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Peachtree Windows and Doors

United States

Consumer complaints and reviews about Peachtree Windows and Doors

jjsmms Send email
 
Apr 10, 2014

Warranty

I have an issue with defective Peachtree windows and found that their website has been shut down and telephone numbers discontinued. Weathershield Corporation says that they no longer honor the lifetime warranty and I should look into just replacing the glass myself. I would join a class action lawsuit if anyone is interested!
Ardeane Warren Send email
 
Feb 3, 2014

Defective Peachtree Windows

We built our dream hone in 2004-2005 and installed all Peachtree Windows and Doors. They were suppose to be easy to operate and clean, well, they are falling apart, the hardware that holds the window up have broken, each time I clean them something else breaks. I have dole rods holding up two of the windows, I afraid to open or close any of the others because they may do the same thing, they are leaking air between the windows and have increased our heating bill this year, which being retired we cannot afford. Our dream home is now a cold and drafty nightmare with dirty windows. We have two bay windows, the one is leaking and I have spots all over the window. I have tried to get help from Weathershield and they say Peachtree went bankrupt, but I still see them for sale. So much for a lifetime warranty, both these companies should be out of business and be paying to install new windows. and it looks like I not the only one. We need to get together and do something, or other companies will do the same thing.
Tom C Send email
 
Mar 25, 2013

Peachtree Doors and windows

Built my house in 2004. Had 45 Peachtree windows installed (13 casements and the rest double hung or picture windows), as well as 2 patio doors. Experienced water and air penetration almost from the beginning. A customer rep came and caulked the mitre joints on the aluminum clad exteriors. I have had to replace the two Peachtree patio sliding doors that have rotted through my hardwood floors and damaged the sub-flooring. I have sent numerous letters to the parent company, Weather Shield, to no avail. They now tell me that they have decided to not honor their warranty for any window manufactured prior to 2009. This is in violation of the Magnuson/Moss Federal Act that prohibits companies from modifying or deleting warranties. Weather Shield also states that due to the fact that Peachtree doesn't actually make windows anymore (the Peachtree brand still exists but Weather Shield is the manufacturer), they have no assets to pay for warranties. This company, Weather Shield, is a disgusting company to do business with and I recommend that any potential customer or contractor avoid them like the plague..
User699219 Send email
 
Apr 10, 2012

NonStop Warranty Worthless

Windows were purchased in 1992. Had minor issue in first 60 days with fogging of one windows. Contacted Peachtree and they sent representative and replaced glass unit. A few years later I contacted Peachtree about seals on Peachtree Door. Once again, no problems in getting replacement seals shipped. Now, I have a closure gear that has stripped, what should be a $10 part is a $50 nonwarranted part as they now have no record of my purchase, prior repairs and refuse to accept original invoice as proof of purchase. Peachtree was apparently bought out by the Schield Family and has chosen to cut losses by refusing warranty claims. Any other consumers out there with peachtree products that would like to start a class action suit?
User929926 Send email
 
Apr 10, 2012

NonStop Warranty Worthless

Same issues - multiple problems with my windows and Peachtree refuses to honor their warranty. Was there a class action suit?
Send email
 
Feb 29, 2012

Non-stop warranty never got going!

Peachtree's "Non-Stop Warranty" was introduced January 1, 1990. The Non-Stop Warranty is non-transferable. Products purchased between January 1990 and December 1994 required homeowners to register their products to qualify for the Non-Stop Warranty. Peachtree does not provide labor or labor expenses incurred to remove or replace any defective product, or any defective components thereof.

From 1995 product care book.

Your Peachtree products, identified above, are guaranteed for as long as you own them to be free of defects in material or workmanship that might unreasonably affect their performance in normal usage when installed and maintained in accordance with the manufacturer's instructions.

This Non-Stop Limited Warranty extends only to the owners of detached, single-family, owner-occupied homes at the time Peachtree products are installed in such homes located within the USA. This Non-Stop Limited Warranty is not transferable to subsequent owners.

In order to establish that a claim is covered under the Non- Stop Limited Warranty, proof of purchase must be shown in a reasonable manner. One convenient way to establish on our files that you are the original owner of a Peachtree product is to complete the attached card and mail it to us within 90 days of installation. Failure to send this card will not adversely affect your warranty rights if you can otherwise provide the necessary proof. Moreover, your return of the card will provide us with marketing information that will allow us to better meet your needs in the future.

Peachtree is saying if you do not have a registration number you had only a 2 year warranty. You either had the longest warranty or the shortest warranty on your windows and doors. The 1995 " proof of purchase" doesn't apply to the 1990- 1994 non-stop lifetime warranty.

They only had on non-stop warranty and no other warranty was listed for the 1990-1994 products at that time.
John Killian Send email
 
Feb 29, 2012

Non-stop warranty never got going!

I built my house and specified Peachtree windows and doors because of the warranty. Over the years I ordered and received several sashes under this warranty but now in 2012 I have been informed by Peachtree that the sashes are no longer manufactured and that the balances I need were sold to another company. The company also said that balances were a wear item and not covered anyway and that I could purchase them if needed. I have asked Peachtree to refund the original purchase price as stated in the warranty as an option instead of providing replacement parts. As of 2/28/2012 I have not received anything that I need or an answer as to how they can null and void a lifetime warranty . I do not know if it will help but we all need to notify the federal trade commission or any govt. agency that can help all the homeowners with their defective and shoddy products. John in South Carolina
Krysteen Send email
 
Feb 23, 2012

Defective windows

We purchased and installed peachtree windows in 2004 and doors throughout our home. We know have windows that are water dmaged from bad design. The sill plate on casement windows has no pitch and water is getting into the seam and rotting out the frame underneath.

Customer service is of NO HELP and insists the windows are not defective. DO NOT WASTE YOUR MONEY!
Handyman At Home Send email
 
Feb 23, 2012

Defective windows

although my house is older, it still should not be the case that EVERY SINGLE BALANCE has failed. but that is the case. built in 1988

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