Log inRegister
Submit Complaint

Selene Finance

United States,
Texas

Consumer complaints and reviews about Selene Finance

phughes925 Send email
 
May 4, 2015

Locked out of my house

My mortgage was sold to Selene Finance from Loancare. Loancare approved a Short Sale and did not notify Selene Finance. The listed realtor contacted Selene Finance and gave them the sales agreement and the listing information. Selene employees calls me on a weekly basis requesting payment and said that they don't know anything about my house being on the market for a short sale.
I need to know who to contact to get this issue resolved. I'm tired of being harassed.
honeybee Send email
 
Apr 8, 2015

Business Attitude

I had a mortgage that was sold to Selene Finance from Bank of America. We have never had a late payment with Bank of America or Selene Finance, including when Selene was waiting to be able to accept payments with the takeover. My complaint with Selene is their attitude. Try calling them. They don't act like my mortgage company. They are a debt collector. Yeah, my mortgage is a debt, but why in the heck are you treating me like I'm a deadbeat creditor? And their website? I can't access my account from work, which tells me the website isn't secure for accessing content. You get the first page, but try to access an account and it forwards you to some other company. Same with my phone (Android) and my iPad. A few months ago for another home we were buying I needed to get a statement from Selene for this mortgage. They didn't have a way to fax me a copy and said they would email. I never got it. I called three times over a couple of weeks. I literally do not like this company and as soon as I can sell the house or get transferred to a new mortgager the better.
Sheryl28518 Send email
 
Mar 21, 2015

Refinancing

My loan was sold to Selene from Bank of America. I was never late on a payment but Selene held my payments for an average of 2 weeks after receipt and charged me a late fee once. I have a manufactured house so it was difficult refinancing, I finally found Home Loan Depot and was able to refinance through them. I have had NO problem since! When I told Home Loan Depot that my prior account was with Selene they knew all about their bad practices. I was helping them get the paperwork together for the refinance but Selene was very hard to deal with. Selene wouldn't return calls to me or Home Loan Depot, I was able to get most of what I needed on their website but as soon as Selene found out I was leaving they closed my access to the account online. It was terrible!
Russell Send email
 
Mar 16, 2015

Paying extra on Principal and not showing on statement

Started paying $500 a month extra toward principal to lower it and the money is not showing up on my statements. Emailed them and they told me to call. Good luck trying to get someone on the phone. The checks have cleared my bank so I know they have received them and cashed them. I had BAC also. How do you get out of this contract with Selene Finance. I want to sell my home and am afraid I will never be able to.
cc_henderson Send email
 
Feb 19, 2015

Communication and Unresolved Issues

My loan was transferred to Selene Finance from Bank of America. I have experienced problems contacting customer service and have had to resort to sending return receipted mail to get responses. This is the worst lender that I have ever been affiliated with and need to know if there is anyone that can assist in getting the loan moved/transferred/sold to another company with better ratings and customer service. Any assistance is appreciated.
DaveReid Send email
 
Jan 31, 2015

Selene Finance

Our mortgage was sold to Selene in August of 2014. We had never missed or been late with a payment. NEVER. When we received the paperwork from Selene, we asked that our payment be drafted bi weekly, with the 13th payment going towards the principal of the loan. We have done this since we purchased our home in 2008, with 2 different lenders. We included a blank check to ensure they had the proper banking information. In November of 2014, I emailed their "customer service" to ask if they were ever going to set us up on the draft plan, and would we receive notification. After getting a letter telling me they had received the email, I got an email telling me I was going to receive a letter. Long story short, we were told that if the full payment was received by December 20,2014, we would be good to go. Due to the holidays, we were unable to get it in by the 20th, but received a new letter stating that if our next payment was received by January 20,2015,it was all good. Last week I got another monthly statement in the mail...showing that our payment was posted on January15..and we were to mail in our next months payment in full. Again I contacted "customer service". Today I received a letter saying that my February payment has to be posted by the 20th, and an email stating that we need to be a full two months ahead before the bi weekly option can be used. Obviously, I am either to stupid to read a letter and comprehend what is written or they are demon spawn who have absolutely no desire to actually provide the service that THEY offered us. As I managed to type this entire paragraph without drooling on the keyboard or bumping my head against my desk, my guess is that don't give a rats ass, and will run us around forever.
TooHot Send email
 
