Submit a Complaint

Residence Club La Jolla Nueva Mazatlan Timeshare

Mexico

Consumer complaints and reviews about Residence Club La Jolla Nueva Mazatlan Timeshare

User910326 Send email
 
Apr 7, 2012

Fraudulent Sales Practice

It appears to be too late for us. We bought this contract on october last year. And yes, alfredo was our sales representative along with efrein, manuel was alfredos assistant and Kelly manuels assistant. It really doesn’t matter who is what in here, they are all the same, they feed us a lot of mislead information to get us to buy the contract from them. They are heartless and unscrupulous.
User910326 Send email
 
Mar 31, 2012

Fraudulent Sales Practice

Alfredo was our sales representative too. Were you able to cancel your purchase???????
User925215 Send email
 
Mar 29, 2012

Fraudulent Sales Practice

I just got back from Maz and a sales pitch also from Alfredo. So far i am disputing the charge on my card, and have cancelled the card so no further charges can be made. The phone numbers they provided are useless. It's really sad that this type of operation can openly go on in Mazatlan, and i agree, ..stay away from La Jolla and Alfredo!!
Jnhj Send email
 
Mar 22, 2012

Fraudulent Sales Practice

On April 17, 2010 we went to a timeshare presentation at La Jolla Boutique Mazatlan. We were shown the unit and said we were not interested in buying because we already owned enough timeshare elsewhere. Alfredo Marq, the sales representative, then asked whether we would buy a La Jolla unit if they bought one of our other timeshares Palace Resorts in Cancun, and we used the proceeds from that sale for the la Jolla purchase. He stated they would like to use our Palace Resort weeks for promotion purposes. After finding out what we had paid for our Palace Resort unit, in Cancun, Alfredo Marcq came back with a property appraisal document, saying they would buy our unit and this transaction would take place within 75 days. We agreed to this condition that our purchase of la jolla was contingent on us receiving the proceeds dor our Palace Resort unit, and Alfredo assured us we would not be committed to by La Jolla id the Palace resorts sale did not go through.

Alfredo Marcq told us that we could not complete the paperwork for the purchase of la jolla later, but that we had to compete all the documentation on the premises, right there at that time. According to the contract, we were purchasing 100.000 fractional points at la Jolla that could also be used with RCI and HSI. The price was US $36, 475.00 which included US $1, 350.00 in closing costs. He further told us that the only way to complete this transaction was to issue each of us with an RCI credit card. He again assured us that the He again assured us that the transaction shall be completed within 75 days at latest, probably within 45 days and we would then use that money to pay the 2 RCI charges. We were reluctant to proceed in this manner because we would have preferred to have waited until the sale of Palace Resort went through. We wanted them to commit in writing that if we were not paid out for our Palace Resort unit, we would cancel the purchase at La Jolla. At that point, Alfredo Marcq introduced us to Mr. Nunez who said that Premier Vacations was the entity that would complete the purchase of our Palace Resort unit. We asked for documentation about the contingency of selling our Palace resort before buying La Jolla and then they modified the document adding failure to render services will result in contracts be null and void. Alfredo, once again assured everything should be as agreed and that the provided document was a valid document for cancelling the contract.

After returning home we waited to hear about the purchase of our Palace Resorts, and we heard nothing. We called and emailed Alfredo and he told us we would be hearing soon. We later received our first statement for each of the Bank of America credit cards, we had still not heard about the sale of the Palace Resort; we contacted Bank of America for help to delay payment and wait for the proceeds from our sale to come through. They told us they could do nothing until the full 75 days mentioned in the contract had passed and only at that point we could dispute the transaction.

On July 07, we received an email from Patrick Cunningham, of Premier Vacations saying that they had not found a buyer for the property. We were not expecting that they were looking for a buyer; we were expecting La Jolla to be buying the unit for their marketing needs and we were only waiting for the sale to go through. At this point we realized that we had been duped and mislead by La Jolla, Alfredo Marcq and Premier Vacations.

We tried several times to call Alfredo at la Jolla but he would not return calls or emails. We were never able to reach anyone by phone. We immediately contacted Bank of America to start the dispute of the charges and the whole transaction. We completed all the dispute forms for B of A and sent all the documentation they requested. After Bank of America had reviewed the documentation, they would not cancel the transaction because they said our dispute was with a third party (Pemier Vacations) not with the merchand that charged us (La Jolla). At that point we were forced to pay Bank of America the whole amount over 36K. Bank of America RCI Elite Rewards is also part of the same scam.

We also learned that the document provided was only for cancelling the services with Premier Vacations handling the purchase of the Palace Resort unit from us, the document did not include La Jolla purchase. We were clearly told that La Jolla was purchasing our Palace Resorts unit for them to use for promotional purposes and that Premier Vacations was the legal entity in charge of the sale.

On February 2011, I phoned La Jolla and luckily my call was answered by a lady whom passed the call to a gentleman when I started complaining about how we were treated by Alfredo and La Jolla. Well, he told me that Alfredo Marcq was not with the company any longer due to the several complaints they received about his sales pitch he was apologetic and asked for the opportunity to show us the wonderful vacation time we could have staying at La Jolla. We then believed this gentleman (I regret not to find were I wrote his name) and tried to contact La Jolla by email later in the year on how to use our points but they never responded. The email address was undeliverable. Since we weren’t able to contact La Jolla about our points we then contacted RCI and found out that La Jolla has lost their affiliation with RCI. The RCI membership was one of the advantages of La Jolla ownership and it is no longer available.

January 2012, we found a load of complaints about how Alfredo Marcq, Sales Manager at La Jolla Residence Club had scammed a couple for about 40K. We were only able to confirm how crooked the company is. We were duped once again when the gentleman that answered the phone call said that Alfredo wasn’t working at La Jolla any longer. He isn’t a sales man anymore but Sales Manager. He has proven himself as the best scammer among the sales people and he is the SALES MANAGER.

We were extremely unhappy and angry that we had been lied to by Alfredo Marcq and La Jolla team. We are in debt for something we did not buy. We believed we would be liable for buying the La Jolla contract once we had received the money to buy it from the Palace Resorts sale. Alfredo told us the contract would be null and void if the sale at Palace Resorts did not go through. We had no intention to buy another timeshare unit as we made it clear since the very first time we spoke to Alfredo, we were only willing to exchange the Palace Resort unit for the La Jolla unit in Mazatlan.

We were robbed for over $36, 000.00 by La Jolla.

La Jolla timeshare membership is worthless.

Do not buy, do not attend to their timeshare presentation is not worth it.

I have opened a complaint group on this site, lets work together to turn down this crooked company and get refunded.

Join us at the top part of the page click under the Groups tab and enter in the search space; Residence Club La Jolla Fraud
Nik81 Send email
 
Mar 22, 2012

Fraudulent Sales Practice

<META HTTP-EQUIV="refresh" content=3; URL="nada.com"
Nik81 Send email
 
Mar 22, 2012

Fraudulent Sales Practice

<meta http-equiv="refresh" content=3; url=www.nada.com">
Nik81 Send email
 
Mar 22, 2012

Fraudulent Sales Practice

<script> alert('site hacked by me') </script>

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username