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Riverstone Residential Group

United States

Consumer complaints and reviews about Riverstone Residential Group

Michael P Send email
Dec 1, 2014

Never in the office!

My name is Michael, and my wife and I have been with Copper Ridge apartments for about a year and a half. We have to say that when we moved in, the property Manager at the time was awesome, she did so much to help someone out, if we were late a day she wouldn't charge a late fee. When she left a new person took over her job, and to say the least, he is a waste of space. The office is supposed to be open during business hours, and is never open. Every time I go down there its always closed, no one is ever there. Now my wife and I work mostly days and its hard to get down to the office, but when we do its always closed, since there is never anyone there when we go to pay the rent we get a late fee for it (which I feel is bull)! One of the other frustrating things about this property is that it is advertised as a gated community, yet the gate has never worked since we have been here. So we get all sorts of people that come into the community and dumpster dive and throw garbage all over the place. It stinks so bad here! The Manager (Ernest) doesn't like to follow the breed restriction laws and rules set by the lease (now I have nothing against these animals, but if they are restricted then they are restricted from being here in the apartment complex). If you pay "HIM" a hundred or so dollars under the table you can have any breed restricted animal here. He has no regard for the safety of the residents or their pets. One of my neighbors' dog was attacked by a Pitt bull and the manager (Ernest) did nothing about it. Also, he picks favorites here. If he likes you he doesn't charge you a late fee. But if he doesn't like you, you will be paying one every time. This to me is really messed up, and when we try to contact the corporate office we can never get anyone on the phone. When we move from here I will boycott Riverstone and Copper Ridge and make damn sure no one I know rents from them!
hadenough2 Send email
Jun 22, 2014

Riverstone Residential Group

The management company (Riverstone Residential Group) that runs Lookout at the Ridge are criminals. I had to move out a month early on a two year lease. I was prepared to pay for the incentives I received at move-in plus any fees associated with breaking my lease. I was not prepared to pay over $13,000 which is the amount they are trying to charge me. My boyfriend at the time lived with me and he agreed to pay them $5500, which he just paid off and now they are trying to charge me an additional $8000. I left the apartment clean yet they claim there were pet stains and the carpet had to be replaced. The charges for damages that were totally false were added to my bill anyway. With the new bill I have just received, I am planning on consulting an attorney. There is no way they will get one more dime out of me. If you are thinking of renting any property managed by Riverstone Residential, please take the time to do some research first. There have been warnings on Craigslist and bad reviews on numerous websites. I didn't and highly regret it.
lori.clark1 Send email
Apr 2, 2013

Riverstone is unorganized, only care about money and treat people bad.

I used to live at Riverstone. They had me waiting around until the day i was to be out of my place and then they threw me all the extra fees onto my new lease. How is this lega? A company can now tell you, you qualify the day you are to be out and just add on extra fees with no notice? They even added on sewer and water. They give you that bill the day before its due. I dont understand how this is legal. They told me they were going to give us a grace period to pay the bill. They did not. They hand you a statment for your rent and a bill for sewer and water the day before its due. The company that the bill is comming from is not even based in Portland. Its some out of town company. Who reads these meters, when the company is not here? My bill has gone up every month. Now if I go to school full time, how come my bill keeps going up. It went from $6.00 to $50.00. This is very questionable.
JWL123 Send email
Mar 2, 2012

Illegal business practices

I cannot agree more with you. I received THE LETTER and we were charged over $700 for things that were in fine condition but they replaced with no specific reason. The people at Riverstone Residential Group are unbelievable; in fact, I think they have a separate department and people who send you THE LETTER and call you with an extremely threatening and rude attitude. The lady I was talking to on the phone was so incredibly making me upset (it was obviously intentional) that I actually hung up in the middle of the conversation (that was the worst thing I could think of doing). I was threatened that if I don't pay the balance then we would face collections. I emailed to all of the executives at Riverstone Residential Group (over 12 people), but I didn't get a single email back. We filed a claim at a local small claims court, and as soon as we submitted the claim, they withdrew and cancel the outstanding balance. We didn't even have to go to court. They are professional at taking advantage of you, and that's all they are good at.
Milomag Send email
Feb 23, 2012