Jan 17, 2015

house under SCRA tenants harassed and moved by threat of force

my wife and I purchased a home in 2007 with Hometown lending.. we all know how that went and my loan went to fannie mae then Freddie mac but serviced thru B.o.A.... my wife joined the US Army in 2010, which entitled us to the Service Members Civil Relief act.... we put paperwork forward for 3 months before we went to JAG and BOA's military team finally aceptedour application.... my wifes last day in the army was Aug 2, 2014.. one of the companies that owned our loan sold it Selene last year while we were transitioning from Oahu back home... we had rented the house out to a family of 2 adults, 4kids.... (they were in the process of getting a loan to purchase the house) they have been there for years with no issues....we fell behind on some of the payments from the lack of avail payment branches on Oahu. BOA has a mortgage center on oahu but they don't accept payments... on 1-15-2014 I was notified by my tenant that a man stopped by the house and told then they were trespassing and that they have been since Dec. I contacted the company and was told they do not send people out to houses to harass or talk to people that it all goes thru due process.... I told them about the SCRA thru BOA and Selene agreed that the account was SCRA active... I asked if they needed anything from me and they said they had very little personal information about us from BOA military team... so we gave them a phone number and told them we had some paperwork for my wifes extension in the service and the original letter stating the original date of june 2015 before any action could be taken on the property, with the extension that means the date is further extended past june and could be as far as 2018 with her Reserve obligation... we plan on going to JAG and seeing what can be done but I am sure were going to need a attorney to litigate this in court..... we have a financial plan to pay back the outstanding balance before the date, but the tenants were harassed into moving with threats of force and eviction from the Selene representative... I believe he grossly misrepresented the nature of the situation by lying and scaring my tenants/buyers out of the home and in turn screwed themselves out a fat payday... Any and all help is greatly appreciated....
Rcampos71 Send email
 
Jan 14, 2015

Selene finance

Selene Finance is the same company as select profoilo we had them this company is a rip off they lie to you they never keep their word I have had so many problems with them I don't even know where to start but this company is a ripoff someone please help us they're taking our homes ..
jennifer3239 Send email
 
Dec 7, 2014

Selene Fraud company

Bank of America sold my accounts to these fools I have never been behind in my house payments these people added two escrow payments to my house note so that my escrow will have a shortage then they claim that they would spread it over a 60 month period to lower my house payment but when I sent in the 759.00 they claim that I was behind in my payment and they claimed they claimed that they would fix it I have called 12 times I get lie after lie after lie after lie but,I am going to sue before they get a chance to foreclose on my home I have a FHA loan and they refused to give me a loan modification where I got them at I have never been late on my house payment I will be contacting a lawyer.
ladydi Send email
 
