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Net10 & Tracfone

United States

Consumer complaints and reviews about Net10 & Tracfone

k.walters Send email
Aug 26, 2015

my phone

three weeks ago my phone died. it was fully charged and i went to call my husband and when i turned it on all i got was 2 lines that were multicolored. i called and was told that they will send a box for me to send it back to them and they would replace it. now this is my second phone mind you, they screwed that one up. so i sent it back and i called them last monday of last week and was told that i would receive my new one last friday at 3 o'clock. i waited, no phone by 4;30. i called and they din't know what was going on. got in touch with a woman named Aufie and she settled it " i thought " and told me i would definitely get it today which is the 26th. ok, so i called to find out the tracking number so i can find out what time it was coming.they knew nothing about it. i told him and it was the corporate number Aufie gave me to call was 800-626 4883 ex. 3324. i called and they are not sending because they have no order for it. i am tired of the run-around that i am constantly getting. i want my new phone. could you please call me back at 585-481-9067. i want to talk to either mark mahan or steve ritter and no one else. i am still waiting for a manager to call me back and it's been some time i was told that they would. please call me back. thank you
Webfoot_Wa Send email
Mar 6, 2015

Double Billed

Brought my Tracphone and new sim chip, phone would not activate, not having a phone forced me to use your online chat session to resolve my problem...long story short I was forced to add another 1000 min plan to get it up and running, Please check my account #575.740.2264. also was given this ticket #1107955166..Below is the pin # I was given to activate and clear up any issues.
"Joseph: It seems like your issue is more technical that what we anticipated. For further assistance, I will advise you to contact one of our customer care representatives at 1-866-667-6470 and please use the PIN 631667 for reference".
I was with online chat 3 separate times, 1st guy just left the chat session, 2nd guy Alejandro has exited the session. 3rd guy Joseph said this in regards to getting my minutes and or credit; Joseph: I understand. I will advise you to please call us directly for further assistance.
Timothy: so ref #'s and other assistance does me no good thus the reason I'm using chat
Joseph: One moment please...
Timothy: what if I were to add minutes using the web?
Timothy: costing me another $25 of course
Joseph: Yes, you can try that.
Timothy: $25
Timothy: any chance of getting funds back?
Timothy: or credit
Joseph: No. I cannot really assure you.
Timothy: can you authorize a pin #..?
Joseph: One moment please...
Joseph: No. Please go back to Code Entry Mode and please enter 9313 2694 1128 8919 7037 8 and press OK button. Please let me know if it is accepted.

Please help, thank you

Timothy Erickson 253.217.5785
lynn Send email
Oct 21, 2014

net10 wont tell me the truth

Sent my phone to net10 an they keep telling me they sent it to me. When i call back they havent sent me a phone.then they dont have my phone .then they its going to b 5 days for me to get it.then it hasnt been sent. All they do is lie, lie, lie.
nycbird Send email
May 13, 2014

customer service

I purchased a tracfone from qvc. it arrived without a battery. I called and was informed that I had to send the old phone because they couldn't replace just the battery. I was told I would receive the new phone and packaging. I received the packaging but no phone and now am told to return the phone and then the new one will be sent. I do not trust them to do this. I will have no prrof
marjorie popejoy Send email
Jun 14, 2012

Cannot add minutes & took off minutes I already had

I had 60 some minutes on my tracfone and tried to add more. Now it took off all my minutes ad did NOT add anymore, therefore I am without a phone. All the phone says is you have 362 days left on the display No response from Custsrv@trafone.com
Randall Richards Send email
May 10, 2012

Great customer service

I was able to get help from TracFone's corporate office. I emailed custsrv@tracfone.com and got a response immediately from one of their Corporate executives and my issue was resolved very quickly. Give them a try. It worked for me.
Randall Richards Send email
May 10, 2012

customer Service

I was able to get help from TracFone's corporate office. I emailed custsrv@tracfone.com and got a response immediately from one of their Corporate executives and my issue was resolved very quickly. Give them a try. It worked for me.
Send email
Feb 23, 2012

Poor service!

After being Net10 customers for 2 years and regularly using 3 of their phones in our family, we bought a new phone for one family member and attempted to port the old Net10 number to the new phone. The SIM card sent didn't work, so we called customer service. Long story short, after they removed all the minutes from the old phone, they couldn't get the new phone to work so this family member was left with NO phone at all. 4 nights of endless calls to various countries, waiting on hold off/on for 1-1.5 hours each night, we were told several stories about when it would be fixed. first it was 3-4 days, then 24 hours now 5-10 days. We also got cut off every night at 9pm when their system shuts off and the shifts end. If you ask to speak to a supervisor, you really just get another rep in another country. I googled Net10, found it was owned by America Movil and Tracfone. I called the CEO of Tracfone in Miami directly then followed up with an email. He answered my email within 2 hours. Get in touch with him if you have problems. FJ (Frederick) Pollak, /phone number removed/ or fjpollak@tracfone.com. He also copied in mmahan@tracfone.com (Mark Mahan) and sritter@tracfone.com (VP Steve Ritter).
Drake258 Send email
Feb 23, 2012

Poor service!

I had a problem and got my issue resolved very quickly by contacting the company's Corporate Office in Miami and spoke to one of their tech support subject matter experts. These people are in America and speak English. Give them a call at 800.876.5753

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