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MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

United States

Consumer complaints and reviews about MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

sanman49 Send email
 
Aug 2, 2014

money out of my account

i was charged 10.69 on my account today with out my knowledge at t9:36 AM 8/2/14
Shirley Ripberger Send email
 
May 16, 2014

Charges on my Discover Account

I received my Discover bill today and was in shock to see the total amount of fraud charges $136.50 that I have paid. Only $19.23 was authorized. I called Discover and they advised that $155.00 would be on my next billing. I want to know why and how these extra charges can be charged to my account without my knowledge. Please have someone contact me. Telephone 317-894-8801. I am a Grandmother of 77 years old and I do not play you game.
kikidone Send email
 
May 3, 2014

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Renay Mitchell Send email
 
May 3, 2014

no authorization

I DON'T KNOW WHY YOUR COMPANY KEEP TRYING TO TAKE MONEY OFF MY DEBT CARD BUT IT WAS NOT AUTHORIZED FOR YOUR COMPANY TO TAKE MONEY OFF IT SO CAN YOU PLEASE HAVE SOME ONE TO CALL ME
TO GET IT STRAIGHT MY NUMBER IS 985 713 4485 THANKS MRS RENAY MITCHELL
janmaw Send email
 
Dec 5, 2012

additional charges from xbox

I have been charged $16.24 on my November bank statement from xbox. I have no number and can't seem to find a way to contact them. How can I get these charges stopped and the overpayments refunded.
Cherl115 Send email
 
Mar 24, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

I also had a monthly charge of 9.99 when my son downloaded a game and when that game finished downloading, another game came up that he had not selected and started downloading, which had a reoccurring monthly charge. He tried to cancel the 2nd game, but it would not stop downloading until it finished, so that could be where some of the charges are coming from if you have x-box live and have charged anything on your account lately. Microsoft x-box live phone number is 800-469-9269 and the lady that I talk with was very helpful. But I went to my credit union and the bank manager help me contact them, since I could not get a number. I hope this will help some of you.
Cherl115 Send email
 
Mar 24, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

i went to my credit union to find out about a credit card charge i did not authorize. the credit union had sources to track down the phone number that was attached to the charge was called and I found that my child thought he was downloading a game that showed it was free, but when he downloaded on x-box live the charge showed up 3 days later. I did not get my money back since the game was downloaded and my credit card information had been stored on his game site, so it automatically charged it. I had all credit card information remove from his account, so this will not happen again. I hope this will help someone else- the number is 800-469-9269, you have to have the x-box live account number, the answer to your secret question that was put in when you obtained x-box live &/or credit card number, date charge occurred and amount.
Loyderin Send email
 
Mar 23, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

I just had about 50$ takin out of my account by xbox to. I don't know why. This is a bunch of bullSH*T.
Cherl115 Send email
 
Mar 23, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

i notice a charge of 29.99 0n 3/21, from XBOX LIVE BILL.XBOX.COM WA, what is going on. I did not charge anything to my account that i know of. PLEASE REPLY TO ME AT cherl115@windstream.net
Brendan Spainhower Send email
 
Mar 8, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

I have also had these charges does anyone know why because its really pissing me off
Donnasteeley09 Send email
 
Feb 23, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

just recived my credit card statment it had 50.00 charges that we did not ok there were no phone number to call to stop this money to be taken out of my account called the bank close the account now i have write a letter to dispute the charges before thay will give me back the money this is how they get rich
Donnasteeley09 Send email
 
Feb 23, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

there was there charges 9.99 three times plus4.99 4 times in febuary on my credit card no phone number to call so i half to dispute it through the bank
Tuxedo Send email
 
Feb 23, 2012

Fraudulent Charges

I was charged 74.99 on my debit card by microsoft xbox live. I do not have or want anything to do with an xbox or its games. After hours on the phone and several trips to my credit union I have to file a police report to attempt to get my money back. When I finally spoke to someone at microsoft they say no charges were billed to my card number. But how else would it get on my account if they did not send it? BIG SCAMMERS!!! Mary Ann
Darlene Hjuler Send email
 
