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Nationstar Mortgage

United States,

Consumer complaints and reviews about Nationstar Mortgage

pberk Send email
Oct 3, 2015

Loan Modification Process

Loan modification with Nationstar. Thought I was going crazy! My ordeal is 19 months! Resubmitted loan modification docs numerous times to be told at the 19th mo mod is denied.

Got behind on 1 year property tax payment.

Now they are demanding pay at an over inflated amount or short sale. In pre foreclosure. But afraid they will sale and I will not be info. Since I have not recd any notification of prior actions. Except when they send my monthly mortgage Checks back with another ridiculous higher balance due!

Have the same issues as all the other complaints.
And now they do not return calls or are very condescending . I have been strung along and lied to. Anyone have any guidance or contacts that can help?
elseterri Send email
May 12, 2015

Hazard insurance funneled through escrow account, identity theft of deceased property owner

My mom had Farmers Insurance, NationStar mortgage was listed as loss payee or mortgagee. They had my mom paying hazard insurance through an escrow account every month. They did not disclose who funded the insurance, they did not provide of booklet of explanation. My mom died in January 5, 2011. Her hazard insurance was paid through November of that year. Nationstar put force place insurance in her name from 2012 til 2014 without consent of family. They have the right to insure their property but not at my dead mother's expense. They sold the house in July 18, 2013, yet they still were allowed to put force place insurance in her name until February of 2014. That is identity theft. I was told by the Social Security Administration that when my mother died, her name, social security and identity died with her. This company blatantly did what they wanted. I filed a complaint with the Business Oversight and they were basically given a slap on the wrist and told it is okay to screw consumers without recourse.
I sent proof that my mom had hazard insurance and Farmers will attest to that. Why will they not make them pay back the force place insurance she was paying from 2009 until her death through an escrow account. She had full coverage. It isn't fair and I am sick and tired of mortgage companies getting a pass for doing illegal things. They stole my mom's identity and placed insurance in her name on their property without permission from me.
ladeeda Send email
Apr 1, 2015

Nationstar Ripoff

Nationstar Operating scams. If Nationstar acquired your Loan servicing rights prior to 2011, Send them a Qualified Written Request (RESPA, QWR letter) Demanding that nationstar prove they have all legal documents in order and provides you with proof of recorded assignments, which became a requirement in 2011. If they cannot produce the True owner and the NOTE, then they can be challenged in the court of law. You may be able to stop foreclosures or even sue them for QUIET TITLE if they cannot prove they own the Note. Check your Local statutes for Deed of Trust, ASSIGNMENTS; SUBORDINATION AND WAIVERS AS TO PRIORITY.
Here is the Link for QWR Letter: http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/ramh/res/reslettr
jdaniel1168 Send email
Feb 2, 2015

credit reporting

I have been working on getting my credit score up in order to do a refinance with Nationstar and haven't had a late or delinquent payment with them and they told me my score wasn't high enough at the time. 6 months ago! I have a lot of things corrected and fixed on my report but noticed in November that last transaction reported from Nationstar was in August and I have disputed it with both the credit bureaus and Nationstar and still shows August on my credit report. I have also made a complaint to the consumer finance organization and nothing has been done. I know there isn't a law for them to report but there should be! It's ridiculous that they can report peoples delinquencies to make their score go down but cant report correct balances and on time payments to help build your credit! Just another way to prevent people from refinancing at lower rates is what I see so they can continue to rob people of their money during the economic times we are in.
Nationstar Steals Send email
Mar 14, 2012


This company is horrible - plain and simple. The most disorganized unprofessional mortgage group I have ever dealt with. The company assumed my loan from Amtrust about a year ago and I believe they are attempting to steal my homeowners escow funds! It took nationstar a year to change or request a change on the homeowners policy, something that should happen automatically and imediately. A year later they they tell me I have no homeowners insurance - the claim is they dont know what insurance company to pay - yet two months ago there was a deduction from my escrow statement for homeowners. When asked what happened the the payment, where did it go? - they say what payment. now they want me to purchase their policy for four times the amount that covers last year.
Jagunlabi Send email
Mar 14, 2012


