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Nationstar Mortgage

United States,

Consumer complaints and reviews about Nationstar Mortgage

master273 Send email
Feb 9, 2013

short sales

i have been working on short sales since back in 2008, out of nowhere this bank comes along and starts acquiring other banks bad loans and start turning things over.
i have several clients that had their short sales approved with Aurora and since July 15th when Nationstar took over the short sales are just sitting pretty.
after many calls their own employees state that they were not Ready to receive so many files.
now this year they are beginning to get organize and what they are doing is countering all the offers to ridiculous amounts that nobody can figure out where they are getting those numbers.
in one the case i have the lady bought the property for $129K owes the HOA $13K and the market value of the property is now aroung $99K which is what the current offer is for, Nationstar came back with a counter offer of $140K, HOW?
like this case i have 8 more that they have not worked since back in July and everything that they required back them it's now old so we have to submit everything all over.
all my files are now stuck on "if you need to dispute the value please submit a full appraisal".
Appraisals cost money which there is no guarantee that the short sale will go thru at the end, that's the reason banks do BPOs to make sure the offers coming in are valid.
this needs to go to congress or some hot shot attorney to get a class action law suit going against this bank.
to top it off now they are getting some loans from Bank of America and Chase.
people are saying that Nationstar does not want to work short sale instead they want to try to modify all their loans, so then why not let everyone know and stop wasting people's time.
Mindraalex Send email
Mar 7, 2012

Didn't want to work with me

I was 6 month behind on my monthly payments and asked them to work with me saving my home, i did not wanted to loose it, i didn't care how much i owed on it as long as the payment was reasonable.
They didn't care and told me there's nothing they can do for me, they actioned my house to themselfes for 76k and forced me out of my home. I bought it originally for 305K in 2005-6
I admit that i couldn't keep up and part of it is my fault but this perticular bank didn't care
Newman1 Send email
Mar 7, 2012

Didn't want to work with me

It's not your fault, it's the economy and the banks. Nationstar will not work with anyone, they just want the property. I'm going thru the same thing with them. Hang in there.
Tryon Send email
Feb 23, 2012

High Fees

I had a mortgage with Flagstar Bank that was just recently sold to Nationstar Mortgage LLC. While attempting to pay it online, I discovered that Nationstar charges for me paying on my loan in any other way than US snail mail or automated payment! Web pay is $6.95 and phone pay is $9.95!!! Ridiculous, do not use Nationstar as they are completely ripping their customers off, IMO.

Here is the FAQ straight from their site:

When it comes to making my mortgage payment, what options do I have?
We offer many convenient ways for you to make your payment. Simply choose the one that works best for you.

Western Union® Web Payment
Want to make your payment right now? Just use Western Union® Web Payment.

A fee of $6.95 will be assessed when making a payment via Western Union® Web Payment.

Western Union® Pay by Phone
Simply call 1-888-480-2432. Please have your account number and last four digits of your social security number ready and follow the instructions. Your payment will be processed using services provided by Western Union®.

A fee of $9.95 will be assessed when making a payment via Western Union® Pay by Phone.

Auto-Pay Direct Debit
Auto-Pay allows you to have your payment automatically debited, each month, from the checking or savings account of your choice.

Follow our easy, 3-step process to enroll in Auto-Pay. Nationstar Mortgage does not charge you a fee to activate this convenient service.

To properly process your request, please send your completed Auto-Pay Authorization form along with a voided check or deposit slip to:

Nationstar Mortgage
Attn: ACH Processing
350 Highland Drive
Lewisville, TX 75067

MoneyGram ExpressPayment
This option is available to ensure same-day delivery of your payment. Call 1-800-926-9400 to locate the nearest MoneyGram agent.

Once you've arrived at your nearest agent's office, complete a blue ExpressPayment form, providing your name and your Nationstar Mortgage loan number. The MoneyGram Receive Code is ***1678***. You will need this code to assure that your payment reaches Nationstar Mortgage. All ExpressPayment transactions require cash, and you will be assessed a fee by MoneyGram for this service.

Western Union® QuickCollect®
This option is available to ensure same-day delivery of your payment. Call 1-800-325-6000 to locate the nearest Western Union QuickCollect Agent. Once you've arrived at your nearest agent's office, complete a blue QuickCollect form, providing your name and your Nationstar Mortgage loan number. You will also need the following information to assure that your payment reaches Nationstar Mortgage:

Pay to: Nationstar Mortgage
State: TX

All QuickCollect® transactions require cash, and you will be assessed a fee by Western Union® for this service.

Pay by Mail
Simply detach the coupon located on the bottom of your statement and mail it with your check or money order in the envelope provided. If you do not have the billing coupon, you can still send your payment to the address below. Be sure and write your loan number on the check or money order.

Pay to: Nationstar Mortgage
Mail to: Nationstar Mortgage
P.O. Box 650783
Dallas, TX 75265-0783

Please note that mailing your payment to any other address will delay the processing of your payment, which may result in additional fees being assessed to your account.

To allow ample time for delivery and processing of your payment, it is best to mail your payment well in advance of your payment due date.
Hector And Angie Roche Send email
Feb 23, 2012

High Fees

Be careful with nationstar they are traitors and they don't care about cuatomers like flagstar. They care only for make bussiness.

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