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Novaderm and Aquaplex

United States,
Montana

Consumer complaints and reviews about Novaderm and Aquaplex

applepies Send email
 
Jul 11, 2017

SCAM

They charged my cc almost $200 a month without my consent and they agreed to give me a refund after I sent the item back, but didn't follow through. Scam!!!! Stay away from them!!
applepies Send email
 
Jul 11, 2017

Scam

I returned the items after founding out they have been charging $95+ on my cc without my consent and shady tactics and refused to give me a refund for one of the item. They are a scam and should not be trusted. Stay away from them!
applepies Send email
 
Jul 11, 2017

Refused to Return my money

I returned the items and they only refund me for 1 and still owe me $96 which they refuse to return. They are a a scam and should not be trusted.
Nothappy16 Send email
 
Dec 24, 2016

Charged for samples shipping ad's 87 twice it ruined my mom's Christmas

My mom saw the add on tv and called for a sample. They told her it would only coast her shipping and handling. Next thing she knew her bank account was over drawn 187.00 dollars. When she called they said they canceled it because of fraudulent. Next day my mom's bank calls her they still got the money. They even denied one of the products. My mom wasn't able to buy Christmas presents this year. They won't put the money back and this won't be the end. They are a scam and I am going to help her put these people out of business.
RSBrennan Send email
 
Oct 12, 2016

charged me without authorization

Noticed 2 charges on my debit card from them without my authorization. Trying to stop what I believe, even tho I haven't received any product yet, automatic shipments! Bad business practice!!! Cancelled my debit card.
Mariaaponteramirez Send email
 
Jul 6, 2016

Can't reach them on the phone for my credit

When I ordered my trial order for $4.95 I was never told that I would get an order automatically, which I did for $177.62..after arguing with the service rep. I was told I would get my credit card refunded for the total amount.....one month later I still have not gotten my credit...I am now on the phone for the last hour and all I get is a recording telling me to continue to wait.
nfreeman Send email
 
May 5, 2016

Aqua face and eye serum.

Aqua flexs and Nova eye cream.My. name is Naomi Freeman.I was on an extended trial period.I was told that I had until the six of May.You took out both payment.I am not happy with the product.I would like to get reimburse for both products.This product will be sent back.Please give me the mailing address so I can send it back.I will be calling today too get reimbursed.Thank you,Naomi Freeman.
namiste Send email
 
Mar 31, 2016

Charged $87 each for advertise sample offered at $4.95

I phone ordered a trial sample of a face cream and an eye cream from Novaderm and Aquaplex. The rep stated it needed to be cancelled in 16 days. I cancelled in 19 days from the phone call. The companies were offering a subscription price of $87 + for each cream if not cancelled in the 16 day time frame. I was billed $87 plus for each cream because I cancelled after the 16th day of ordering. When I cancelled I was told and sent an email that no further charges would occur and no further mailings would occur, .but they charged by account $87 + for each cream as well as the $4.95 which they now said was postage. Both Discover Card and the companies representing the two products refused to credit my account for the 2 extra charges. The company sent Discover 12 pages of rules and regulations that I was expected to have read. I am now being billed for over $187. I have been fighting this since Nov. 2015 to no avail and have cancelled my Discover card. As the conflict continued I was told I could have mailed the creams back within 30 days but I was not aware of that and it took much longer to get my increased bill from Discover Card. This is a scam.

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