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Sears Kenmore Elite Oasis Washing Machine

United States,
Texas

Consumer complaints and reviews about Sears Kenmore Elite Oasis Washing Machine

KMR44740 Send email
 
May 6, 2016

beeping, moving lights

The lights are in consent motion on the spin options. The time also changes between different times. If a setting chooses to work, it will fill with a small amount of water then makes some noise and then begin to beep, time changing and lights on spin chooses changing even faster. Only way to stop the madness is to unplug it. Then for about 10 sec it continues its craziness. I have had this machine since 2007 and could have brought a new one with all the repairs that I have done on it. Thankfully, I have been able to do most of them I can't image what a repairman would cost! Had a Kenmore for over 18 years so that was the reason for choosing this machine. It is a Oasis Elite Kenmore top loading HE washer. I am going to have to buy a cheap used washer because the trips to the laundry mate are getting expensive and very time consuming! Very very disappointed.
STR Send email
 
Apr 11, 2016

Kenmore Elite Oasis Rust

I am not happy with my Kenmore Elite Oasis washer. Between the extended warranties and the repair I have spent $900. I have had it less than 8 years and had it repaired 3 times. I can tell when it is going out because the washing machine starts getting very loud and has issues with getting enough water in the drum which also throws off the spin cycle. I forgot what the part is called but I have had it replaced twice now. Rust is the latest issue. It started the first year we had it and it rusted around the bleach dispenser but recently I found pieces of rusted metal in the machine. After further inspection it's coming from the inside top. The drum is fine but if you run your hand inside around the top the powder coated and sealed paint comes off in my hand. I had to go around and get all the loose pieces off so it won't come off in the wash. I have done this twice now after finding pieces of rusted paint in the machine. I plan to go to the hardware store and buy some paint and repaint it myself. Sears is worthless about taking any responsibility and just wants to sell me the extended warranty, which I have done but at some point Sears needs to stand behind there product! I am done with this washing machine!!! Never buying a Kenmore again! Next time this thing breaks it's gone!
coppellmom Send email
 
Mar 17, 2016

rust in bleach dispenser

Bought Kenmore Elite washer and dryer from Sears in Lewisville, Tx. Vista Ridge Mall. We also purchased warranty for both.
One year later notice there is a small amount of rust around bleach dispenser under plastic gasket. Showed to repair man who was there for maintenance check up. Got told it would be fine & not spread. Now just yesterday, had a technician out for dryer issue which was resolved quickly. He was here for washer too. My husband spoke to technicians before he arrived about issues for both. Technician said that he sees it all the time not a problem. He also said this same thing when at house. Now Sears won't take care of it. Warranty won't cover rust. This is a defective washer. Should not rust at all. When we Googled Kenmore Elite washer rusting at bleach dispenser, there came hundreds of mad customers with the very same issue. This isn't right!! A washer should not rust anywhere. Properly powder coated & sealed, this should not have happened. Sears or any company should stand behind the product they sell. All we wanted was the part replaced. Some people have fixed it themselves with paint. Some said the washer underneath has begun rusting too. Ridiculous. Called several numbers & got the run around, put on hold & then hung up, etc. Will never set foot in a Sears store again.
djjack Send email
 
Apr 29, 2014

Oasis wash machine malfunction

If I had the money I would have literally tossed the Oasis wash machine we purchased around 2007. Apparently, this was the greatest and latest, so we were told by the salesman. We've had nothing but trouble from the start. Since, we were going through many other personal things at the time, the wash machine was the last thing on my mind. However, to date, it still will not run a light or full load of clothes properly without F1 or other error signals repeatedly. It doesn't wash the clothes well, because it does not draw enough water, and regardless of how without an agitator (the only thing agitating is me) it's supposed to. It's not unusual to have to wash the clothes twice and without fail I have to double rinse every time. The clothes wad up in a ball in the machine--every time, which of course, causes the machine to go off balance.
We paid so much for this machine and it's partner, the Oasis dryer, and have to go through all of this every time, that it makes me, well . . .let's leave it there.
I would not recommend that anyone buy this machine, no matter the contemporary appearance or the sales pitch you may get, you will be wasting your money and wearing dirty clothes, not to mention the aggravations mentioned.
If anyone has any solutions???

djack@inbcf.com
User928791 Send email
 
Apr 8, 2012

F1 error

I Purchased a kenmore oasis washer and 15 months later started getting the F1 error code. I have to push stop/start 6-15 times when I wash my clothes. I contacted sears, and one time they told me that YES, it was covered under a recall. However, when the tech arrived at my house he informed me that at that time, the recall did not cover my washer... This is ridiculous. I have read so many boards out there on this exact issue, and its frustrating. I will never buy another kenmore again.
Charjaxx Send email
 
Feb 23, 2012

F1 error

I have been receiving the very frustrating F1 error code for months now. I spend a lot of money on the washer/dryer set so that I can wash large load of laundry at a time and also lower my water use. What a waste of money and time! I am unable to wash more than two towels at time, other wise I receive the F1 code right when the washer is ready to spin. I called the recall hotline at 800-847-9083 just to be told by John that model# 11027092602, ser # CT4070794 is not covered. Please tell me why other customers with the same model and serial number are receiving free replacement part. I plan on making a few more calls, but if I don't receive a replacement free of charge, then I will have to file complains. Sorry Sears, but no longer a customer if this doesn't get resolved.
Ptrchief Send email
 
Feb 23, 2012

F1 error

#11027032602 Kenmore Elite Residential washer
same complaints. had the f-1 they replace the control. now it is off balance every load no matter the size. no more sears kemore for me.
Sonia Flores Send email
 
Feb 23, 2012

F1 error

I purchased both the Kenmore Elite Oasis washer and dryer set in August 2007. I began having problems with the dryer immediately. I t doesn't dry the clothes even on the heavy duty setting. A repairman came out and said that the vent coil was extremely sensitive and to make sure it wasn't twisted. Two months ago, the washer began displaying an F1 error message and won't wash the clothes. Now it happens several times during each wash cycle. I am very disappointed because I spent nearly $2000.00 on this set. If anyone has any knowledge of a class action lawsuit, please contact me. I discovered that the model # has a recall but when I called to tell them about the problem, they said that my serial # is not included in that recall. Please help.
Travis Fam Send email
 
Feb 23, 2012

F1 error

I too am having the same F1 code problems. I am very disappointed. These were very expensive washer and dryer combo, and now I cannot even get the washer to work. I really hope Sears/Kenmore fixes this issue because they are responsible.

Travis,
tbro7575@sbcglobal.net

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