Log inRegister
Submit Complaint

Sam's Club

United States,
Colorado

Consumer complaints and reviews about Sam's Club

sgaare Send email
 
Apr 3, 2014

Poor Customer Service

My husband went to Sam's Club to purchase groceries. While he was there he bought some Gillette Fusion 16 razer blades for $40.00. When he arrived home he noticed the razor blades were nowhere to be found. He went back to the store to see if he left them at the register. The customer service clerk told him there weren't any razor blades and she asked him to wait. Apparently, she went back to security and asked them to check film footage to see if my husband actually took the razor blades and was lying about not having them. She returned and told my husband they saw the clerk put the blades in the cart. That alone would have been enough for my husband, because then he assumed he lost them on the way out somehow. But the clerk continued to tell him they watched film footage showing him in the parking lot and they saw the razor blades were in the cart when my husband reached the car, but they couldn't see if he put them in the car. This was a shock to me and him both. We had no idea that Sam's Club monitored our every move! I understand theft is an issue, but the other day I left a bag of groceries at King Sooper Grocer's and when I showed my receipt King Sooper told me to go get the items as they assumed another customer got my bag. King Sooper never asked me to wait while they checked footage! My husband and I both feel violated and believe Sam's Club views us not as customers, but as thieves. We will be cancelling our membership to Sam's Club.
Jenny D Martinez Send email
 
Mar 17, 2014

Purchase of tires/taking advantage of widower(lady)

Wow, this is an official complaint that will be filed with the Better Business Bureau and Target 7 News. I will begin by stating that first your store managers don't return calls, second, you see one store manager and they say "that's not my department".
On Feb. 2, 2014 I purchased two tires for my 201l KIA Sorento at a total price of $412.69. The tires were place on my "all wheel drive" in the front. On Friday, March 14, I realized I had a screw on my back tire, went to get it repaired at Firestone and I was informed that it was unrepairable, no problem, right? WRONG!!! I told them I needed one tire, they said MAM, let me show on the computer, you have an "all wheel Drive" we can't sell you one tire, ALL TIRES MUST be IDENTICAL OR we can be liable, the transfer case may give out. I said, I don't need four tires, I purchased two new tires for the front at SAMS, they said, YES, that's the problem you now have two different set of tires and you have been placed in a dangerous situation, we suggest you go back to SAMS and request the same two rear tires for the back. I go back explain my situation and your sales man say, Oops, we don't sell that tire anymore and I can't even order it (235/60R18 103 V TOUR). I said, ok, they never offered anything else for me. I requested to see the manager, they called a lady manager told her my story and she says, Oh, I don't take care of that department, you need to talk to Raven and gave me the number *505-471-8825. I said, please have her call me and I left my number. Of course, she never called, I called her back and never reached her. I decide to go to another tire store and see if they had the same matching tires that SAMS sold me, I went to the dealership and to Discount tires and got the same story, you need to purchase four tires, we can't sell you one or two that don't match the front and said the same thing, SAMS should have told you this when they sold you two. Long story short, this is not good business and I know the news would love to hear about this and second no one has attempted to make good on this. Therefore, on Friday, I had to purchase 4 tours totaling $1024.00 and I have two new tires that SAMS sold me sitting in the back of the vehicle awaiting for some type of resolution or in store credit to go back to my SAM credit card.

I have both receipts and the darn tires. What are you going to do to make this right?

I do truly belief because I am a woman and no nothing about cars and a widower I was taking advantage. Staff should not be in the business of selling tires if they are not educated on the liability, count your blessings I wasn't in an accident and/or the transfer case didn't go out, as I was informed by all that could have occurred. You may check all this on your computer for all wheel drive vehicles and purchases of tires...

I will be more than happy to supply you with receipts.

Thank you!
Jenny Martinez,7514 Snow Blossom Rd, Santa Fe, NM 87507
505-470-1981
festag9@yahoo.com Send email
 
Feb 8, 2014

Lobster Tails

This is the second time this has happened to me. I purchased one package of lobster tails in Sam's Club in Rochester NY. (about $32.00) I wanted to fix my husband a special dinner. I baked the lobster tails. One was delicious. The other was just plain mush. Now our dinner was ruined. The other occasion was in Florida. I was having seven people for dinner. As you can guess, I went without! Mush! What the heck is up with this? I maybe can understand once, but twice within 9 months. Any idea what's going on with the lobster? I see the link below has a place for photos. Sorry it already is down the garbage disposal.

