Log inRegister
Submit Complaint

Net10 & Tracfone

United States

Consumer complaints and reviews about Net10 & Tracfone

nycbird Send email
 
May 13, 2014

customer service

I purchased a tracfone from qvc. it arrived without a battery. I called and was informed that I had to send the old phone because they couldn't replace just the battery. I was told I would receive the new phone and packaging. I received the packaging but no phone and now am told to return the phone and then the new one will be sent. I do not trust them to do this. I will have no prrof
marjorie popejoy Send email
 
Jun 14, 2012

Cannot add minutes & took off minutes I already had

I had 60 some minutes on my tracfone and tried to add more. Now it took off all my minutes ad did NOT add anymore, therefore I am without a phone. All the phone says is you have 362 days left on the display No response from Custsrv@trafone.com
Randall Richards Send email
 
May 10, 2012

Great customer service

I was able to get help from TracFone's corporate office. I emailed custsrv@tracfone.com and got a response immediately from one of their Corporate executives and my issue was resolved very quickly. Give them a try. It worked for me.
Randall Richards Send email
 
May 10, 2012

customer Service

I was able to get help from TracFone's corporate office. I emailed custsrv@tracfone.com and got a response immediately from one of their Corporate executives and my issue was resolved very quickly. Give them a try. It worked for me.
Send email
 
Feb 23, 2012

Poor service!

After being Net10 customers for 2 years and regularly using 3 of their phones in our family, we bought a new phone for one family member and attempted to port the old Net10 number to the new phone. The SIM card sent didn't work, so we called customer service. Long story short, after they removed all the minutes from the old phone, they couldn't get the new phone to work so this family member was left with NO phone at all. 4 nights of endless calls to various countries, waiting on hold off/on for 1-1.5 hours each night, we were told several stories about when it would be fixed. first it was 3-4 days, then 24 hours now 5-10 days. We also got cut off every night at 9pm when their system shuts off and the shifts end. If you ask to speak to a supervisor, you really just get another rep in another country. I googled Net10, found it was owned by America Movil and Tracfone. I called the CEO of Tracfone in Miami directly then followed up with an email. He answered my email within 2 hours. Get in touch with him if you have problems. FJ (Frederick) Pollak, /phone number removed/ or fjpollak@tracfone.com. He also copied in mmahan@tracfone.com (Mark Mahan) and sritter@tracfone.com (VP Steve Ritter).
Drake258 Send email
 
Feb 23, 2012

Poor service!

I had a problem and got my issue resolved very quickly by contacting the company's Corporate Office in Miami and spoke to one of their tech support subject matter experts. These people are in America and speak English. Give them a call at 800.876.5753

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    foreignladies.com - Letters not being translated to ladies
    I have spent almost $3000 trying to find and communicate...
    hydro one - rate reduction
    Has anyone ever challenged the rate reduction in court. If...
    Priceline.com - corprate selfish, inhuman system
    made flight reservationfor our honeymoon ,within days ...
    Dragonplay.com - Taking of 200K Point Each Time I Sign In To Play Game
    I have purchased a significant amount of chips to play...
    spell caster - Dr Eke Chukwu Is THE GREAT SPELL CASTER SOMEONE CAN EVER...
    BEWARE OF SCAM!!!! Greetings to the world, My name is...
    SLS - Specialized Loan Servicing
    On March 12, 2014, I finally received a Modification Loan...
    parasuram - l WAS LOST MY MICROMAX A250
    M-IMEI NO ;911334751191322 S-IMEI...
    BlackPeopleMeet.com - Class action suit
    WE NEED A CLASS ACTION SUIT AGAINST THIS SITE ITS A TOTAL...
    Award Notification Commission - Judges Distribution Center
    I have received a mail letter stating that I was the...
    stc land line - transfer of land line
    My name is NASIR ali my land line no is 0116820595as I am...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username