I BEEN CALLING AND CALLING SINCE I GOT APPROVED FOR LIFELINE ALL I NEED IS FORTHEM TO FIRST TURN MY PHONE NO ONE HELPED TILL YESTERDAY ON JUNE 14TH AND I ALSO NEED THEM TO SEND THE UPDATED INFORMATION OF MY PHONE NUMBER TO CALIFRONIA LIFELINE AND NO ONE AT SAFELINK WILL AND ALL THEY HAVE ARE EXCUSES SO OF COURSES I WILL ENDUP WITH OUT SERVICE AGAIN BECAUSE OF THE SAME THING THEY DIDN'T DO LAST TIME SEND MY INFOMATION TO THEM I OLY HAVE 3 DAYS LEFT SO SAD WHEN I NEED PHONE FOR DOCTORS AND STUFF.

For 6 months straight I had to call them every month to get my minutes. The Customer service is the WORST, every time I had to call it took hours to get anything accomplished. I eventually had to leave and get another lifeline provider. Safelink SUCKS ASS

I have had my Alcatel tracfone for two weeks. After using live help via the computer, my phone was activated and made one call to get the minutes. After I got that one call sent, I am no longer to call anyone. I get the "Emergency Only Call" displayed. I have contacted tech support via live chat. Each time they took me through the reboots and code entry mode solutions. They finally sent me a new sims card and still got the same errors. I contacted them and asked them were can I send my phone back too since it is useless to me and they said to call from a landline for they needed a credit card. I then went to tracfone website and they told me to contact safelink with a number. I went to safelink webpage and cancelled my service. I now have a phone and don't know what to do with it. I have read in the terms that I can't sell it or give it away. I don't want it laying around the house. I want safelink out of my life. I know that I can't call the number they gave me because I called it to activate my phone and had to use live chat over the computer instead. I searched for solutions on line and all I could find out is that the sims is programed to Emergency Calls Only.

I needed to update information on my mother's cell phone account and after finally getting through the many unnecessary prompts I finally got through to someone who could barely speak English and didn't listen to my specific request to have them walk me through the steps required to make changes, this went on for about 10 minutes before I told them I would call back. The second time I called the same headaches with the prompts and sounded like the same individual repeatedly tried to talk over instead of walking me through the steps needed to make changes, even though I advised her I could not find the location on the phone she was insisting on telling me to go through. After 20 minutes I finally had enough and demanded to speak with the supervisor who then proceeded to tell me to call the account hotline or go to the website, when I asked why so much of my time was wasted when that simple explanation could have been made instead, the supervisor proceeded to tell me that time wasn't wasted and it was my fault for not getting the information correct when I could not have explained to them any clearer what I needed. This was not my first run in with this group, but it is my last as I have cancelled their service. I can only imagine how they treat seniors if they were that way with me. PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM SAFELINK, TECH SUPPORT STINKS, OBTAINING MINUTES IS A FEAT IN OF ITSELF AND GETTING THROUGH THE PROMPTS TO SOMEONE IS A MAJOR CHORE AND WHEN YOU DO GET THROUGH THEY ARE NOT HELPFUL AT ALL !!!!

I had my safelink for two or more years before the problems began. I dropped the phone and cracked the screen, plus it had already turn black on April19, 2014. A representative wanted me to troubleshoot the phone, I explained to the rep. I had already did that be I called you. It frustrated me to explain I had a computer background and had already completed that process. Your procedure is condescending to think that the person whom you are talking to is ignorant. My income my be low, not my intelligence. The phone was replaced and I sent back the defective phone. I tried to activate the replacement phone and the new problems began with this phone. My efforts to contact someone over the weekend was futile. On Monday I explain my situation and again I had to explain I completed the troubleshooting procedure. This time the phone couldn't see the SIM card, it keep repeating no SIM card. The rep agree to send me a new card. I received it yesterday 4-8-14 and now the battery will not hold a charge. When the phone didn't see the SIM card, I took the batter out to make sure it was in correctly and it was. I put the battery back in replaced the back and the phone still didn't see the SIM card. I plugged the phone back into the wall and it was down a bar. How could that be I thought to myself, because I had charge the phone for 5.5 hours. Today I called a rep to be removed from the program. My grandchildren have that phone number for emergencies as well as their school, my doctor and the list goes on and on. FREE ISN'T ALWAYS FREE......A VERY IMPORTANT LESSON LEARNED.....