Nespresso - worst product and consumer experience of my life....

I had received a Nespresso Pixie machine as a housewarming gift and for the past 4 months have experienced nothing but hassles in trying to get the machine repaired so it will function properly. Right out of the box from day one it was malfunctioning.

Although the machine has already been sent to the repair centre TWICE it continues to malfunction. Due to their strict timeframes, they will not provide me with a brand new replacement. Dealing with Nespresso customer service is an absolute nightmare - you will often be on hold for ridiculous amount of time or you will be told they will get back to you and you will receive call backs with no information other than to call them back at the call centre. Even if you escalate your case it is virtually impossible to call and speak with anyone directly.

If you have the misfortune of owning one of their products I wish you good luck because once something goes wrong (this is a safe bet that this will happen) you will experience nothing short of agony in trying to get it fixed or in trying to get any resolution from Nespresso.

I regret the day I ever heard of Nespresso and would strongly encourage you to think twice about purchasing one. My experience with Nespresso can only be described as the worst consumer and product experience of my entire adult life.