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Nationstar Mortgage

United States,
Texas

Consumer complaints and reviews about Nationstar Mortgage

Goczo379 Send email
 
Feb 29, 2012

load mod scam

Please let me know what your outcome is. I am in the same situation with these scam artists. They do absolutely nothing to help you.
Your Mom Knows Best Send email
 
Feb 29, 2012

load mod scam

The root cause of your problem is your inability to uphold the terms of the loan that you agreed to.
Patsy Gross Send email
 
Feb 23, 2012

Bad Customer Service/Rip offs

With all the complaints against this company this seems usless. Bank of Ameica sold our Mortgage to Nationstar in December of 2011. First they did not pick up a November payment made to Bank of lAmerica and so charged us a penalty. I sent them a copy of the check and that fixed that. Then I went to their Dallas office and spoke to Ryan a Manager who promised to straighten things out and gave me his straight phone nummber. He was leaving town for 3 days and left me a number for Jose to call. l called Jose 3 times and he never returned my call. Three days later I called Ryan who was supposed to be back. As of today I have called him 8 times and never received a return call. I then talked to Thomas LeFluer who assured me everything had been taken care of and he would send me a breakdown of the paymets. I had previously received a breakdown and the last payment they added the principal to the note instead of subtracting. Mr LeFluer assured me this would be sraightend out and he would send me a breakdown with the corrections. That was 10 das ago and I still have had no answe. What do I do now continue to let them add the principal to the note. Who can help?????????????????????????????????????
Learning There Way Send email
 
Feb 23, 2012

modification loans

were in pretty much the same as all of you we watched and learned talk with millionare friend who told me i was stupid for trying to do what we all say is the right thing to do is pay and live threw it my advice is stop paying on loan give up let them take house stay in house for about two years save money bank as much as you can then buy better house for less money bottom line play the way they do time for you to take advantage this time
Tony R. Hogan Send email
 
Feb 23, 2012

Bad Customer Service/Rip offs

Vermin indeed! This company recently purchased our mortgage. In mid-January of 2012, they sent us notice that our adjustable mortgage was to increase in March of 2012. The problem lies in that they had used the wrong index to calculate this increase. On Jan 31st, 2012, I contacted them and spoke with Arlene who said that a research request would be sent and that I'd have a resolution within a week. Nearly 10 days later, on 2/8/12, I called again to check status and was told by a man named Chase that thee was no record of any request being sent for research on this matter. Then, he just repeated the steps that were taken in my 1st call to them. I pressed Chase on the matter, saying that everytime I hang up the phone with them, I risk losing 10 days with nothing being done. I was hopeful that I could get deeper than the Customer service rep to try and get some resolution, as the date of mortgage adjustment was rapidly approaching and there was no time to waste. I was refused and it was made clear to me that there was no other course of action for me to take except for waiting for the request to take it's course. Subsequent to this issue, I have discovered that Nationstar has made an error in my mortgage interest reporting to the IRS, causing me to expend as of yet unknown effort in making corrections onn that issue, as well. The mortgage adjustment error is over $100 monthly, and the IRS error appears to be in the $5, 000 range. Have filed a complaint with the Better Business Bureau and will be contacting our states attorney general.
Rhnull Send email
 
Feb 23, 2012

Bad Customer Service/Rip offs

If Chase is the same Chase Scott that gave me the runaround, then you probably will not get any help from him; that goes for any other of their Customer Service Reps. I did not even begin to get any sort of satisfactory service until I directed my complaints to the new CEO, Mr. Jay Bray. Also you might want to contact Mr. Robert Appel, Executive VP of Servicing.
Jay. Bray@Nationstarmtg.com 469-549-2000
Robert..Appel@Nationstarmtg.com 469-549-2000
JohnsCreek Send email
 
Feb 23, 2012

Fees & Rates

Had a great loan company originally through a great bank, then SURPRISE - got hit that it was sold to this HORROR FEST of VERMIN. No customer service skills, unreal fees for UNKNOWN reasons, cannot get anyone to give a consistent answer and 'BECAUSE THAT IS THE WAY WE ALWAYS DO IT" is not a logical answer to a "why" question. This company exercises unethical lending practices, will not release my documents, will not allow me to refinance with a reputable lending institution, refuse to remove fees that are not legitimate. Why can these people still exist? They are servicing $92 billion in loans, but are worthless people and stealing from customers.
Tony R. Hogan Send email
 
