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Microsoft billing bill.ms.net WA

United States

Consumer complaints and reviews about Microsoft billing bill.ms.net WA

Grimelee Send email
Feb 19, 2015

Billed for nothing

Ive been charged of 68,97$ At my credit card for nothing. This month i. Dont use. Xbox live maybe it make. A year just bring my money back
arne1115 Send email
Feb 18, 2015

fraud charge

just checked my citibank and i had a charge of $ 2,290.56 on my cad. WTF. who does this and thionks they can get away with it. now microsoft and my card both are checking the charge.
Anna Derkacz Send email
Feb 14, 2015

charging without permission

Hi,why do you charge me for nothing I don't use your xbox live gold.I do not agree.My phone nr +48 691695582 e-mail anna.derkacz1@wp.pl
Carol A. Coy Send email
Feb 3, 2015

Micro Soft Office program

I tried to down load Micro Soft Office on December 29,2014, but never got the download. I just received my charge card bill and I was charged 149.79 for the program, but never received/ downloaded it.
Bank of America # 8390 Ref. code 3587
Posting date 12-30-14
James L. or Carol A. Coy

Anna2too. Send email
Jan 22, 2015

Unauthorized Microsoft Charges

I was charged on my bank card for unauthorized charges fromMicrosoftbilling.ms.netWA. What is this??
I will keep my statements, and hope that these unauthorized charages are taken care of.
I went through the same as most of you, but was told from my bank to call Microsoft.
amrit kaur Send email
Jan 20, 2015


Hi i had a email for my problem.i explain my son used my card 8 time and he had no game but i have two hundred fifty five pounds on my bill i want to say please refund my money .Please contact me my email address amrit-prit@hotmail.co.uk
debbick Send email
Jan 14, 2015

Charged for a return 3 1/2 months after it was returned

I purchased a Surface Pro 3 that overheated ( as been the complaint on these units) I returned the unit on Sept 6th (the actual date they received it) and was notified of same. On December 23, 2014 I was charged for the returned machine and the first call claimed the unit had not been returned. After 20 mins and another representative getting involved, I was then told the unit was returned, but the screen was cracked. When I said the unit was not broken when I sent it back and that I sent it in the carton they provided and used the mail service they paid for, they said they would have to research further. When I asked why they didn't contact me in September they said they tried to charge me but couldn't. All absolute lies! Microsoft should be ashamed of how they treat customers. I have an office full of their equipment and will never buy another product from them if this is not resolved. If you have a return something be sure to take a picture of the condition of the unit or bring it to a store a get a receipt in your hand.
Telly Send email
Jan 4, 2015


Multiple charges on my account that I have not authorized! Two charges of 3.18 and 63.00 dollars that last month.
CTyler22 Send email
Jan 3, 2015


I have 4 charges that are all less than $10.00 showing as pending on my account. I have no dealings with Microsoft nor did j authorize these charges.
stanley Send email
Dec 19, 2014

credit card charges

My grand nephew asked me to charge a game on my Discover card on Nov. 29 2014 to msft *windows store bill.ms.net wa .I did and my credit card account number is on file and he keeps charging my account on Nov. 30 , Dec. 3 , 5,5,8,8,10 =7 additional times.
Please remove my account "5033" from your records. I will also call Discover Card to stop all future transactions with your company.
Andrew Stanislawczyk
armando Send email
Dec 15, 2014

cargos de msft a mi tarjeta

me an cargado mas de 100 euros a mi tarjeta de debito y no se de que es esso ya puse una denuncia y di de baja la tarjeta por si kieren cargar algun gasto mas , son unos estafadores u que por lo menos que pongan lo que he comprado que no se dond se foi mi dinero , me gustaria recuperalo u que alguien me diga que tuve que pagar mi telefono 608677329
broeleven11 Send email
Nov 29, 2014

BILL.MS.NET, WA 980520000 US

I have a charges on my credit card for $5.35. I have no idea what these are for. I have never bought anything from Microsoft Store and there is no phone number for me to contact someone.

Trans Date Post Date Type Description Amount
11/27/2014 11/28/2014 Sale MICROSOFT * $5.35

Print BILL.MS.NET, WA 980520000 USOnline, Mail, or Telephone transaction.
uwatson Send email
Nov 17, 2014

Microfsoft Store bill.ms.net

A unauthorized 59.99 charge appeared in my bank statement twice on the same date only minutes apart by Microsoft bill.ms.net. My bank is investigating along with the police dept.