Dec 3, 2014

CHILD LABOR

MY MORTGAGE IS 26 YEARS IN. I SPENT THE LAST 10 YEARS FIGHTING HELLS FARGO, APPLIED FOR HAMP OVER 14 TIMES. AFTER THEIR CLASS ACTION SUIT I GOT A WOPPING $500.00 BUT THAT IS AN ADMISSION OF WRONG DOIN AT THE VERY LEAST. THEN I RECEIVED NOTICE MY LOAN WOULD BE WITH SPS (SELECT PORFOLIO COMPANY), ACTUALLY WELLS FARGO WAS TRYING TO GET RID OF EVIDENCE, I SERVED RESPA PAPERS ON THEM AND THEY REPLIED OUT OF THE ALLOWED TIME AND WITH 0000000 NO ANSWERS FOR ME. NOW I HAVE BEEN TRANSFERED TO SELENE THEY TOOK US TO COURT, THE WRONG COURT SMALL CLAIMS SO I AM NOT SURE BUT I THINK THEY ARE OUT OF TIME AS WELL AS THE CASE BEING PREJUDGDICED I NOW HAVE RECEIVED WORD THEY HAVE PAID AN EXTRA $ 142.50 TO BRING IT BEFORE THE PROPER COURT. BEFORE ALL THIS MY HUSBAND AND I WERE GOING TO GO BANKRUPT BUT THAT WILL NOT CURE A FLAWED TITLE, ACCORDING TO MY BANKRUPCY ATTORNEY WHO I PAID $1500.00 THEY EVEN TRIED TO CON HIM SAID MY HOUSE WAS GOING TO BE AUCTIONED OFF...MY REPLY TO MY ATTORNEY WHO SHOULD HAVE KNOWN JIM TURNER IS HIS NAME OUT OF OVERLAND PARK, KANSAS IN A JUDICIAL STATE WHICH KANSAS IS IT MUST GO BEFORE A JUDGE.SO SUPPOSEDLY SPS CALLED SO MUCH AS THEY WERE HAVING TROUBLE FORECLOSING THAT I ON LY GOT $200.00 BACK OUT OF THE $1500.00 I PAID. PRESENTLY I AM SEEKING ANOTHER ATTORNEY. KANSAS SUPREME COURT SAID THAT MERS (MORTGAGE ELECTRONIC REGISTRATION SERVICE) BEING BASICALLY A COMPUTER LACKED STANDING TO FORECLOSE. YET UPON APPEAL THEY REVERSED THIS. SO I AM CONFUSED NOW EXCEPT ABOUT GREED THEY ARE THE DEFINITION OF THE WORD!!! MEAN WHILE I LOST MY HUSBAND OF 30 YEARS....I FEEL ROBBED AS ALL THE AFOREMENTIONED MORTGAGE COMPANIES TOOK THERE TOLL ON US. THIS IS A SMALL FAMILY HOME ORGINALLY PAID $46,000.00 THEY NOW SAY I OWE $44,000.00. IT IS NOT AS MUCH ABOUT THE MONEY IT IS ABOUT LACK OF ACCOUNTABILITY, MENTAL CRUELTY, FORGERY AND FRAUD....A MAN OR WOMAN OR BOTH WORK THEIR ENTIRE LIVES TO PAY FOR A HOME AND YET THE INVESTORS , SEVICERS AND COURTS ARE PUTTING MANY ON THE STREETS.DEUTCHE BANK IS OUR INVESTOR AND THEY ARE CURRENTLY UNDER A CEASE AND DIESIST ORDER BY THE UNITED STATES SUPREME COURT BUT THEY ARE BEING ALLOWED TO DEFY THIS DLJ MORTGAGE CAPITAL IS THE PLAINTIFF IN THIS CASE. NEW YORK WILL NOT EVEN HEAR A CASE FROM THESE PEOPLE BUT THEN AGAIN WHO ENJOYS BEING LIED TO AND SCAMMED. THE BUCK STOPS HERE EITHER WE AS A COUNTRY DO SOMETHING OR OUR CHILDREN WILL SUFFER THE SAME FATE. A QUOTE FROM THOMAS JEFFERSON " IF PRIVATE ENTERPRISE IS ALLOWED TO TAKE OVER REAL ESTATE THEN THE VERY LAND OUR FOR FATHERS SHED BLOOD OVER WILL HAVE BEEN FOR NOTHING. IN MY GUT I KNOW THESE PEOPLE WILL BE MADE TO BE ACCOUNTABLE BUT WHO WHAT WHERE OR WILL WE PASS IT DOWN TO OUR CHILDREN. DO CORPORATIONS RULE IT IS LOOKING THAT WAY!!!!!!!!!!! GOOD LUCK TO ALL IN THIS SITUATION MAY THE BANKSTER GANGSTER SUFFER THE FATE THAT THEY ARE SO RICHLY DESERVING OF...TRY TO HAVE A MERRY CHRISTMAS AND PSSST TELL HELLS FARGO IN EL PASO, TEXAS THAT LAUNDERING DRUG MONEY IS NOT A COOL COMPANY IMAGE TO KEEP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GUESS THATS OK WITH THE POWERS AT BE TOO!!
kathygreen Send email
 
Oct 22, 2014

forclosed on our home

Very long story but we have 42.000 dollars in a special escrow account from our house flooding 5 years ago and now want us out and keep the money.
Koolbrz Send email
 
Sep 15, 2014

IMPOSSIBLE TO GET AHOLD OF ANYONE

My mortgage was sold to Selene Finance just a month ago. It is virtually impossible to get ahold of them by phone. I have tried 3 times and do not have time to wait 35+ minutes hoping someone will answer. Went on line and sent an email - 3 times and they are suppose to respond in 24 hrs. Haven't heard a word. Just trying to find out one simple answer. They are not sending a very good repoire with customers who had BAC. Very disappointing.
DavidBer236 Send email
 
Jul 9, 2014

Won't return my clients impound account money

I am a real estate Broker and I'm trying to help my client get his impound money back from Selene Finance. Two days prior to my client refinancing with Wells Fargo, Selene pulled money from my client's impound account to pay the 1st installment property tax that was coming due. My clients new lender "Wells Fargo" required their own impound account to pay the property tax, as it had not been paid yet, so my client opened a new impound account with Wells Fargo and paid the 1st installment through escrow.