Feb 23, 2012

Fees & Rates

This company recently purchased our mortgage. In mid-January of 2012, they sent us notice that our adjustable mortgage was to increase in March of 2012. The problem lies in that they had used the wrong index to calculate this increase. On Jan 31st, 2012, I contacted them and spoke with Arlene who said that a research request would be sent and that I'd have a resolution within a week. Nearly 10 days later, on 2/8/12, I called again to check status and was told by a man named Chase that thee was no record of any request being sent for research on this matter. Then, he just repeated the steps that were taken in my 1st call to them. I pressed Chase on the matter, saying that everytime I hang up the phone with them, I risk losing 10 days with nothing being done. I was hopeful that I could get deeper than the Customer service rep to try and get some resolution, as the date of mortgage adjustment was rapidly approaching and there was no time to waste. I was refused and it was made clear to me that there was no other course of action for me to take except for waiting for the request to take it's course. Subsequent to this issue, I have discovered that Nationstar has made an error in my mortgage interest reporting to the IRS, causing me to expend as of yet unknown effort in making corrections onn that issue, as well. The mortgage adjustment error is over $100 monthly, and the IRS error appears to be in the $5, 000 range.
Ashley/Billy Send email
 
Feb 23, 2012

Fees & Rates

This place is horrible. IF I do not pay my house payment on the 1st they will call me every day sometimes up to 10 times a day. They even call is at 9 pm at night. I hate this place. Then they charge us fees for calling us. Everyone needs to stay away from this place
ELIZAB1234 Send email
 
Feb 23, 2012

unauthorized use of bank account

i am very disappointed in this company. my father has a current account with them. i do help my father once in awhile in paying his mortgage thru my banking account with bank of america. i had a associate call my number that my dad needs to make a payment will i had agree on that one payment. i had informed them it is only one payment. i had told them they may not used it for any other futher transacations. i had informed them by e-mailing my father account online. a week later after informing them i had a transacation on my bank of america account for another payment. i had called and e-mailed them again. i had called my bank to informed them. they send back the check and gave back my $35.00 dollars on the over drafted fee. know as of today they tried it again sending in the payment. i have e-mailed this company nationstar mortgage but they still do it. it is sad i am not on my father account at nationstar mortgage nor is my father on my account at bank of america. i had already file a complaint with the federal trade commission. signed off elizabeth valdez corpus christi texas
Ronald Campbell Send email
 
Feb 23, 2012

unauthorized use of bank account

I agree with nearly all complaintants. Nationstar debited additional escrow funds from my bank account without proper notice or authorization. They caused my account to be overdrafted for nearly $350. Modification attempts went without any valid consideration even with documentation (decrease in income) . My loan was sold to them from Flagstar. I have never been treated this bad by any of my creditors in my 67 years on the planet!!
Wjmfool Send email
 
Feb 23, 2012

Escrow account

I have fought with them over the escrow account. First, they charged for insurance (flood an homeowners) because they said we didn't have it. We did. I then tried to get them to credit the account. I verified that they were sent copies of the declarations page several times. Now, another fight is brewing. They added $200 to the monthly amount and also said I owed another $2000 this month. The dimwit said it was to the escrow account. I asked how could I owe that much if I have been paying it monthly. They also charged a double amount for the property tax. I did get that one corrected. I am now waiting for a printout of the escrow account since the beginning. After reading all the complaints I have a bad feeling. I am so sorry I for lying down with these pigs.
Jester Jett Send email
 
