I am a former Bank of America customer whose mother had money in Merrill Lynch. It took us nearly 6 months to settle her estate. ML is in utter chaos. But basically, the "stalls" are nothing but a scam to hold on to the money. Faxes never received, we sent you the wrong forms, can you fill them out again, we did not get this or that, all BS! Somebody needs to go after these people in a big way. They need to start firing people from the top down. There are laws to prohibit how long a financial institution can hold on to someone's money after they have requested cash out, whether it is 401K, estate money, whatever. Will NEVER EVER do business with BOA or ML ever again, have told all our friends and relatives also.

lol complaintsboard. lol illiterate morons who can't follow a process.