Feb 23, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

ALL PAYMENTS TO LANDMANDS # 4298 1914 4222 0984 HAVE BEEN STOPPED D/T 12YR. OLD PURSCHASING. THANK YOU NO MORE CHARGES WILL GO THROUGH
Colby1324 Send email
 
Feb 23, 2012

Fraudulent Charges

I have 2 Fraudulent Charges on My account. Both 12/27/11. One for $9.99 & the other for $19.99 - PLEASE CONTACT ME!!! Colby1324@gmail.com
Ben Slaven Send email
 
Feb 23, 2012

Fraudulent Charges

Fraudulent charges on 02/14/2011 of $81.18 and $74.99 were debited to my ''''''''''''visa by MICROSOFT *XBOX LIVE BILL.XBOX.COM WA. I placed no orders with this company. I would like these charges removed from my Visa account as soon as possible. I may be contacted via my email address bsalven@cinci.rr.com
Norma I.Martinez Send email
 
Feb 23, 2012

Fraudulent Charges

There was a fraudulent charge to my credit card, it was not authorized. Please don"t do that, it was $9.99. Contact me: nimartinez59@yahoo.com
Debra DeGroot Send email
 
Feb 23, 2012

Fraudulent Charges

have been charged 9.99 on my debit card fr no reason did not order anythng
Rosa Padron Sanchez Send email
 
Feb 23, 2012

Fraudulent Charges

fraulent charges were debited to my checking account three times by microsoft xbox. i placed no orders with this company. i woul like these charges removed from my bank account as soon as possible. i may be contacted via my email address at rosmerypadron@yahoo.com
Blanford Send email
 
Feb 23, 2012

Fraudulent Charges

Fraudulent charges of $77.99 were debited to my checking account three times by MICROSOFT *XBOX LIVE BILL.XBOX.COM WA. I placed no orders with this company. I would like these charges removed from my bank account as soon as possible. I may be contacted via my email address at blanford1950@cox.net.
Okiotheman Send email
 
Feb 23, 2012

Fraudulent Charges

Two (2) fraudulent charges totaling $135.29 were debited to my checking account by MICROSOFT *XBOX LIVE BILL.XBOX.COM WA. The dates in question was on Nov. 04, 2011.
I placed no orders within this time frame with this company. I would like these charges removed from my bank account as soon as possible. I may be contacted via my email address at jerry5296@sbcglobal.net.
Very distraught about this.
Shina78 Send email
 
Feb 23, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

My Accountnow card was charged 81.65, 81.65, 54.43 & 54.43 on 11/6/11 (totalling $272.16) for these "XBOX" charges and of course like all of you - I have no idea where they came from. I don't have XBOX nor do I have any purchases to Microsoft. i called Accountnow to dispute these charges and the rep told me that they will cancel my card and I will receive a new one in 5-7 business days. in the meantime, if I need to withdraw money at an ATM I would have to call a number she provided for me in order to get my money... great ... ATM fees ! She also said that the dispute would take "up to 60 days". So I am out of $272.16 til then and have to play the waiting game. How can I speed the process and does anyone know how I can find out who is doing this. Do I have to stop using my debit card now for online purchases, online payments, restaurants, etc...?! THIS IS SOOO FRUSTRATING!!! How can this be stopped. Apparently, just according to this complaint board - it's been going on for a while. Good luck to me and the rest of you who will be and/or are affected.
Mobber Send email
 
Feb 23, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

Fraudulant charges of $80.24 to compromised debit card
RickyVal Send email
 
Feb 23, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

Got 3 charges on 10/19/2011 (21.39, 21.39 & 53.49) for 1600 Microsoft Points Bundle and 4000 Points Bundle. Microsoft actually caught a transaction and flagged it as fraud and refunded my credit card, but these 3 charges slipped through. Microsoft customer support was kind enough to work with me and will be investigating this. I've also notified my credit card company about the fraud charges and placed a hold on my card. Couldn't completely closed the account because Microsoft needs a way to refund me after their investigation. A cancelled or closed credit card account would have prevented MS from refunding me. It sucks but, I have to take these steps first. Lets see if MS pulls through.

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