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P C Richard & Son

United States,
New Jersey,
Eagle River

Consumer complaints and reviews about P C Richard & Son

joesmith Send email
 
Jun 3, 2015

five year warranty period

My washing machine started leaking two years into its five year warranty period. During the first appointment, the technician said that he would need to order a replacement pump. The pump would be delivered to my residence and I would need to schedule another appointment to have it installed. His estimate for how long this would take was 5 to 7 days. From the technician's company's refusal to give me a tracking number, I'm sure that the order for the pump was not placed for another two weeks. The pump finally arrived 3 weeks later (instead of 5 to 7 days later as originally estimated), and I had to wait one more week to get another technician to come to install it. The second technician was late.

Considering the amount I paid for the 5 year warranty and the wages lost staying home waiting for the technicians, it would have cost less and been much faster to buy a new washing machine. At least after one month, they finally managed to fix it.

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