The worst mortgage company to deal with.
Oscar Brewer Send email
Feb 23, 2012

Discharged BK and Credit Reporting

I dealt with another rotten company called Centex and like you say, Nationstar stopped sending statements and barred online access to my account. Discharged BK and Nationstar says it's their policy and not that of law to bar statements and on-line access to accounts. I say this is a way of stealing. Nationstar is a predatory lending instituion. Centex changed names because too many people knew them as snakes.
Northstarsucks Send email
Feb 23, 2012

Discharged BK and Credit Reporting

I too have the same problem! Had BOA for mortgage never late on a payment. Had a Bankruptcy in 2007 and my mortgage was switched from Bank Of America to Nation Star in November 2011. Nation Star said even though Bankruptcy was 5 years ago they will NOT send any receipts or statements in the mail. I can't even access my account online. I have no idea if any of the money is going to escrow or all ro principle. They won't tell me if my property taxes or home owners insurance is even being paid. I feel like I am just sending my money to someone in South America and nothing to prove where my money is going. HELP!!!
Pete Petri Send email
Feb 23, 2012

Discharged BK and Credit Reporting

Wow, this company is something. I have a BK from 2008 that has been discharged. At the time our home loan was with CitiMortgage, and they requested a re-affirmation fo the loan, to which the BK Judge responded that it was "inappropriate" for them to request a reaffirmation, as the loan was never part of the BK and therefore in keeping with California law, did not need to be reaffirned. Servicing rights for our loan were transferred to Nationstar in about Dec 2010, and within a couple of months we stopped receiving statements and were blocked out from our online account. Turns out they started a new policy to not deliver any loan information to former BK clients unless they have a reaffirmation. So after several months of dickering with them, we sent everything we had on my BK, and they finally starting sending statements and allowed online access. I thought it was all good until I checked my credit back in Sept or so 2011, and found they were reporting the loan as discharged and with a zero balance! I have taken the steps to correct, including filing complaints with the credit bureaus, but no change. I started calling them in November, and would be told that it would be investigated, but it was never changed. I even verified with a C/S rep in late Dec. that they have the BK docs and letter from my BK Judge. So I finally spoke to someone in their BK Dept today, and she informed me that they will not be changing the way they report my status, as it is their policy that unless a reafirmation was requested during the BK, and a reaffirmation filed, they will not report at all!!! I asked what would happen if I stopped aking payments, and she said that then the company would be forced to foreclose on it's lien. We also cannot submit froms from our BK, as they will only accept what the Federal Gov't has on file for the BK, and on top of all of this, our C/S should never have accepted our documents or started delivery of statements or granted access to our online account. You gotta be kidding me!!! Even though they had a copy of the letter from my BK Judge, they won't accept it and it's against their ploicy to report correctly. Holy smokes. Calling my lawyer next, but if you have a similar situation, let me know
Jennwebbie Send email
Feb 23, 2012

Discharged BK and Credit Reporting

I have the same problem with Nationstar. I had a BK in 2008 as well. Mortgage was with Moreqity. We used to receive statements from Morequity after our BK and I could view my info online as well. After it was transferred to Nationstar I signd up for the online account and was able to access for a few months. They removed the online access without even telling and I don't receive any statement. Haven't been able to have online access or receive any statements in sometime now. Have gone around and around with them but nothing has changed. Good Luck!
Fred26 Send email
Feb 23, 2012


Nationstar purchased my mortgage in 2010 and from the start they have been charging me bogus late payments, double charges for late payments eventhough I paid them already, and absolutely horrible record keeping! I have never had so many problems with any mortgage company and I have had home loans for the past 10 years. They commit fraud and I am not sure why the Feds have not looked into their operations. They also call me every month to say that I am late, usually around the 5th to 7th of the month eventhough I have until the 15th to pay my mortgage. This is the worse ever mortgage company; a bunch of thieves!!!
Smithc Send email
Feb 23, 2012


I have the same problem with Nationstar right now. I received my statement that had 2 late charges that were almost identical, except for about a 19 cent difference. When I inquired about it, they didn't have an answer, except to tell me that it was sent to them by my previous mortgage company, First Horizon, who transferred ownership to Nationstar in August, 2011. They have the worst customer service and I can never get anyone to explain anything when I have a question.

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