When my client called "Selene Finance", they told him that they sent the money to the county that he lives in and the county was holding onto the money to pay the 2nd installment when it came due. Unfortunately nothing is further from the truth. He has been trying to get this resolved since January, with no success. My client has made numerous phone calls, talked with Nina, who told him that she was referring it to their research department, now she won't return his calls.

I did some research and found that Selene Finance never sent a check to the county as they stated. It looks as if we will be seeking legal remedies, as Selene Finance is responsible to refund the overage to my client.
richhoward7 Send email
 
May 19, 2014

selene

Has anyone had there mortgage sold by Selene once it has been current and in good standing for a period of time.
richhoward7 Send email
 
May 19, 2014

Selene

Has anyone had Selene Finance sell there mortgage after it was in good standing for a period of time. Seems like the only way out
Rich_Cosner Send email
 
Apr 27, 2014

Selene Financial LP

Have to agree that Selene is the absolute worst finance to deal with. I too started with Flagstar who sold my loan to Selene when I got 2 months behind in payments due to a temporary set back. As soon as Selene (which is much more a repo firm than a mortgage company) got the loan they demanded 6 months mortgage payments and fees that were owed to Flagstar. Anyway things got pissy stopped paying them and put my mortgage payments in escrow. Since I have over $200000 in equity in the house they didnt want to work out any settlement what so ever. They were just after the house. They went as far as sending a house inspector out who called in 3 bogus code enforcement complaints to keep me from being able to sell the house.

Stay away from Selene
Shirley Send email
 
Apr 26, 2014

Selene Finance

Selene has been a nightmare to deal with since the beginning. I initially had Flagstar Bank and they were fine. They quickly sold the loan off to Selene, however. I have a lot of financial obligations as a single parent and was sometimes slightly late with the payments, but paid before the middle of the month ( you have a 15 day grace period by law). They were calling and sending harrassing letters within a day or two of the payment due date. The first time I was late they charged me a $483 late fee. They also inexplicably increased my private mortgage insurance portion of the payment by $120/mo, which makes my house far too expensive for the size of house I am in. I had a good interest rate of 4.6% but it was the pmi that was killing me.I attempted to work out a different payment due date, get the pmi decreased, etc, but they refused to help in any way. I had to wait on hold for over an hour to get anyone on the phone and then when I did get someone they were robotic, clueless and barely spoke English. With all of my other financial obligations at the time I was forced to declare bankruptcy, and I included the house in the bankruptcy. I borrowed money to take care of the two month deficiency I had gotten myself into, but the payments were still too expensive in the long run. Selene immediately started sending threatening notices saying that they were going to foreclose if I didn't pay a huge sum for late fees and the entire balance immediately. My bankruptcy attorney advised me that since the mortgage was included in the bankruptcy that I was staying in the home out of the goodness of my heart. I can leave the home any time and go to an apartment, etc. I have now decided that it is fruitless to keep paying this schiester company and I plan to get an apartment and walk away from the house. My credit is already damaged from the bankruptcy, but doing this will not change it. They are not able to report it since it was part of the bankruptcy. Unfortunately, they recently did report that I was late and so now my attorney is suing them since this is against the law. Screw them. I'm walking away and renting something. They don't deserve my response. I will continue to ignore their certified letters, etc. This is most likely what their goal was in the beginning. To make the house unaffordable so they can take the house.
Carmen Morris Send email
 
Apr 19, 2014

helping people stay in their homes

Selene put us through a nightmare. Our mortgage was sold multi-numerous times in 5 years. And when Selene got it at first we would send payments and they would send the payments back. After awhile of that, they'd kept the check not applying it to the mortgage and sent it back 5 months later saying we owed 5 months of mortgage and fees. We were done with them at this point. We had a broker working with us hired by them to settle the problem, and he tells us he's never seen a deal this shady and to get out. So he tried doing a short sale for us, then 6 months later we tried to sign the house over to the bank. After 6 more months of no contact, they started sending us foreclosure notices. The broker finally got a hold of them saying we're in negotiations so they couldn't do that. A month went by we started receiving foreclosure letters again. We finally decided to move because at that point we had to look out for kids and there was no telling what these people were going to do next. While we were moving our stuff out, they marked the house abandoned. We got the broker to let us in to get the rest of our stuff, but it had been taken. All of our neighbors said they seen the people post the sign and start emptying our house. After 6 months of being in the new place we received a letter saying they were denying the short sell. 6 months after that we received a letter saying they weren't going to accept us signing the house back over to them. We basically were scammed into a bad initial loan and sold to a company that hijacked our home. I still plan on suing them. But anyone in works with these people beware of what they do. I hope no one has to go through that. From an upset mortgage victim in KC. Carmen Morris. If a lawyer reads this that knows how bad this company is I would love for them to contact me. Mexi16@yahoo.com
amcmillian Send email
 
