We had the same problem. I am contacting our state attorney's consumer complaints dept to fill out a form for them to pursue action against them. You should do the same.

This company has non-existent customer service. Ordered 3 dresses using a credit (because they will not provide a refund for a return). Was told they were available for immediate shipment - only one of three arrived (which was way too small). They could not tell me when others would be shipped so cancelled one and was told the other was discontinued. They have not refunded the credit for the discontinued dress. I have emailed several times (which they just ignore) and have spoken to a supervisor (who will not return phone calls). This isn't rocket science. They didn't deliver the dress, return the credit. This isn't the only website selling these dresses. Order with someone else - you might actually get customer service.

Hi there,

I believe I may have responded to your post on another complaints site.
I am very sorry for your experiences and if you would like to discuss further, please contact me directly at [email protected].

MissesDressy