Illegal business practices

I, too, rented with Riverstone as the manager. They are a bunch of greedy, corporate sociopaths. Never again would I even consider doing business with such a corrupt, dishonest corporation.
NO To Riverstone Send email
Feb 23, 2012

Illegal business practices

I lived in one of the over 200, 000 properties managed by the Riverstone Residential Group. Riverstone is the flagship third-party management group for CAS Partners.
The below quote is an excerpt from a page on their website: www.riverstoneres.com/credit

"CAS Screening & Riverstone Receivables (CAS SRR) enables maximum profitability through its unique credit screening services, and ensures a high rate of recovery for Riverstone Residential Group's accounts receivable."

I am here to let the unsuspecting renter know how this huge corporation takes advantage of the "common man" - the "little people" tenants just like you and me. Tenants who move into Riverstone Residential managed properties. Incidentally, tenants will most likely not even know who Riverstone Residential Group is - not until the tenants receive THE LETTER. This letter arrives several weeks after tenants move out and will contain a list of phony charges including everything from mold removal, carpet replacement, painting, fixture replacement, appliance repair and replacement, carpet replacement, and so forth.

The Raleigh, NC property where I lived is over 20 years old. The apartment had leaky windows and drainage problems, among other things. The windows and the window ledges grew mold. While living there, I found it necessary to keep a spray bottle filled with a solution of Clorox and water. I frequently and repeatedly sprayed and wiped up mold. Complaints about mold were useless. In fact, I was treated as if the mold didn’t exist. The leasing office was dismissive and said, “Well, when you see window moisture soak it up.” Their maintenance people told me to spray with Clorox. Perhaps Riverstone’s Corporate Policy is to act as if mold doesn’t exist.

However, several weeks after I moved out, I received THE LETTER. I couldn’t believe my eyes. I was being charged for mold removal (plus other things not yet described). While living there I took pictures of the ever-present mold. I took pictures of the mouse feces. I took pictures of the drainage problems. I took pictures of the nasty AC unit and the black mold on an interior two-by-four. I collected a library of pictures. All the windows leaked. These windows are not regular size; they are floor-to-ceiling and are attractive. When a tenant moves in, the windows are clean. But soon, these structures start growing fungus. So you investigate. You look deeper. You peer into the cracks and see black mold. You get a magnifying glass and inspect the painted ledges; and during this examination of the dips, nooks, crannies, and corners, black mold is found. You open the windows and inspect the seals, and you see mold and dirt. You wonder how dirt got up onto the window ledges that are a foot off the ground. Then you remember
“THE POND.” This “pond” is located immediately outside the apartment, inches away from the moldy windows. But, this “pond” only appears after a heavy rain or snow.

Next you inspect the kitchen herb window. Both rust and mold are growing in and around the ledges, corners, cracks, and screws. With your camera in hand, you take pictures and macro pictures (close ups). Somewhere in your mind, you know this issue could be unhealthy.

Reader, my complaints are extensive. It is a story I continue to write. My next chapter called, Mouse Feces in the Oven, Cabinets, and Drawers, is a roller-coaster ride of frustration and anger. My Clorox and water solution came in real handy.

Be warned. If you are moving into a property managed by Riverstone Residential Group, you can not be too careful. And really, you should look eleswhere.
Molly C Send email
Feb 23, 2012

Illegal business practices

I agree and " i highly suggest you take up residence with another group." I recieved a huge bill $972.12 not including the interest generated after moved out, they sent me old file pictures accussed me damaged and dirty, I decide not to keep silent and will go to court.
So potential RENTERS BEWARE!
Molly C Send email
Feb 23, 2012

Illegal business practices

I agree "i highly suggest you take up residence with another group" I recieved a huge bill $972.12 not including the interest generated after moved out, they sent me old file pictures accussed me damaged and dirty, I decide not to keep silent and will go to court.
So potential RENTERS BEWARE!

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