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Menards/MidWest Manufacturing/Mastercraft doors

United States

Consumer complaints and reviews about Menards/MidWest Manufacturing/Mastercraft doors

Unhappy With Mastercraft Send email
 
Feb 23, 2012

Implied and Express Warranty NOT Honored

I too had the misfortune to purchase a Mastercraft door from Menards and deal with Louise Fox. My door dosen't seal and they claim it is' improperly installed' It took a complaint to the Attorney General's office for them to even look at the door, again they claim 'improperly installed'. When I had my door unloaded the person helping asked why I bought a cheap door, when I told him the price he said well it's not a cheap door just a crappy one. I WISH I HAD LISTENED AND RETURNED IT TO MENARDS. I believe (as well as the contractor who installed it ) the poor quality of the door, or perhaps improper storage got me a defective door that couldn't be "properly installed" The Attorney General's office suggested Small claims Court. as the next option. When I can afford to replace this door I will buy from a local business that stands behind it's product. BUYER BEWARE . The person who"loves their Mastercraft doors" must be either a happy accidient or a Mastercraft represenitive. I will work to help everyone I know avoid this. I will never buy a door, or window from Menard's again.
Bob's Menards Door Problem Send email
 
Feb 23, 2012

Implied and Express Warranty NOT Honored

This is my personal WARNING if you are thinking about buying Mastercraft doors made by MidWest Manufacturing. Mastercraft (MC) doors are made by MidWest Manufacturing (MW), a company owned by Menards, Inc. They do not tell you this in the sales process. To me they play down other door manufactures they carry in comparison to the Mastercraft (MC) doors. The MC pre-finished fiberglass door that I purchased was professionally installed and it performed well until Mother Nature rained on it and then it leaked through the window seal. The water ran down the window to the inside exterior of the door down on to my foyer floor. I called the store where it was purchased and Laron Hafenrichter, Millwork Manager 1st Asst. sent me a form via email to complete. I completed the form and finally got a reply from a Louise Fox, Guest Relations at M W telling me on June 24 that they forwarded my file to their supplier who carries the warranty on the product I purchased. IN MY OPINION, THIS ACT IS SIMPLY NOT FOLLOWING THE UNIFORM COMMERCIAL CODE, THE LAW OF THE LAND. MW is trying to push the leaky door off on their supplier of parts. The fact is MW made or tried to make a door and merchandised it as door that kept Mother Nature’s elements out of my home. This is the "implied warranty" of every door seller including Menards where I purchased the door. Next, on the door at the store, and on the one IMPROPERLY manufactured that they sent to my home there was an "express warranty" and in their Exterior Door Collection booklet provided to me by Laron during the sales process there was an "express warranty" clearly for the fiberglass door that I purchased against manufacturing defects in material and workmanship. So far, the poor manufacturing workmanship has caused the door to fail at the purpose of a door.
Because MW and Menards sold it to me as a door that protects one from the exterior elements, there are laws of Implied and Express warranties that both over-ride their made up secret warranty that they are trying to shove down the complaining customer's throat. See the secret MW warranty below ---
"The warranty on the door covers the replacement of parts. The warranty does not cover commensurate damages, such as labor charges and travel expenses.” The offer for the replacement window with frame only satisfies the warranty and is still valid. To address your concerns regarding the replacement window; the replacement window would come as a contained unit. This means that the frame is pre-glazed to the window and the caulk has already been applied to self adhere and seal to the door skin. Please also note that the interior of the door is injected with foam that would prevent any saturation to occur within the door slab itself."
As you can see by the attached letter to me, MW (Amanda Bradly, Louise Fox) acknowledges the door is not properly sealed. Menards (Arlene Krueger, Marti Swenstad) and MW expect the customer is to repair their manufacturing process errors with a parts kit. They do not want to send a repairman out to fix their doors under warranty even though they imply and express that the workmanship is under warranty. See attached photo proofs of the above. This is the only resolution that Menards/MW is willing to entertain so far and I find it unacceptable. In the mean time my door is still leaking rain and I will keep you informed as to the final resolution. 7-30-10
Mastercraft Problems Send email
 
Feb 23, 2012

Implied and Express Warranty NOT Honored

Legal Counsel for Menards and Midwest Manufacturing is James Anderson. His dial in direct phone number is like playing the lottery. My first Pick 3 choice is 715. My Second choice is 876 and my pick4 number is 2646. What a coincidence it would be if someone tried playing those numbers as well. As I say, Mr Anderson has a dial direct number at Menards, and it would be like playing the lottery for results to get a hold of him. I understand some states allow you to play the lottery by phone!
We still have not had our problem addressed. The doors are still missing the astragals to keep the weather out, the thresholds are still unsafe, and Mastercraft is still trying to blame the installation for their manufacturing default.

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