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RAK BANK - UAE

United Arab Emirates

Consumer complaints and reviews about RAK BANK - UAE

mari22 Send email
 
Jul 13, 2016

credit card - poor assistance

Dear Sir/Madam,
I am very unhappy with the service. I have requested a restructured payment plan for my credit card. I went to the Collections dept in Ghusais on 8th June. I had to wait 1hr+ before I was attended to. However, once someone saw me I was very happy because I was reassured that everything will be sorted within a week & the guy was very convincing & polite. However, it is now 13th July & nothing has happened. I have been back to collections on 5th July & for what, to be told the same lie.
My 1st visit, I was told my card will be frozen & my payments will be structured over a period of 36 months, I filled/signed all the papers, gave all the necessary requirements, yet nothing has happened.
I have called a few times & was given this ref # SR3054931
You guys are fast at offering the cards, aggressive to get payments if delayed, but when someone comes to try & clear the debt, nobody is there to help. Very disappointed, to say the least.
rajahvengara Send email
 
Apr 18, 2016

Variation in Statement and Actual Purchase Value

Dear sir,




The statement you have generated is 100 % fake and cheating. More over kindly find the attached screen shot of the messages what I am receiving each time when I am making transaction. The difference between the available balance after each transaction ( 10/04/2016 Carrefour - Al Ghurair transaction amount 41.00 aed, Availabbe Balance : 3716.73 AED & 11/04/2016 Air India Limited 31771.00 INR Available Balance : 1963.07 AED) makes clear that the total sum of my purchase with AIR INDIA LIMITED, New Delhi, IND. dated 11-04-2016 is 1753.66 AED. But in the statement , for this transaction you have mentioned 1802.35 as transaction amount. And more over, I would like to refund me the excess amount stated in the statement.

Variation in Statement and Actual Purchase Value

Chungath Send email
 
Mar 26, 2016

Deliberately Cheating

Dear sir,

I have a RAK Bank personal loan with 15% interest rate, hence I thought of switching to other bank where I got for 4% interest rare..

FIRST ATTEMPT

Than during the month of October November I went to Al mall branch to apply for liability letter. I went there the branch representative pulled out some forms filled and told asked me to deposite 100 AED to start the process, I payed and got the letter after 5 to 6 days, and th validity of the letter was only 7 days including off days, so I had only 4 days and could not clear it out.

SECOND ATTEMPT

Than after few days again I went to Al Quoz Mall branch to apply again for liability,,, the same process the branch representative pulled out some forms filled and told me AED 100 Will be deducted from your account to start the process, and told me it will take 5 to 6 working days.. I had enough money I my account, but no detection were made for process, and on the 6th day the bank called me and told me you don't have enough credit in your account hence application is rejected. I had raised an Complant at costumer care, and some body from enquiry department has called and told me it was an error from branch hence kindly apply once again and I she'll expidat the process. And I got the letter on Thursday 10 March issued on Wednesday, so the letter had only 3 days validity, and due to lack in time I could not clear it out...

THIRD ATTEMPT

On 17 March I applied again at RAK dragon mall branch, the same process, branch representative pulled out some forms filled and told me 100 AED will be detected to start the process, And it will take 5 to 6 days to issue the letter... today is March 25 I have not received any information and the amount is still not dedutcted (MAY BE THE BANK IS WAITING FOR MY ACCOUNT TO BE OUT OF CREDIT ) than the bank can tell you don't have enough credit in your account so we cannot issue, but I have enough credit...

How ever I have raised a complaint again today morning.. Before further escalation.....
flower Send email
 
Aug 27, 2015

Rude Behaviour of the Customer Service Agent

Dear Sir/ Madam,

I had visited to the Al -Maktoum Street RAK Bank to open bank account and I was allotted to Mr. Kivindu Prasad. he was very rude us to me. His behavior and the way of talking to customers is really disappointing.

I am working for customer Service organisation as well. but the way he was guiding and responding me I felt that the people in RAK bank have not been trained.

it would be appreciated if the professional person approach customer. if the work is not done not or information is not extended properly an issue but be little kind.


Thank You
Acer Send email
 
Mar 25, 2015

Unsatisfied Service

I opened a Rak Bank account on line, all was going well and I was sent that my account is ready and waiting for me in Dubai at one off the branches. I am a foreigner and spoke to the bank before opening it and they said there is no problem to open an account.

I arranged then all my flights to be changed and also a hotel booking, the whole trip changing cost me about $1500-00 just so I can pick up my account package as they told me to do.

Once I arrived at the bank branch they told me that the bank can't open a account because I am a foreigner, I showed the branch manager all my documents and approval from the bank and what they sent me. He then contacted the main branch and the main branch had me on there system already, then the branch manager turned around saying that this is a new process and that I need more documentation.

I told him that the account is already open but still he insisted that I need extra documentation. I then gave him the documentation that he was asking for. He then told me he will sent it into the main branch and this will take about a week to be approved.

I was still amazed because my approval was already there, and I did not have a week to stay in Dubai. The branch manager told me he will give me a call and then all be sorted, this was in February 2015, we are already at the end off March 2015, and still I have NO account.

