I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight
and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
I't´s been a nightmare for me!!! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information
and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

Royal Holiday has ripped me off......I feel they took advantage of me as I was a single female with 2 young kids at the time. I felt pressured into buying the package......even scared as they drove me to my room at the resort and waited for me to come out with my visa......it didn't feel like there was any way of getting out of it. I have contacted the company many times only to be told to "grow up" and threatened with action on their part if I didn't follow through with the contract. I have paid for the package in full.......even told them to keep it all.....I just want to be free from them! I have yet to use it as it is all just a big scam.....a very expensive one!!! Someone please help me get rid of these people once and for all!!!!!!

I visited Punta Cana several years ago and was sucked into listening to Royal holidays sales speech. I am a single woman and had my two young kids with me at the time. They made me feel so pressured to buy.....before I knew it I was being escorted to my room to get my visa card and sign on the dotted line. I felt nervous not too!!!!! I tried to get out of the contract immediately and several times after and was told to "grow up" and that it was a criminal offense to break the contract and that they would come after me. I paid the over $8000 as quick as possible but now every year have to come up with almost $500 yearly for maintenance fees. I have never used my points as I have since found out that I have a terminal illness and do not have the financial means to travel. I asked if I could give it back.....and said I didn't even want a cent of the $8000 back....they could sell it to someone else!!! I got a very firm and threatening NO!!!!!!!! Paying these fees only puts us further and further in debt. I just want out. Please help!!!!

my boyfriend got scammed for an outragious sum of money from Royal Holiday.......... is there anything he can do to somewhat recover some of his losses from this fraudgulent so called company.

For your information, I have received a FINAL NOTICE letter dated 01/10/2014 from Royal Holiday however there is no responsible name attached. The Final Notice letter simply advised me to contact Maria Silva at 1-800-961-1810 ext: 2216. I complied with this request and attempted to contact Maria Silva at 1-800-961-1810 ext:2216 however I was told Maria no longer works for the company. I have written to Royal Holiday in the past and also telephoned on many occasions to express my concerns, however I have never had a response. I would be told verbally that a Manager would follow up and would get back to me shortly but this did not happen.

I have gone on two trips arranged by your company and a summary is as follows:


First Trip
Date: March 2011
Where to: Cancun Mexico Park Royal Cancun

Problems incurred:

1) Prior to leaving on this first trip, I arranged for transportation from the airport to the hotel and from the hotel back to the airport. Unbelievably, this was not carried out by the company as the family was told we were not on the list so we had to provide our own transportation.

2) I requested an ocean front room or room close to the beach or pool. Instead we were given a room at the back of the hotel, the Manager told me there were no more available left and no apologies were made. It was a case of "tough luck".


Problem with room

No toilet water
No running water to shower

I informed the Hotel Manager of these problems and was told repairs would be done. It took a day and a half to correct the problem. One would expect a room to be inspected before allowing guests to enter as it reflects upon their reputation.


Other Problems
My girlfriend and her mother were visiting Mexico and took a 2 hour taxi ride to visit my family and I at the hotel and expressed interest in becoming members of Royal Holiday. When they arrived, they were told they were not allowed to be on the property and had to leave immediately. There was no mention ever made of this when we booked the trip and when we arrived at the hotel.

On the last day of trip we had an evening flight and went to buffet for dinner but were refused dinner without prior warning and told to leave the resort. To make things worse and embarrassing, our bracelets were cut off and we were told our stay was over. How embarrassing and lack of professionalism on behalf of the hotel.

Follow-Up-First Trip
I wrote a hand written letter to Royal Holiday on our return to Canada outlining my disappointments and mentioned cancelling membership. No acknowledgment nor response was ever received from Royal Holiday. I subsequently made several follow up phone calls to speak to a Manager but each time was told no Manager was available at that time and no further action was ever taken by Royal Holiday staff or any Manager although I was told a representative would get back to me.

Second Trip
Date: April 2012
Note: I decided that perhaps it was a bad experience and that a company such as Royal Holiday with such a supposedly good stature would have recorded and kept on file the unacceptable problems that occurred and would take the necessary steps to rectify the situation to ensure a forthcoming good experience on behalf of the customer.
Where to: Bavaro Princess location in Punta Cana Dominican Republic

Problems:

1) Booking the trip in April 2011 expecting Royal Holiday Club to respond within a reasonable time. Imagine it took 9 months for [email protected] to arrange and confirm the trip. Is this a normal experience on the part of Royal Holiday? Keep in mind I continued to correspond with the company on a weekly basis and yet it took nine months to finally confirm my booking. I have kept all email correspondence.

2) I had requested second room. When I arrived at the hotel, I was told that the hotel did not have on hand that request. I therefore asked to speak to Hotel Manager and was told he was not available. I still have on hand all the correspondence to prove my point.

Follow-Up-Second-Trip
I requested to speak to the Hotel Manager Kelvin Jiminez daily and was told every time that he was not available. Finally, I got to express my concerns and disappointments but no solutions were offered, no apologies given for the unbelievable poor service and no corrective action taken. His interest apparently was to upgrade my membership status in order to bring more money into the company. I told him I wanted to cancel my membership.

Subsequent Follow-Ups
a) In October 2013, I spoke to Romon Geovani Arreguin Sanchez and requested cancellation of my membership. Romon indicated he would speak to the Legal Department and get back to me. I never did receive a call back from Romon or any other representative from Royal Holiday concerning my request.

b) In December 2013, I received a call again from Romon advising I had 4 outstanding payment installments on my account and risk of being sent to outside collections agency. He did not refer to the poor service provided on their behalf nor did he ever acknowledge my request that I made to him in October to cancel my membership.
c) To follow up, in December 2013, I sent an email to Royal Holiday requesting again cancellation of the contract due to lack of professionalism on their part. Again, no response was provided on their part.

d) In January 2014, I received an email from Rick Bustos Collections Manager (Red Flag Collection Service) requesting a response or payment immediately. No mention was made of my letters referring to the extremely poor service on behalf of Royal Holiday.

e) In January 2014, I received a call from Norma Cardenase in charge of account requesting payment. Although in the past I have spoken to other representatives and explained the situation in terms of complete disregard of professionalism the information provided was never carried forward to other members of the company, nor any reference made about my numerous cancellation requests. Norma requested a written letter outlining issues and disappointments. How many times does one have to repeat themselves about the same issues?


CONCLUSION

This is a very unfortunate experience. I picked Royal Holiday because I expected excellent service and even suggested your company to others. When there was a problem, I tried to contact you and solve the problems as a caring person would. On the other hand Royal Holiday never acknowledged the very poor service given, never acknowledged my request to cancel my membership and in most cases disregarded the correspondence sent to the company. One has to ask does the company care about their customers or is it all about money?

One has to read the comments and blogs about the company's reputation and lack of professionalism on Google, Trip Advisory and the Better Business Bureau. Since my experience, I find it not surprising the Better Business Bureau gave the company an "F" Rating. I am amazed that Concord Servicing Corporation can continue to call me daily and send me letters and yet when I mention your company I am told I need to contact you directly which I have done in the past with no results.