Log inRegister
Submit Complaint

ocbc bank melaka


Consumer complaints and reviews about ocbc bank melaka

zailanusman Send email
Sep 13, 2012

Confidential Documents (EA Form, Pay-slip, Credit card statement, EPF statement, copy of IC)

Dear All.

I have submitted the copy of the documents for loan application at OCBC Melaka, on 23rd-August-2012.

On 13th- September-2012, I recieved a call from OCBC HQ, mentioning all the submitted documents are missing at OCBC Melaka, and please re-submit the document again.

Any advice on lega issues?

Miss Lim Send email
Feb 23, 2012

bad customer services

Dear Manager
With the complain to the above for the Melaka OCBC BANK officer who work in the customer services department was make me unsatisfied and confused at their plans explaination which i would like to apply for and work knoweledgement when answer to customer .I'm as a customer who wish to apply a balance transfer plan with a staff in this morning and also is a new teller with OCBC BANK to apply loan but the staff didn't say to me OCBC BANK doesn't got this facility for my plan which i wanna applying for moreover the staff do not know what kind of the plan i talking about, that well, i'd say i can open a savings account with OCBC BANK after that please transfer ten thousand into my account and the credit card please send to my current resident address whilst combine limit is around fiftheen thousand and i take one year duration to pay for the plan for that ten thousand only, but the staff said to me okay, they help to open a savings account to me .Therefore, i'd gotta explain my plan to them and say " how about for my credit card and balance transfer? what for i need to open an account first and haven't done my application yet ! " After a short while the one staff ask for a help out from another one afficer, is this officer say to me yes, you can got this loan with your annual salary but they still confused what was the balance transfer i would like applying to ! Well, i had need to gave one more explanation to them so, then the officer say to me sorry ! Our bank don't have this facilities .I feel sorry about is that really the staff understood clearly their company bank facilities moreover they were a officer ?Just hope can be able to see some professional attitute changing at the officers in OCBC BANK Melaka the one outlet near to Dataran Pahlawan shopping centre .

kindly regards
Miss Lim
Ganesan Ganz Send email
Feb 23, 2012

bad customer services

are there any ethical ocbc officers at all?? mr kent loi tick kian, tel no 0167150040, johor bahru ocbc personal loan officer called me. he enquired my credit card limit & promised & ensured no problem for personal loan for RM60, 000 for 3 years at attractive interest rate of 7.2% and no other additional fees i have been called by many banks before but i declined as the interest rate is usually higher. Mr kent requested to see me the following day at my clinic & i agreed. he took my documents and he gave me a letter clearly stating amount rm 60, 000. interest per year 7.2%, repayment over 3 years and monthly rm 2027. then he told me a small amount of rm 210 need to pay for insurance takaful which not mentioned earlier but anyways i agreed as the amount is small. i received a call from ocbc officer to verify me for approval on 7.11.2011. Today, 10.11.2011 an officer from personal loan called me and told me my loan is approved and the interest rate is 9.5%. the issue is 9.5%. My point is in principal, OCBC should be honest and tell the truth from the beginning. if the interest rate is not fixed or not sure, Mr kent should just say so. To me it is very clear that this OCBC officer has clear intention to trick customer to apply for personal loan by giving such promise over telephone and later in writing. after customer loan approved, they display their true cards by telling the actual higher interest rate (9.5%). the officer has nothing to lose and may achieve his quota for cases submitted & better chances for the customer to accept the loan. they wasted my time & tricked me with such unethical practice. i have informed the manager he agreed and said will call back but never did so. Probably he taught his juniors to do sales such way.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code


    Share this site with others


    Recently Updated Complaints

    Marina Noble, MD, MPH - the true satan, fake MD, fake MPH
    All delusional posts about me (Karine Martirosyan), my...
    schlechte Erfahrung mit Werner Koch Partnerrückführung - bei mir hats auf geklappt
    Ich habe Herrn Koch kontaktiert aufgrund einer Empfehlung...
    6693 - Warrantly Declined
    Our two dinning chairs were broken accidentally so I...
    Costco/Stuart Lee Rebates - Help! I haven't gotten my rebate yet.
    I purchased a Samsung Galaxy 5 in November of 2014 and...
    pfiezer - tetrcycline stained teeth
    i was givin tetracyline at two years old exactly when my...
    Award Notification Commission - Award Notification Center (ANC)
    Received an "Official Declaration of CERTIFIED AWARD...
    oilplacement.com - OIlfield Job Placement THIS COMPANY IS A SCAM!!
    FRAUD OUTRIGHT SCAM!!! oilplacement.com and...
    Considerable gas leakage from Meter No. MP00016923-01,...
    Straight Talk - promised phone extinction after 4 hour phone call
    I was promised on 3/25/2015 that my phone service would be...
    AJMAN & SHARJHA BEWARE OF FRAUD JOB VACANCIES - Al Awaeil Employment and Manppwer Agency
    I just wanna ask if this agency has been reported already?...

    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username