Patricia Festa
MMLML Send email
 
Feb 23, 2012

Terrible Customer Service

good morning Thud and Tasha! thanks again for your helpful suggestions! Just wanted to share with you that I just received a call from the customer service representative 3rd party company for Sam's Club and Walmart, apologizing for the "inconvenience of declining my check". They re-checked every infornation again (just in case) regarding myself my bank account, etc...and found NOTHING! wrong... He admitted while on the phone with me that the eletronic check machines are old and need replacing... and that the machine did not read my check correctly...oh well... Good day after all! Good day to you two!
Thud Send email
 
Feb 23, 2012

Terrible Customer Service

But had you abandoned your caveman ways years ago like everyone else and used a debit card, would we be having this conversation?

So you bitched and bitched and finally got someone to call and blow a rainbow up your ass to make you feel better? Great. It's a swell accomplishment. It doesn't change anything. I worked for a company that used Telecheck. The machine either reads your check or it doesn't. There is no "misreading" of checks. That's like saying an ATM misread your card. It's just bullshit they told you to make you feel better.

Good day.
MMLML Send email
 
Feb 23, 2012

Terrible Customer Service

niiiiice...
:)
Mixie Send email
 
Feb 23, 2012

Terrible Customer Service

Your complaint should be about Telecheck, not Sam's Club. There are many reasons why a check would be declined. Google it.
MMLML Send email
 
Feb 23, 2012

Terrible Customer Service

I had a really really upsetting experience at the store Sam’s Club – store # 0629 – on 1850 E. Woodmen Rd. Colorado Springs CO 80902, this Dec 30th 2011. I had a check declined thru TeleCheck. Why? Can’t seem to find out why….. Upsetting to say the least, I called Telecheck ‘3’ (three) times!!! No help thru the phone of course – there is no information to be given….just a check declined!!! No record of anything wrong….account was flagged? What does that mean????? $153.79!!! Yes, all that! one hundred and fifty thee dollars and seventy nine cents!!! I am a member of Sam’s Club! I had plenty $$$$ in the bank! I have paid with electronic checks at Sam’s Club before!!! The store manager on duty was no help at all…… ”there is nothing we can do Mam….” Maybe time to review your payments methods and clients’ privileges…. (?)Accepting credit cards? Debit cards? Let’s make our members life easier to shop? Or they’ll go to the competition…..maybe you lost one client… Why was my check declined? No one can explain to me why?
MMLML Send email
 
Feb 23, 2012

Terrible Customer Service

hahaha funny lady!
no it was NOT!
MMLML Send email
 
Feb 23, 2012

Terrible Customer Service

it was an eletronic check... bank account with $$$$$$ in it... membership card current... bank account in good standings... pay check deposited the day before... called telecheck - no record of rejected transaction... no record of why declined...system is VERY VERY BAD... I got a membership with the competitor today - no hassles, no troubles, they accept all payment forms... good luck to still happy Sam's Club members... I am out of there for good! thanks for your suggestions. I suggest you go tell someone else to learn how to spell... verify the facts before you are rude to somebody... learn to verify your facts.
Thud Send email
 
Feb 23, 2012

Terrible Customer Service

For your own convenience, the store's convenience, and the convenience of the shoppers behind you just use a debit card.
MMLML Send email
 
Feb 23, 2012

Terrible Customer Service

thanks Tasha3 and Thud... so helpful!
Thud Send email
 
Feb 23, 2012

Terrible Customer Service

It actually is helpful. Follow my advice and this will never happen again.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    ACM*Bellaplex.com - Unauthorized charge to MasterCard
    ACM*BELLAPLEX.COM (NJ) charged $1.99 to my Bank of Ireland...
    Sony - Lost mobile
    Sorry i wrongly typed the IMEI number of the phone this...
    Micromax - Lost in Bus at chennai
    I lost my Micromax mobile last year and i found this...
    Real fake documents - Real fake documents
    we: christopherhjeness@yahoo.com :produce,Real FAKE...
    Nokia - LOST MOBILE
    Nokia - LOST MOBILE [New Complaint] Dear Sir, Name:...
    cop@vsnl.net - lost experia miro
    Name: Sagar Lahu Bhoi, Address: Shri Sant Gadge Maharaj...
    SNGPL - Director Sui Gas faisalabad
    Subject: Gas Meter giving wrong reading need to replace...
    ARIES INTERNATIONAL UAE-CANADA - ARIES INTL ARE NOT A CHEATERS
    we were very happy with the fast, efficient, courteous and...
    samsung young - stolen
    name: y kamalakar mobile brand: samsung young...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username