The bank is a waste off time and money for me and I just want to tell all future clients or people thinking to join RAK BANK, please consider another bank before you believe anything this bank is saying.

POOR...POOR...POOR service and bad management.

Regards

Tobie vd Walt
+9647806999023
p.s. THE BANK CAN CALL ME AND I WILL SAY IT TO THEM AS WELL......
sudevijps@hotmail.com Send email
 
Mar 24, 2015

RUDE CUSTOMER SERVICE STAFF

Dear Sir/ Madam,
I am the wife of one of your customers from Dubai. My husband lost his job in 2013 and he is having a personal loan. He was paying every month without any default. In 2014 Feb he could not pay and in 2014 Mar he got another job but unfortunately they were not paying the salary on time so the payment was delayed. But every month we paid.Your staff went to that office and shouted at the HR and he lost the job again. Somehow he could get another job there also the same thing happened. The salary got delayed and so the bank transfer got delayed and these people went and shout at the office and again he lost the job in Oct. After waiting for almost 5 months he got another job last week but we never stopped paying the installment. This month he requested them to hold and told that he already got another job and from next month onwards they will get monthly transfer regularly. But the collection department didn't want to listen and again today he got a call from the office that the collection department called the office and told that he has a loan and they told that settle it fast. In what way the new company is responsible? What kind of harassment is this? Also the way they talk is horrible. They tell that they will see that the visa is not getting stamped. Do they think that you can recover the money by doing so? We want to pay off the loan. We don't have any intention to run away like that. They should see whether it is genuine or not. If we lose this job then they are not going to get any payment after that. I request you to kindly take proper action in these kind of situations. Even they call the family and threaten them. What is this? They called me and said that they are bringing the police home and arrest him. Whom we have to complain in this situation?
Thanks
Sheela (050-7153776)
savferns24 Send email
 
Dec 23, 2013

PERSONAL LOAN - TOP UP

Dear Sir/Madam

Let me Introduce my self, S. Fernandes from Abu Dhabi, last month in November 2013 an agent Mr. Baskar from RAK Bank - Abu Hail Branch [Loans & Credit cards Dept.] called me with offerring me a a better offer on the top up against my exiisting personal loan. The verification process and the approved amount was disclosed to me on 5th December 2013. I was intemated that the process would take 2-3 working days, since then i have only being getting false dates and no updates from Baskar, then i switched on to Mr. Binu who claimed to be Baskars boss. Then there was a story that my signature mismatched after all approvals for which i even signed with a sample photograph of my bank account opening signature on Mr. Baskar's mobile phone "IS THAT LEGAL"....?

I have never faced this kind of problems before and with great regret I have to says that RAK Bank you should not have CSA’s who lie to the client. I have asked Mr. Baskar to send me a copy of my application form signed by me which I have a right to have and still not received. Every step of these issues were sent by e-mail to Mr. Larry Behl - Relationship Manager and i still have no call back from him not even a reply. Mr. Binu just says it will happen tomorrrow morning, then evening ...full of lies, i have been speaking to 10 different customer agents on 2130000...and i just get ...complains registered but no response from the Abu Hail Branch.

Ref No. given by Cust Service :9550189
Mr. Baskar - Mobile 052 7319870
Mr. Binu - Mobile 056 1175299

Well all the above just effects the reputation of your bank, if someone has any concerns will call back and handle this issue.

S.Fernandes 050 8128990
Dhananjay S Kamble Send email
 
Feb 23, 2012

Credit Cartd & Unprofessional Staff

Dear Sir/Madam

Let me Introduce my self, D S Kamble From Dubai, 4 Months Bank our company has opened a salary transfer bank account with RAK BANK UAE, While opening the account, i have been assured by the bank people that i will be getting a Credit Card, according to my eligibility, till now they (RAK BANK) has given me NO assurity, the CUSTOMER CARE Peoples are the WORST People of RAK BANK, they take their customer for granted, one of the customer care person told me even if i complain to their seniors it wont be any use, this is the way they talk, I SUGGEST OTHERS NOT TO OPEN ANY ACCCOUNT WITH RAK BANK THE WORST BANK IN UAE, VERY DISAPPOINTING & BAD EXPERIENCE WITH RAK BANK

I NEED A PROPER EXPLANATION FROM THE MANAGER ON THIS REGARD

KAMBLE
05072203
Nej Send email
 
Feb 23, 2012

Credit Cartd & Unprofessional Staff

my husband used to work in Dubai but in 2009 he asked for a 1 month vacation from the company because he needed to be by my side when I undergo surgery of the thyroid. He had a credit card debt at Rak Bank for less than 4000 dirhams. According to him, before he left Dubai, he went to the collecting agent to pay his dues, unfortunately they were closed because the said establishment was affected by the recession. On the other hand, he was not able to return to Dubai because the company where my husband worked was also affected by the recession. A local collecting angency is harrasing us to pay the dues 10x bigger .Unfortunately we dont have the power to pay now. can they send my husband to jail for not paying? thanks

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