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Nationstar Mortgage

United States,
California

Consumer complaints and reviews about Nationstar Mortgage

Nationstar Steals Send email
 
Mar 14, 2012

escrow

This company is horrible - plain and simple. The most disorganized unprofessional mortgage group I have ever dealt with. The company assumed my loan from Amtrust about a year ago and I believe they are attempting to steal my homeowners escow funds! It took nationstar a year to change or request a change on the homeowners policy, something that should happen automatically and imediately. A year later they they tell me I have no homeowners insurance - the claim is they dont know what insurance company to pay - yet two months ago there was a deduction from my escrow statement for homeowners. When asked what happened the the payment, where did it go? - they say what payment. now they want me to purchase their policy for four times the amount that covers last year.
Jagunlabi Send email
 
Mar 14, 2012

escrow

The worst mortgage company to deal with.
Oscar Brewer Send email
 
Feb 23, 2012

Discharged BK and Credit Reporting

I dealt with another rotten company called Centex and like you say, Nationstar stopped sending statements and barred online access to my account. Discharged BK and Nationstar says it's their policy and not that of law to bar statements and on-line access to accounts. I say this is a way of stealing. Nationstar is a predatory lending instituion. Centex changed names because too many people knew them as snakes.
Northstarsucks Send email
 
Feb 23, 2012

Discharged BK and Credit Reporting

I too have the same problem! Had BOA for mortgage never late on a payment. Had a Bankruptcy in 2007 and my mortgage was switched from Bank Of America to Nation Star in November 2011. Nation Star said even though Bankruptcy was 5 years ago they will NOT send any receipts or statements in the mail. I can't even access my account online. I have no idea if any of the money is going to escrow or all ro principle. They won't tell me if my property taxes or home owners insurance is even being paid. I feel like I am just sending my money to someone in South America and nothing to prove where my money is going. HELP!!!
Pete Petri Send email
 
Feb 23, 2012

Discharged BK and Credit Reporting

Wow, this company is something. I have a BK from 2008 that has been discharged. At the time our home loan was with CitiMortgage, and they requested a re-affirmation fo the loan, to which the BK Judge responded that it was "inappropriate" for them to request a reaffirmation, as the loan was never part of the BK and therefore in keeping with California law, did not need to be reaffirned. Servicing rights for our loan were transferred to Nationstar in about Dec 2010, and within a couple of months we stopped receiving statements and were blocked out from our online account. Turns out they started a new policy to not deliver any loan information to former BK clients unless they have a reaffirmation. So after several months of dickering with them, we sent everything we had on my BK, and they finally starting sending statements and allowed online access. I thought it was all good until I checked my credit back in Sept or so 2011, and found they were reporting the loan as discharged and with a zero balance! I have taken the steps to correct, including filing complaints with the credit bureaus, but no change. I started calling them in November, and would be told that it would be investigated, but it was never changed. I even verified with a C/S rep in late Dec. that they have the BK docs and letter from my BK Judge. So I finally spoke to someone in their BK Dept today, and she informed me that they will not be changing the way they report my status, as it is their policy that unless a reafirmation was requested during the BK, and a reaffirmation filed, they will not report at all!!! I asked what would happen if I stopped aking payments, and she said that then the company would be forced to foreclose on it's lien. We also cannot submit froms from our BK, as they will only accept what the Federal Gov't has on file for the BK, and on top of all of this, our C/S should never have accepted our documents or started delivery of statements or granted access to our online account. You gotta be kidding me!!! Even though they had a copy of the letter from my BK Judge, they won't accept it and it's against their ploicy to report correctly. Holy smokes. Calling my lawyer next, but if you have a similar situation, let me know
Jennwebbie Send email
 
Feb 23, 2012

Discharged BK and Credit Reporting

I have the same problem with Nationstar. I had a BK in 2008 as well. Mortgage was with Moreqity. We used to receive statements from Morequity after our BK and I could view my info online as well. After it was transferred to Nationstar I signd up for the online account and was able to access for a few months. They removed the online access without even telling and I don't receive any statement. Haven't been able to have online access or receive any statements in sometime now. Have gone around and around with them but nothing has changed. Good Luck!
Fred26 Send email
 
Feb 23, 2012

Fraud

Nationstar purchased my mortgage in 2010 and from the start they have been charging me bogus late payments, double charges for late payments eventhough I paid them already, and absolutely horrible record keeping! I have never had so many problems with any mortgage company and I have had home loans for the past 10 years. They commit fraud and I am not sure why the Feds have not looked into their operations. They also call me every month to say that I am late, usually around the 5th to 7th of the month eventhough I have until the 15th to pay my mortgage. This is the worse ever mortgage company; a bunch of thieves!!!
Smithc Send email
 
Feb 23, 2012

Fraud

I have the same problem with Nationstar right now. I received my statement that had 2 late charges that were almost identical, except for about a 19 cent difference. When I inquired about it, they didn't have an answer, except to tell me that it was sent to them by my previous mortgage company, First Horizon, who transferred ownership to Nationstar in August, 2011. They have the worst customer service and I can never get anyone to explain anything when I have a question.

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