Feb 23, 2012

Escrow account

hate this company after 6 full months of their crap!!!
Land Shark Send email
 
Feb 23, 2012

Fraud, breach of contract, organized crime

These phonies sent me a ALT Loan MOD to sign and return to start my new payments. They are trying to get out of the contract they sent me and asked me to sign. I have made all the payments according to the agreement. They want me to start all over again. They lie over and over again. Their representatives are idiots, all of them. PLEASE CONTACT ME IF YOU ARE PART OF A CLASS ACTION SUITE AGAINST THIS COMPANY. They are like organized crime. If you have a problem with these morons, contact me so that I can assist you in dealing with them. I have contacted the FBI, AG office, house representative, fnma and if that does not work I plan on filing suit.
Beth Whaby Send email
 
Feb 23, 2012

Fraud, breach of contract, organized crime

My husband has been saying since they bought our loan that we are being scammed and he wants to pursue this with a lawsuit! We feel we are being grossly over charged and they keep saying our escrow account is short and we found out that our Homeowners insurance was lapsed because Nationstar never paid them!! I sent emails and faxed the bill showing them it needed paid and they claim they never received it! WOW!!! Please feel free to email me regarding this, my husband is so anxious to speak with someone who has gone through something similar Puddinpoo2002@yahoo.com
Youbemenow Send email
 
Feb 23, 2012

predatory lending practices

I aslo was taken in with this modifcation crap. My mortgage was with Sun trust which was sold to Nation Star. I started this modifaction 3 1/2 years ago with Sun Trust when my fiance was laid off and noticed how i was falling behind. Needless to say 3 years of trying to be modified pay this pay that in which nothing was applied to the loan.Then It was sold to Nation Star so all over again it starts fill this out file this so on and so on till they stop taking the payments only to find out I owe 28 months of payments according to statements but when I Call I owe 15 months.Now I am finally on a trial peroid in which my payment is $73.00 less then the original mortgage which I can afford - NOT - according to them I have to pay double payments cause of the lengh of time.Cool huh every 2 weeks i get a notice from them now I'm schuled for an Estate Sale and you know what my trial payment didn't even begin.
Bobby Ingram Send email
 
Feb 23, 2012

modification loans

My wife and I are having nightmares while trying to deal with Nation star. We are with the making home affordable program, in which our payment is still unaffordable and we are so upside down with our mortgage! To make matters worst my wife lost her job due to an injury. We called the company continuously to plea for help and ask for an in home modification with the hopes of lowering our payments to our affordability but with no avail. We spoke with a representative by the name of Jake who stated to us “unless your husband is dead or disable there is nothing else we can do for you.” This is just one of the many problems we have had dealing with Nation star. Is there ANYONE out there who can help? We are a family of 5 and our home is all we have left. I can be reached by email at ldray34@yahoo.com
DON THOMAS Send email
 
Feb 23, 2012

ESCROW-HOMEOWNERS INSURANCE

Good Morning Russell,
I am not happy with the service that I have received from you or your company at all. I have left repeated messages on your voice mail, and have talked with your company several times regarding this matter of being charged your property insurance rate. Your company states that you record every conversation. Why don't you have your company do a little work here (YES, IT'S CALLED RESEARCH) and go back to January conversations that I had with YOUR LOAN MODIFICATION DEPARTMENT. You will then learn that I did exactly what your loan department said to do. Make my monthly payment, and everything would be taken out of this payment for the house payment, homeowners insurance, and taxes (escrow costs). AGAIN FOR YOUR INFORMATIN- I followed through on my end by what YOUR representative said, "Get homeowners insurance, I DID, verify was sent, I DID, then verify it was received by the Nation star Insurance Department, I DID". It just amazes me that if YOUR company representative tells a customer something that your company does not stand behind what your COMPANY REPRESENATIVE say to its customers. Then you pull some crap off some line somewhere in the loan modification or your insurance contract in the fine print that contradicts what YOUR COMPANY REPRESENATIVE SAYS TO IT'S CUSTOMER. I'm not a lawyer, nor want to be. Nor do I think I should have to be to have to read every line of every sentence in a LOAN MODIFICATION OR YOUR COMPANY HOMEOWNERS INSURANCE POLICIES & REQUIREMENTS. As a customer, I ask the questions, get the answers, and I did what I was told by your COMPANY REPRESENATIVE!!

