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Nationstar Mortgage

United States,
Texas

Consumer complaints and reviews about Nationstar Mortgage

Booboobeir Send email
 
Feb 23, 2012

Personal

Thanks, and I believe it. If I had the funds I would get another bank to buy my house loan, as I do believe they are crooked.
Frustrated Mortgageholder Send email
 
Feb 23, 2012

Purchased our Loan

It is important that the word get out about this company, especially to homeowners whose mortgages are purchased by Nationstar. We received word that our mortgage was sold from our old company approximately 15 days prior to the transfer. The letter instructed us to send payments to Nationstar after December 1st. Since I always send my payment prior to the 1st and had received no correspondence from Nationstar with a new loan number, I sent the payment in to my old company in time for it to be processed. Unfortunately, the transfer had already begun and the check was held. I began calling Nationstar on the 7th of December when I realized my check had not cleared; I have made well over a dozen calls in an attempt to ensure that my payment was correctly processed. I was repeatedly assured I would receive no late fees that Nationstar was busy acquiring lots of mortgages; my payment would be processed as soon as they received it, etc. I was finally able to get the payment processed after calling my old company and getting a routing number proving the payment had been sent, once I gave Nationstar the proof, they acknowledged payment on their automated line. I shudder to think what would have happened had I waited or been less proactive. Unfortunately that is not the end of the story; shortly after the payment was processed we began receiving late notices, including late fees. Nationstar reps all say the same thing, "ignore them." I have excellent credit and do not make late payments so I am unwilling to take their advice. As of today, I have received two December statements with multiple errors and on December 31st, a tiny little pamphlet detailing privacy practices, this is the only correspondence we have received. I received no January statement, but I mailed my payment early regardless. Fortunately that payment was processed, to my humor, just a few short days after my December payment. Letters sent to Nationstar requesting correct billing statements and payment history go unanswered. i have filed a complaint with the BBB and encourage other Nationstar mortgage holders to do the same. Do not wait for a correct billing statement, send payments in well before the due date and document all calls.
GodHelpUsAll Send email
 
Feb 23, 2012

Driving me into Foreclosure

This is the worst Mortgage Company on the planet. They applied my payment to someone elses account and then returned it to mine in suspense. I have spent countless hours trying to speak to someone who has the ability to think without reading from a debt collectors script. When you ask them a logical question they simply put you on hold until you hang up. They advised me that "according to their records" I missed a payment 5 months previous. I contacted my bank and sent them a copy of the cashed check and they still don't have the human ability to correct the problem. Consequently, they charged me late charges for every month since and continue to do so, even though I have made every single payment they have billed me for. This company is an absolute nightmare. I am literally fighting them to make my payments ...on a house that is over one hundred thousand dollars upside down. I have come to believe that this Mortgage company WANTS their customers to go into foreclosure. Of course, when my previous (sensible) mortgage company sold my loan to Nationstar, I was not consulted in advance.
Desperate Denise In Chicago Send email
 
Feb 23, 2012

Driving me into Foreclosure

I was not notified when GMAC sold my mortgage to Nationstar. I have disliked them from day 1 and have had nothing but problems. I may be forced to walk away or go into foreclosure.
Desperate Denise In Chicago Send email
 
Feb 23, 2012

modification loans

I have just been denied a mortgage modification by NationStar. What steps can I take or who can I call?
Desperate Denise In Chicago Send email
 
Feb 23, 2012

Driving me into Foreclosure

Why am I an idiot?
Desperate Denise In Chicago Send email
 
Feb 23, 2012

Driving me into Foreclosure

Are you suggesting I should just walk?
Laura In Maryland Send email
 
Feb 23, 2012

Fraud/False buisiness practices

Recently our home loan was sold to nationstar. they have been calling 3 x daily to collect late payments. we fell behind but are trying to get caught up and are self employed in a down economy. we have received modification paperwork that immediately raised a red flag to me, so we have not submitted it back. now we have a foreclosure notice from being a couple of months behind on our mortgage. i googled them and found this site. i am gathering info, and amunition on how to properly deal with nationstar. they will NOT take our home. anyone who is involved in a class action please contact me at lilyofmd@yahoo.com going to contact the press, the state department, congressman of maryland, the governor, head of fannie mae and ask WHY they are allowing this parasite mortgage company to take so many homes. how can this be allowed? what i am hearing here is terrifying - refusal to accept payments, changing amounts due, denial of payments recieved, back dating correspondence - they play dirty. how can the federal government be involved in this?
RALPH WALLACE Send email
 