11/10/2014 POS PURCHASE MICROSOFT * BILL.MS.NET WA 0000000005480 *****0885 11/09 21:19 59.99
11/10/2014 POS PURCHASE MICROSOFT * BILL.MS.NET WA 0000000005480 *****0885 11/09 21:12 59.99
denasia Send email
Oct 17, 2014

fraud charged $53.99

I noticed a charge of $53.99 on my card, don't know where it is from but I called the "Real" Microsoft and they didn't have my card number on file or charges so this is not the real microsoft. Billing shows up on my statement as "Msft *billing Bill.ms.net Wa". This sucks that people are allowed to do this. give me a free 53.99, I need it!!! Not take it from me...
Frabelli Send email
Sep 8, 2014

Unauthorized charges

I have been charged with no authorization several times but unfortunately i just realized that it happened also last year. I have stopper the credit card at the Bank, i have to play for a new card and had to go to the police. I want my monday back..how can i do??? Francesca Belli
Cucchiara Send email
Sep 3, 2014


ho acquistato il 26 dicembre 2013 autovelox premium euro 4,49 per il mio LUMIA 520 e mail kukiara@libero.it e avendo dovuto ripristinare il mio telefono non ho più tale applicazione. Posso averla di nuovo o devo ancora pagare per averla?.
Cucchiara Salvatore
sonjasue Send email
Aug 22, 2014

microsoftstore bill.ms.net

Charge my account $311.63. Filed with credit card company about charge dispute. Canceled card. Requested new card. Did not use or purchase anything with this card at Microsoft company. I don't truly believe the charges are from Microsoft but a third party biller. Fraud!!!! As I am aware of the 3 transaction that I have made on this new account and none were with microsoft. BEWARE AND WATCH YOUR CARDS!!!!!
Mary McAnallen Send email
Aug 15, 2014

charged 2 times for 1 time service

My computer was cleaned by your company on July 2 2014. I was told by your representative that it was a one time charge of $99.00. I myself do not have a credit card. I had permission to use my mother in laws credit card. I gave the woman the information from the card, she cleaned the viruses from my computer. my mother in law gets her bill from the credit card company and she has been charged twice for a service that I only received once. there is no phone number to get ahold of anyone to rectify the issue. It is clearly an over charge and I would like to be reimbursed. My name is Mary McAnallen email address airskymoon@gmail.com or phone number 724 9711306. Card holders name Stella C, Gallagher.

Thank You,
Mary McAnallen
jrocha27 Send email
Jul 17, 2014

fraudulent charges

A 59.99 charged appeared in my statement. Need to stop ripping people of their money. My bank is investigating along with the police dept. I must say, I will definetely vote for a law for this kind of so called companies to get punish by paying 50% more of what they take from people
tahanni416 Send email
Jul 17, 2014

microsoft office

ordered Microsoft windows was told I would receive a receipt in the e-mail. haven't received e-mail or product was ordered
cindy duong Send email
Jul 15, 2014

unauthorized charge

Fraudulent charges fraudulent charges fraudulent charges. Never order or sign up with Microsoft I got a few charges on my debit card. I do not know how this company keep getting a hold of my debit card. First time it happened I got a new debit card... b 'll ah blah and this is the third time. Someone needs to stop this company from stealing peoples money.
concernedmom1 Send email
Jul 1, 2014


we were recently charged twice days apart $59.99 from MSFT *BILLING BILL.MS.NET WA. Fortunately we checked the bank and stopped the card immediately. Bank is doing its investigation.
concernedmom1 Send email
Jul 1, 2014


We also got 2 unknown charges days ago from PURCHASE 06/12 MSFT *BILLING BILL.MS.NET WA , each charge days apart was $59.99. Card was immediately cancelled and bank is doing an investigation!!
tiredofmicrosoft Send email
Jun 11, 2014

unable to cancel

I have been on the phone all afternoon trying to cancel a service with microsoft answerdesk called Assure and was billed $149. I keep getting transferred and put on hold. Billing transfers me to technical and technical to billing. Finally I was told they will not cancel this service. I have opened a dispute with my credit card company. I called several numbers - 8776967786 and 8006427676 and they all answer as Microsoft Store. This is the worst customer service I have ever dealt with.
Bamma63 Send email
Jun 9, 2014

double billing

I was bill by MSFT *MICROSOFTSTOREBILL.MC.NET WA on May 12, 2014 by checkcard 0510 and 0511 both time for $ 76.03 and I just want the debit to stop I thought I was dealing with the original Micro Soft Company not a fraudulent company.

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