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New Jersey

Consumer complaints and reviews about PSE&G

tj1bull Send email
Oct 18, 2015

pseg shut me. off on. a friday

Pseg shut me off on a Friday my bill of rights says that they can't shut you off on a Friday what would I do?
szarqa Send email
Jul 24, 2014

Shut off

I have now been on hold with PSEG for 40 minutes when I was told the wait time was 10 minutes. My gas was shut off yesterday with no notice until it was shut off! I called PSEG and they stated that my "esteemed restore time" was sometime before midnight-it is now 24 hours later and it has not been reconnected. My payments are up to date. I was told it was shut off because someone called in a gas leak-bogus lie! They could not tell me when or where the call was made and said that they came out to check and shut it off because they are "required by law" LIARS! I have five children that I cannot make a hot meal for because of this while my husband is out of the country on business. I have always made a monthly payment! The Board of Utilities will be hearing about this!
whitman Send email
Mar 16, 2014

Gas & Electric Bill

I am complaining about the BGSS Commodity charge ffom December 2012 to February 2013.In December the charge was .19400.In January 2013,the charge was .49038.In February,the charge was .29406.Why the drastic change?Also,why is the Electric portion of the bill sometimes 1 charge for KWH for distribution and several charges for BGS.Please explain this to me.
Justsmiling723 Send email
Oct 10, 2012

Shut off

I been living in my new apt for three months and not once has pse&g
Sent me a bill. I called them numerous times asking about my bill
And was told, " we apologize for the inconvenience we will mail out
Your bill". Well again a month went by and no bill. Called again same
Response. Today I come home only to find my lights have been cut
Off for non payment! So I called and their response was " unless you
Make a payment we can't turn light back on "! Ok so how much is my bill?
And how much do I need to pay? Well your bill is $900 and you need
To pay $469 but if you pay $ 200 on it we will turn back on and you
May need to get on a payment plan. Ok so I have to pay $200 to get
Turned back on but no bill was ever sent and I'm not guaranteed
This will be back on today? Really?? They are the worst!
Still Disgusted Send email
Mar 6, 2012

online bill pay

This service is horrible. It was better with the old website. You cannot get on line to pay your bill. I have tried repeatedly only to be sent back to the sign in page. It is frustrating and useless. Then if you call to complain, you have to wait on the phone for 10 minutes or more EVERY TIME. DISGUSTED WITJH YOUR SITE> FIND SOMETJHING THAT WORKS BECAUSE THIS DOES NOT. TIRED OF IT. YOU WANT TO BE PAID, MAKE THE SITE WORK. IT SUCKS
Alberto Rodriguez-suarez Send email
Mar 6, 2012

online bill pay

Gas rates for a single person living in a small apartment in South River N.J. compares only to a hold up. !! Some person or group should do something to stop this abuse !!
Alberto Rodriguez-suarez Send email
Mar 6, 2012

online bill pay

Gas rates for a single person living in a small apartment are way to high, considering that I barely use the heating, because I am out from 5 am to 9 pm, and when I do it, I set the meter to the lowest. So. to me, this is like a hold up. Thanks for your kind attention.
Yolanda56 Send email
Feb 28, 2012


First, I was told that my gas bill for January 2012 was due to "storage" of gas during the summer months and that I was being charged the storage fees during the winter months. I've never heard or seen this before.

My second complaint is in regards to my Febraury 2012 bill. I was told that the person reading the meter mistakenly inputted the wrong numbers and I was being charged for the error. I have a remote meter were it is scanned not written. I should not be held accountable for stupid mistakes where I am getting excessively high bills.
JWinNJ Send email
Feb 28, 2012


Was charged 3 times normal amount in January and new bill has adjustments on it but doesn't explain anything at all and has the same reading info as last month? So was I charged for 2-3 months upfront? I called 3 times and am on hold for 15-20 minutes and no one ever picks up: the old "We have large volume", wonder why?
Jennifer55 Send email
Feb 23, 2012


