I placed an order for a few items but I never received them. Stuck in a depot god knows where and all I get from Customer support is wait, wait & wait.... Tracking has not moved since 24/01/2021.
I emailed this company as I wished to get a full refund once they got the package returned to them but all I get is due to German law I cannot get a refund. I did not even know they were based in Germany as they use a UK website (.co uk) and using a London address.
Well I am truly sorry to burst your bubble, but here in the UK under the consumer act if we do NOT receive a item that we purchased we are ENTITLED to a full refund.
This is what I have done. I received my full refund via my bank. So this company will have to repay the bank charge.
I would personally ask others to avoid this company at ALL costs and go to a reputable company in the UK who will send out your items to you promptly. Also check out reviews on Trust pilot.
This company has done nothing but make me have unwanted stress that I do not need.

I am often quick to post 'complaint' comments, so feel it only appropriate to share a positive resolution when a company listens to you.

November 2016, I ordered a large canvas as a Xmas present and had it delivered to a different address so the recipient would not see it before Christmas Day.

I wrapped it moments before I presented it to her and didn't disturb the bubble wrap that protected it in transit so saw no more than the image itself, which was great.

After giving the present, and the removal of the bubble wrap, it was noticed that for some unknown reason one of the frame struts had been dovetailed together rather than be a complete piece of wood. The result was a kinked frame and a creased canvas.

I emailed the company to complain and heard nothing for a week to start with, possibly due to the festive period. I sent a reminder and received a response within 24 hours, apologising for the issue and offering me two options (a) replace, (b) refund.

I chose replace, as it was a present, and it arrived within the week in perfect condition and now hangs proudly on the wall.

I may use them again in future as they did address my complaint to my satisfaction within a reasonable time.

Hi, I have just received 4 Canvas Prints from my-picture.co.uk, they are Very Poor Quality. Badly Framed. Turgid colours, and blurred, the original pics are HD quality. I have have tried to contact them but the email links: info at my-picture and my-picture.co.uk, don't work.
I can see from your message board that you have had dealings with them so I am hoping that you can get through. I want to return the pictures, they're trash. Thanks in advance.