When I have called you, I don't get a response back. When I talk to your company, they have been rude and not helpful at all. Every time I call, I get a different answer or response to this issue, depending who happens to pick up the phone at your company and talks with me. So where is a customer to go if every time a customer calls your company and gets a different answer?? It's definitely not you, as you don't return calls. It's not about the $1, 200.00 you are charging me for not having the homeowners insurance (AS YOUR COMPANY STATES). I did what your representative said. It's about the integrity of YOUR company (THAT'S YOU-NATIONSTAR MORTGAGE) having your representatives making FALSE STATEMENTS to customer, and we are stuck paying for your misrepresentation of information.

So where does the money go if I'm making my monthly payments and you're not paying for my homeowners insurance? I sure have not gotten an answer from your company on this. I have asked them many times.

I am forwarding this information onto the Better Business Bureau as a Black Mark against Nation star. You leave me no choice in this matter. I am also filing a formal complaint with your company. I am sure Nation star doesn't really care, and I won't get a response, as you have proven this to me. Also, I will let all my business friends know about the shady service that Nation star represents.

I'm just a small guy in the big picture. But I do know business. I was a District Manager and Vice President in the Sporting Goods Retail world for 22 years. Now I'm just a Commercial Electricity Manager working in 16 states. So Yes, I do know about Business Integrity, and doing the right thing for my customers. This is something that Nation star Mortgage has no idea about, and does not care.

Sincerely,
Don Thomas
2027 Bishop Hill
Frisco, Texas 75034
1-469-237-9183 cell
dontthomas@yahoo.com


-----Original Message-----
From: Russell.Randall@assurant.com [mailto:Russell.Randall@assurant.com]
Sent: Monday, October 12, 2009 1:52 PM
To: Don Thomas
Subject: Homeowner's Insurance Lapse In Coverage


Mr. Thomas,

I apologize for not being able to reach you by phone. It may be easiest to
Communicate with you via email regarding your question with your recent
Loan modification and insurance lapse in coverage. The communication we
Have received from the Nationstar corporate office is that according to the
Terms of your loan modification, referred to as a cap modification, it is
And was required that you maintain your homeowner's insurance until the
Loan modification was processed completely. The loan's escrow conversion
For homeowner's insurance was not completed until June of 2009. At that
Time, several attempts were made to contact your agent for current policy
Information but were unsuccessful. We did finally receive policy
Information from your carrier in August of 2009 at which time, we updated
And paid the remaining balance due on the policy. According to the terms
Of your modification, the charges for the lapse in insurance coverage were
Your responsibility.

Unfortunately, these charges will remain on your account.

If you have any further questions please do not hesitate to contact me.

Thanks and have a great day,

Russ Randall
Manager
Insurance Processing / Customer Service
Nationstar Mortgage, LLC.
(937)525-8641 (Office)
(937)324-6552 (Fax)
russell.randall@assurant.com
Nationstarwillscrewyouover Send email
 
Feb 23, 2012

ESCROW-HOMEOWNERS INSURANCE

I could not agree with you more! You definitely summarized NationStar very well when you said they DON'T CARE. I have yet to have a manager/supervisor call me back. I have never dealt with a company as unprofessional as NationStar. And the general attitude of most of the representitives is the same: CONDESCENDING! I feel for you and I really hope you got refinanced with someone who will at the very least act like they care. Good luck!
Amy Send email
 
Feb 23, 2012

predatory lending practices

Nationstar mortgage's decpetive lending practices, loan modifications, and customer service sacams can be seen all over the internet, I am just one of many who personally sufferered, and am losing my home due to thie "loan modification" scam, adding unneccsary insurance, late fees, other fees that just appear, and no one can tell you what they are for. I could write a book about all they have done, including, when they were trying to call me, called my friend (who I guess I listed on my mortgage application) to try to get a hold of me, but then told my friend I needed to call her (the customer service agent) back because she wanted to offer me a job, acting like she was calling for a job reference. Also, after doing a loan modification, a month later getting a re-newed bill amount 2 times higher than what we had agreed on for the "modified amount", beacuse they decided to escrow our taxes, which we had been paying through the county. And, telling me, after calling the :hope now" program, and they referred me back to Nationstar, nationstar told me they "were not participating in this program". Like I said, I can go on and on, but I beleive that most of what they've done is either illegal, or unethical, probably both. Feel free to contact me amymiguel@aol.com
Cmhpm Send email
 