Apr 13, 2013

Foreclosure

They foreclosed on my house in Dec of 2010. Is there a class action lawsuit against them. They gave me $600 to relocate and I had to turn over the keys.
Free From Selene Finance Send email
 
Feb 23, 2012

Helping people stay in thier homes

Selene Finance, after 7 months of communication as my home was in foreclosure, ADMITTED that they did Not have to comply with the Presidents plan to stay in my home and I asked for a permanent loan modification amount, before I signed it, I was denied that, then I was told I would also have to pay the amount in arrears in addition to whatever amount they decided on for my payment. My home was included in bankruptcy and Selene Finance company told me that I had better take the loan modification. Unfortunately when third parties are involved and loans are sold off, we as the borrower have no control over what company decides to pick up the loan. Please stay away from this company, also, be aware that the representatives who are trying to force you into a forbearance also net 25% of the loan that is recouped.
Free From Selene Finance Send email
 
Feb 23, 2012

Helping people stay in thier homes

My state is Colorado, and I am sorry for everyone in a hardship with Selene Finance. Just remember, God does see all and will deal with them in His time, and thank you Lord for taking me out of this situation! God is good all the time!
Ca Family Dealing With Selene Send email
 
Feb 23, 2012

Helping people stay in thier homes

My husband and I just filed a lawsuit against Selene. We are in California. Anyone else here in California?
Tmoser Send email
 
Feb 23, 2012

Helping people stay in thier homes

We are haveing the same kinda problems with selene.They bougth our loan from litton on Jan 2011 been makin payments and ins that adds up to 756.86 and they have accepted everyone until sept they now declined our payment and sent it back because they wont 920.00 now so i sent 1, 000 its been a month hasent posted to acc yet.They say dont seed anymore money until we here from them.dont know what happened to that money!! So now they wont 1, 400.00 a month this was on wensday we call someone else says that lady made a mistake its 2, 000.00 a month.Wonts to send someone to look at house inside and out So they say now we are 3 months behind.What the hell are peolpe like us subposed to do? Fixing to talk to a laywer any saguesstions on how to handle this!!
Jenisonmichigan2011 Send email
 
Feb 23, 2012

Helping people stay in thier homes

My loan was just transferred to them Oct. 11th. I was approved for a 3 month forebearance and just made the first payment today. WHat happens, if like Won't get my house above says- and after I pay 3 months on time, they reject my refi-- they foreclose right away?
Won't Get My House Send email
 
Feb 23, 2012

Helping people stay in thier homes

I've been in "negotiations" with them for over a year. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. They said no. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. I was offered 10K to move out, known as "cash for keys", I declined it. I've also contacted my states Governor, both Senator's and my districts congressman. They are VERY concerned. I gave them all the details and they are NOT PLEASED!! From conversations with my representatives, there may be an investigation of Selen by my state. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. I encourage EACH of you to do the same. I was also offerred a forebearance program. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. They are sneaky. I also suggest hiring an attorney, mine has helped tremendously. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS!! I am also in the process of taking legal action against them. Good luck to all of you.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Share this site with others

         
          

    Recently Updated Complaints

    PROCESSING OFFICE/DISTRIBUTION CENTER P.O.BOX 2905 KANSAS CITY, KS66110-2905 - Money
    I also got one of those letters in the mail . After doing...
    Keegan - tobacco
    Hi I would like to ask if you could send me a free sample...
    sterling cigarettes - cigarettes/tobacco
    Hi i wanted to know if you could send me free samples of...
    DEPARTMENT OF LABOUR - NO UIF MONEY!!!
    Hi wil net graag weet hoekom moet mens UIF betaal maar...
    NYCHA - Tenant harassment
    This has been going on for quite sometime now. I have been...
    cop@vsnl.net - Lost of my mobile
    Name- Nandkishor Burade Address- ...
    giftwithlove - Review on Giftwithlove.net
    Once Booked online for chocolates and soft toy to my...
    FinChoice - Harassment
    I am being harassed on a daily basis by FinChoice looking...
    get it digital - Slow Shipping
    I am a professional photographer that travels a lot (based...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username