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Nationstar Mortgage

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Consumer complaints and reviews about Nationstar Mortgage

seacow13 Send email
Jan 12, 2016

Arbitrary transaction fees

My mortgage was sold to Nationstar. In the original mortgage that I had agreed to the terms, my payments were due on the first of the month with a 15 day grace period(as with most banks) if payment was not received by the 15th I would be charged a late fee. Now that I am with Nationstar, they are trying to charge me a $9.95 transaction fee if payment is not made by the 9th. This was not part of my original loan agreement and was never agreed to. How can you change my loan terms without prior approval/consent??
Please respond.
Sdemarco1 Send email
Aug 3, 2015

Cancellation of deed

I pay my loan off six weeks ago and have been forced to short sell my house because I cannot afford it after refinancing it Well Nationstar Mortgage the original loan holder and they have not released the deed to the courthouse yet and I've already had two extensions on my short sale The buyers are threatening to walk away because the deed is not canceled from the original loan Nationstar Mortgage held. I've been promised from customer service as well as to his different supervisors that it would be 5 to 7 days and that hasn't happened. If I don't sell this house and nations start doesn't release the loan because they are paid in full then I may go into bankruptcy and all this can be avoided if Nationstar Mortgage just sent in the cancellation of the deed of the house no that's paid in full
8924oreggio Send email
Nov 23, 2014


NationsStar Mortgage Company is the WORST. I am telling everyone not to use Nationstar to finance their loan. They take pleasure in having the people at the Call Centers harrass you even in the middle of the night. That I can live with because I can refuse to answer thier calls. But, when they lie I have a problem with that. Since my loan was transferred to them I have nothing but headaches and every time i speak to the people who i believe are not qualified to handle loan payments my blood pressure rises.I end up paying for fees and charges that they cannot tell me why they are there. No where on the statment that showes that i am owing thes fees.
They harrassed me for $6000.00 going back to eight months blaming it on the insurance company and we couldnt agree on anything they told me even though they know I was speaking the truth. I end up paying it all just to avoid foreclosure on the property. Not to mention they send threatening letters to the tenants telling them to move out because they are foreclosing on the property. Another problem again becasue the tenants stopped paying the rent. "Almost lost the property" and they are advertising that they help people to stay in their homes. "LIE".
Arfter paying all that money, They added $300.00 to my monthly payment so we could start all over- wipe the slate clean as long as I pay on time. Would you believe that after paying on time every month to avoid arguments and fear of looseing the property they sent me a letter two months ago for $335.00 fee. I call again and everything started again because I want them to tell me the reason for this amount. They told me to check my statement. I can't finds any charges on the statement and they refused to take it off the bill.
The last lady I spoke with told me to look at my account a late fee was added because in April they received the payment on 12th of the month. April? the same month when I paid The $6000.00 and everything was cleared ?
I said lady I thought it was the 16 of the month before the late fee is added. She was so baffeled that she told me to hold on and never came back on the line.
What is the government doing about this company. They are robbing the consumers and no one is listening. I know more people are going through the same thing and I hope we will all speak up. Let us continue to write file complaints until our voices are heard.
People be aware of their new tatics. If you mail the mortgage early, They hold onto the checks until after the 16 of the month so they can charge you late fee. You have to call them if the funds are still in your account and tell them to take it because they are
waiting to charge late fee. I called them twice to take the payments that were mailed to them from the second of the month and never cleared the bank.This is awful and I am trying to find an attorney to help me to look back on my account and have them refund me the money they took. I am hoping that people will come forward and help us with this fight.

Thanks for listening folks
master273 Send email
Feb 9, 2013

short sales

i have been working on short sales since back in 2008, out of nowhere this bank comes along and starts acquiring other banks bad loans and start turning things over.
i have several clients that had their short sales approved with Aurora and since July 15th when Nationstar took over the short sales are just sitting pretty.
after many calls their own employees state that they were not Ready to receive so many files.
now this year they are beginning to get organize and what they are doing is countering all the offers to ridiculous amounts that nobody can figure out where they are getting those numbers.
in one the case i have the lady bought the property for $129K owes the HOA $13K and the market value of the property is now aroung $99K which is what the current offer is for, Nationstar came back with a counter offer of $140K, HOW?
like this case i have 8 more that they have not worked since back in July and everything that they required back them it's now old so we have to submit everything all over.
all my files are now stuck on "if you need to dispute the value please submit a full appraisal".
Appraisals cost money which there is no guarantee that the short sale will go thru at the end, that's the reason banks do BPOs to make sure the offers coming in are valid.
this needs to go to congress or some hot shot attorney to get a class action law suit going against this bank.
to top it off now they are getting some loans from Bank of America and Chase.
people are saying that Nationstar does not want to work short sale instead they want to try to modify all their loans, so then why not let everyone know and stop wasting people's time.
Mindraalex Send email
Mar 7, 2012