Feb 23, 2012

predatory lending practices

Well I have to agree with everyone here. They are a company that doesn't pay contractors who do work on homes they are involved with. I've been trying to collect well over $2000 for work that was completed over three months ago.
Next step is filing a complaint with the BBB, state attorney general and state real estate commission against this company and the realtor who ordered the work!
Just a quick warning. If you want to get ripped off then do work and deal with this company. If not, RUN very fast the other direction as quickly as possible!
Booboobeir Send email
 
Feb 23, 2012

Purchased our Loan

Dear FrustratedwithTransfer2011, and all the above Commenters: Thank you SO MUCH for writing your issues, as I am going to check my interest history before NationStar bought our loan 2 years ago. I never thought of doing that. I am completely convinced that they are as crooked as crooked comes, because every time I submit an early payment (with copy of statement stub showing correct month of payment due penciled in), they ignore it and apply my payment to 'Principal', instead of the following months' payment. They did this to me last year and I thought their website was just 'behind', until I started getting Late notices & fees. Imagine that: I am paying EARLY, and they are playing games and turning it into something I'm doing wrong, just to collect fees or hopefully foreclose on my property (yes, I am not putting this past them). I just got off the phone with them correcting it, but am paranoid and will check their website in a day or two to make sure it was corrected properly. GEEZ! I never had these problems with GMAC or the previous three companies who held our loans these last sixteen years. Best of luck to you all, and Kudos to all who stay on top of it, also great advice from FrustratedMortgageHolder, thanks!
B. Smart Send email
 
Feb 23, 2012

Personal

I recently caught my husband cheating and whats worse, during the pi investigation he found proof that two of his coworkers were doing the same. Just a note if these men are in high positions and are not afraid of cheating on their wives, they most certaily are not afraid of cheating you the consumer. Nationstar, great pay, great location, run by at least a few men who have no concerns but younger employees. I would share names but then my dearest Ex would get fired and those nice little "Sorry I couldnt keep it in my pants" Alimony checks wouldnt come. Good Luck and avoid at all cost.
Booboobeir Send email
 
Feb 23, 2012

Personal

Thanks, and I believe it. If I had the funds I would get another bank to buy my house loan, as I do believe they are crooked.
Frustrated Mortgageholder Send email
 
Feb 23, 2012

Purchased our Loan

It is important that the word get out about this company, especially to homeowners whose mortgages are purchased by Nationstar. We received word that our mortgage was sold from our old company approximately 15 days prior to the transfer. The letter instructed us to send payments to Nationstar after December 1st. Since I always send my payment prior to the 1st and had received no correspondence from Nationstar with a new loan number, I sent the payment in to my old company in time for it to be processed. Unfortunately, the transfer had already begun and the check was held. I began calling Nationstar on the 7th of December when I realized my check had not cleared; I have made well over a dozen calls in an attempt to ensure that my payment was correctly processed. I was repeatedly assured I would receive no late fees that Nationstar was busy acquiring lots of mortgages; my payment would be processed as soon as they received it, etc. I was finally able to get the payment processed after calling my old company and getting a routing number proving the payment had been sent, once I gave Nationstar the proof, they acknowledged payment on their automated line. I shudder to think what would have happened had I waited or been less proactive. Unfortunately that is not the end of the story; shortly after the payment was processed we began receiving late notices, including late fees. Nationstar reps all say the same thing, "ignore them." I have excellent credit and do not make late payments so I am unwilling to take their advice. As of today, I have received two December statements with multiple errors and on December 31st, a tiny little pamphlet detailing privacy practices, this is the only correspondence we have received. I received no January statement, but I mailed my payment early regardless. Fortunately that payment was processed, to my humor, just a few short days after my December payment. Letters sent to Nationstar requesting correct billing statements and payment history go unanswered. i have filed a complaint with the BBB and encourage other Nationstar mortgage holders to do the same. Do not wait for a correct billing statement, send payments in well before the due date and document all calls.

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