I am completely disgusted and enraged by the lack of knowledge, care, and concern of the customer service reps of PSE&G. My husband and I have been PSE&G customers for 20+ years and we've never ever had our lights shut off and last night we came home to a dark house. This was obviously an oversight. So I called their customer service line and I was put on hold for 2 hours. I went back and forth with them and even after paying my pay and I still have no electricity a day later. Their customer service reps are rude, arrogant, and inconsiderate. For months I've begged to have someone come out and read my meters, for months I've asked for an explanation as to why my bills are constantly on the rise and no one ever wants to assist me. All I keep doing is paying and paying for bills that I don't believe are mine. My husband and I own a small cape and its just the two of us, so I can't see how are gas and electric bills are $400 and rising. I would like to file a class action suit against this company if anyone is interested.
Carguyted Send email
Feb 23, 2012


Same here... the guy told me to give him $50 and he'll mark it shut off and leave it on. So we did... he took the money and left. Now they want to know why it was marked shut off and was not...LOL
Carguyted Send email
Feb 23, 2012


Just an update... after the billed was updated and paid they came to put back on... They threatened with theft of services... I asked them... against who? The employee that talk the money for leaving a spinning meter in? So what was stolen... sounds like an employee and employer issue.. not a customer issue!
Tara Rivera Send email
Feb 23, 2012

unecesary shut off power

On Wednesday, August 26, 2009 I came home after a long hot day of work to no power in my home. Unfortunately, this has not become uncommon in my home. In these hot months I have at least 13 power outages for over 2 hours each. After complaining, I have never been reimbursed either. On the date mentioned above, this was not a typical power outage, PSE&G shut off the power. They stated I did not pay my bill which I had. No I did not give a full payment, because I am on the budget plan and my year ended in August leaving me with a very large bill. I still question this because during the previous months I was on target and then all of a sudden in August of 09, I was $800.00 over my budget plan. I still paid $330.00 and was going to make another payment this week, but they shut my power off for lack of payment. The lady on the phone was extremely rude to me threatening to hang up the phone on me if I did not calm down. Could you imagine thinking that there was a two hour power outage to hear your power was shut off for lack of payment when you know you paid, would anyone be calm? I had to go to the service center, wait 2 hours give them all of my money in the bank account, leaving me without food for the next two weeks and give them money. The service center told me because the payment was received at 3PM my power may not be on to later on at night or the next day. I explained my elderly father was staying with me and has asthma which would definitely be aggravated by the heat. They said they would try but could not promise me anything. I explained I was there at 1PM and can't understand why I had to wait until 3PM and that was causing my power turn on to be delayed, they had no explanation. I also explained the payment I made and they told me that it probably was not processed because I must have had the account number wrong considering after 10 years of having PSE&G they changed account numbers? I was completely confused. I used my phone to get on the internet to look on the bank account and noticed that the payment was never cashed so I was going to call the bank in the morning and straighten everything out. From there I went directly home and waited outside for 6 1/2 hours. I had to have the neighbors take my dad in their air conditioning so he could be comfortable. It wasn’t until I called PSE&G emergency line and reached the only friendly person there who changed my order and had PSE&G there in 5 minutes. The next day I went to the bank to find out what was the issue with the account number to find out that my account was now overdrawn because they now took the payment out and the account number I had on file was never wrong. I am sick and tired of having to deal with this monopoly with no help. Can someone help me? I now still have no food, make too much on paper to qualify for help and have been completely screwed by PSE&G. What do I do?
Carguyted Send email
Feb 23, 2012

unecesary shut off power

WOW... These folks are so bad. They came to shut off my power over a fight on Gas readings and their estimates. The PSE&G guy said to me that I could "buy" him some dinner and he mark it shut off and leave it on. Then I can pay the bill whenever. I gave him $20 and he kept his hand out and when I ran out at $50 he got in his little company (gray) car and drove away.

I tried to report it when we finally squared the account and they couldn't or wouldn't believe it. They came to put it back on and said it was never locked out or removed... some employee integrity

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