Didn't want to work with me

I was 6 month behind on my monthly payments and asked them to work with me saving my home, i did not wanted to loose it, i didn't care how much i owed on it as long as the payment was reasonable.
They didn't care and told me there's nothing they can do for me, they actioned my house to themselfes for 76k and forced me out of my home. I bought it originally for 305K in 2005-6
I admit that i couldn't keep up and part of it is my fault but this perticular bank didn't care
Newman1 Send email
Mar 7, 2012

Didn't want to work with me

It's not your fault, it's the economy and the banks. Nationstar will not work with anyone, they just want the property. I'm going thru the same thing with them. Hang in there.
Tryon Send email
Feb 23, 2012

High Fees

I had a mortgage with Flagstar Bank that was just recently sold to Nationstar Mortgage LLC. While attempting to pay it online, I discovered that Nationstar charges for me paying on my loan in any other way than US snail mail or automated payment! Web pay is $6.95 and phone pay is $9.95!!! Ridiculous, do not use Nationstar as they are completely ripping their customers off, IMO.

Here is the FAQ straight from their site:

When it comes to making my mortgage payment, what options do I have?
We offer many convenient ways for you to make your payment. Simply choose the one that works best for you.

Western Union® Web Payment
Want to make your payment right now? Just use Western Union® Web Payment.

A fee of $6.95 will be assessed when making a payment via Western Union® Web Payment.

Western Union® Pay by Phone
Simply call 1-888-480-2432. Please have your account number and last four digits of your social security number ready and follow the instructions. Your payment will be processed using services provided by Western Union®.

A fee of $9.95 will be assessed when making a payment via Western Union® Pay by Phone.

Auto-Pay Direct Debit
Auto-Pay allows you to have your payment automatically debited, each month, from the checking or savings account of your choice.

Follow our easy, 3-step process to enroll in Auto-Pay. Nationstar Mortgage does not charge you a fee to activate this convenient service.

To properly process your request, please send your completed Auto-Pay Authorization form along with a voided check or deposit slip to:

Nationstar Mortgage
Attn: ACH Processing
350 Highland Drive
Lewisville, TX 75067

MoneyGram ExpressPayment
This option is available to ensure same-day delivery of your payment. Call 1-800-926-9400 to locate the nearest MoneyGram agent.

Once you've arrived at your nearest agent's office, complete a blue ExpressPayment form, providing your name and your Nationstar Mortgage loan number. The MoneyGram Receive Code is ***1678***. You will need this code to assure that your payment reaches Nationstar Mortgage. All ExpressPayment transactions require cash, and you will be assessed a fee by MoneyGram for this service.

Western Union® QuickCollect®
This option is available to ensure same-day delivery of your payment. Call 1-800-325-6000 to locate the nearest Western Union QuickCollect Agent. Once you've arrived at your nearest agent's office, complete a blue QuickCollect form, providing your name and your Nationstar Mortgage loan number. You will also need the following information to assure that your payment reaches Nationstar Mortgage:

Pay to: Nationstar Mortgage
State: TX

All QuickCollect® transactions require cash, and you will be assessed a fee by Western Union® for this service.

Pay by Mail
Simply detach the coupon located on the bottom of your statement and mail it with your check or money order in the envelope provided. If you do not have the billing coupon, you can still send your payment to the address below. Be sure and write your loan number on the check or money order.

Pay to: Nationstar Mortgage
Mail to: Nationstar Mortgage
P.O. Box 650783
Dallas, TX 75265-0783

Please note that mailing your payment to any other address will delay the processing of your payment, which may result in additional fees being assessed to your account.

To allow ample time for delivery and processing of your payment, it is best to mail your payment well in advance of your payment due date.
Hector And Angie Roche Send email
Feb 23, 2012

High Fees

Be careful with nationstar they are traitors and they don't care about cuatomers like flagstar. They care only for make bussiness.

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