Feb 23, 2012

Fraud/False buisiness practices

Nationstar has told me I qualify for the HAMP program...I made all the payments on time and sent all paper work needed...They kicked me out after six months of perfect payments...Said goverment did it due to incomplete paperwork...This happened because I just put 31000 dollars into my home and they know it now they want the house...I called hamp program director he says its Nationstar Mortgage...They are ripping off all there customers WE need a Lawyer to file a Class action lawsuit...If any one has family and he is a corporate lawyer have them read all the emails on this site he or she will have no problem deciding to file a class action lawsuit...We need help all you guys lets pull together and sink these SOB's and save our homes our selfs...We can beat them easy if we pull together...There is massive power in numbers...My E-mail is hurikane1007@yahoo.com, I am going to contact a lawyer and start collecting names ...We can do this help me help you and me...Ralph Wallace...Send me your story...Short but to the point.Thanks and lets get um
Steven Hudson Send email
 
Feb 23, 2012

Fraud/False buisiness practices

Please help
Hi Ralph,
I am Steve Hudson, and I am having a terrible time with Nationstar.I wrote down the name of the guy you said was helpful.Do you happen to have his phone number, and extension? I have been through all of the modifications, 3 at least, that they have terminated for whatever reason, now I am in the pre-foreclosure, they accepted my payment in June 2011, and now, they will not accept anymore.What can I do? My wife her health is worse because of all they have put us through, and talked to her like she was dirt.She has taped many of their coversations, thank god we have, its unbelievable what they have said, and what they have done.Please let me know what saved you.
Thank you
Wes Hudson
weshudson@yahoo.com
910-262-4083
J.S. Smith Send email
 
Feb 23, 2012

Nonpayment of Taxes from Escrow

My mortgage was sold to Nationstar Mortgage last year and I have had nothing but issues since. Since initial correspondence in October, 2010, forwarding tax property bills to be paid out of my escrow; additional letters and many months of correspondence, phone calls, etc., I received an email from Nationstar in January 2011 that the taxes had been paid. I received a letter in May 2011 from the County Attorney indicating a lien was filed on my property for nonpayment of taxes. I ended up paying city and county taxes myself (county taxes were doubled because of delinquent fees). I was told by the mortgage company that they will not reimburse me. We will see about that. It is funny that this company just went public with the SEC in May. I would join a class action suit against the company should someone file it.
Silapooh Send email
 
Feb 23, 2012

Nonpayment of Taxes from Escrow

Nationstar is terrible! I can't believe they are getting away with treating us like this! I have the same problem. Our loan was originally with MoreEquity but, when Nationstar bought the loan our payments went from $3, 600.00 to &4, 300 with no explaination or warning! When I asked, they stated that they paid our insurance, taxes and escrow account. I never had a problem with MoreEquity! Now we are trying to modify through Nationstar and they are offering us a payment of $4, 100.00! We are barely making ends meet now.
Send email
 
Feb 23, 2012

modification loans

Beware bad cpmpany offers high modification loans such as 11.90 inerest rate and our payment went from 1, 500.00 to 2990.00. Nationstar is part of the Hope program sponser by the bailout for the federal goverment and our ripping people off instead because the goverment is not over seeing this private companies such as nationstar and coutrywide mortgages.Nationstar will not let you have a fixed rate just arm rate fixed for two years then goes up quickly every six months.
We even went to the so call courts mediation for you and your mortgage company and said this is a good plan because we can offer it what!!! These private mortgage companies has our senators and goverment in their pocket like senator Dodd Countrywide given him a low interest rate when Connecticut was investigationing their practices no they cut a low deal with countrywide Wow!!! We got ripped off our mortgage h as alot misinformation we sent it to connecticut banking commissioner and Connecticut housing authority all said our mortgage had fruad things in it but could not help yet claims to be helping people and taking tax payers money and getting high checks and helping no one. Wait l even call for this new bailout mortgage plan and the woman said to go too this website to get information the website said check back in a few weeks and they would have information l need help now. lf you work and got sucker in these subprime loans it is no help for the middle class this is awful anyone have a idea. Please people beware of these private companies represent by our Goverment Hope program.
MOrlando Send email
 
Feb 23, 2012

modification loans

Arielle, my mortgage just got trasnfered to Nation Star and we have a trial scheduled for Dec. Were you able to get anywhere with them?

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