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Sizzling Pubs

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Consumer complaints and reviews about Sizzling Pubs

martinoak Send email
 
Mar 18, 2014

generally overall

i have been a regular at the nugget public house for the past twenty years or more.the past 6 months the place is on a downward spiral.the manager (phil burford) is very rarely behind the bar.and when he is his attitude is downright disgraceful.the bar staff are mostly as bad as he is.the bar area is dirty.the other day i was in there i noticed there was christmas dinner flyers still on the fireplace.mr burford has completly lost the respect of 90%of the regulars.
lp.pash@talktalk.net Send email
 
Mar 14, 2013

clenliness/ uncooked food

my friend and i went to the swan in Newbury for lunch, first of all the glasses were filthy and greasy, my friend asked for a new glass and when she poured in her drink it was obvious that the coke was flat. we sat at our table, the curtains were covered in stains and food/sauces, the skirting boards were supposed to be white but they are doing a good job of looking black. the tables were sticky and you can wright your name on the bottoms of them they are that dusty. my friend sent her food back as she had asked for steak med-well done, but when she cut into it, it ran with blood, my lasagne was cold,
rcarey Send email
 
Jun 14, 2012

Bad service

Living locally my wife and i have used the miles arms in avonmouth on many occasions sometimes for a meal sometimes for just a couple of drinks, this week on two occasions. On the first occasion my drinks order consisted of 1 lager and 1 small wine and lemonade served in a large wine glass with just a small dash of lemonade. The cost £4.70. I returned to the bar a second time and was charged the same. The next day, same drinks and the same price for the first round. The second time i visited the bar ordered the same drinks (different barman, 'pete') and was served a small wine. I informed the barman that i ordered a small wine in a large wine glass with a dash of lemonade. He tutted, tossed his eyes in the air and threw the drink together. He then told me that the price was £5.55 an increase of 85p. The manager (Nigel Elks) came accross and told me that some bar staff charge for the dash of lemonade and some don't. I told the manager of the previous three visits to the bar and the cost each time and he shrugged. My wife and I have many other options regards pubs in the local area i.e the hope and anchor, the salutation, the george inn etc and will not be returning to the 'friendly and welcoming' (as the sizzling website has you believe) miles arms. May i suggest that 'sizzling pubs' place Mr Elks on a customer awareness training course and he train his bar staff to be consistent.
User928511 Send email
 
Apr 7, 2012

Poor service

rose and crown wolverhampton, food was poor fish was served with charcoal black bits, chips were overcooked and burnt, manager was stroppy and gave refund the tomatoe didnt even have the pit cut out, last time i went about a year ago the lemon wedge had fungus growing out of it will never eat at this rose and crown wolverhampton again
Junk Mail Send email
 
Mar 24, 2012

Poor service

hi had a great meal but enter your win a meal gave you my email address and my phone number now all i get is junk mail and silly phone not very happy about have email lot of time and stiil you dont answer me that is so rude will stop give out my email address please
Lilmiss Send email
 
Feb 23, 2012

Poor service

I heard the staff discussing how they are watering down the soft drinks at the bowl, hanham, Bristol. the food was horrible it was very over cooked and cold. The younger staff were rude to myself, my company and to one of the older staff members by completely ignoring her. the steaks were tiny thin dry and black the tomatoes were burnt . I have found trying to find head offices number quite difficult and wonder if this is because they are aware of there poor standards
Peter Davidson Send email
 
Feb 23, 2012

Poor service

myself and my two children have just returned from maxwells in loughborough, we waited fifty minutes befor getting what can only be described as, poor portions, had a steak that was no bigger than 50 mm dia. chicken that made rubber more pleasing. chips that had no taste, we wasted good money and valuable time .according to the adverts you should get value for money, "what a joke"
Dmc205 Send email
 
Feb 23, 2012

Poor service

Very bad attitude from the manager at ther miles arms pub in Avonmouth Bristol, we came down with our children and two nieces for a kids eat for £1 deal on a Wednesday but wouldn't honour it, don't come to this pub if you have children as they don't like them to be here, very poor
Dmc205 Send email
 
Feb 23, 2012

Poor service

Managers name Nigel elks wich he refused to tell us, we had to ask a waitress as he also refused to give us head office number or any contact details at all
G/gee Send email
 
Feb 23, 2012

Poor service

what a disgusting pub the ship in paignton idirty empty pkts of crisps fags ends every were and i mean everywere, very very dirty it used to be a lovely locals pub
Vik Send email
 
Feb 23, 2012

Poor service

Waited ages for food then was brought to the table by a young arrogant waitress who left us for at least 5 mins before bringing our cutlery and condiments over. i had to ask the bar staff for these twice before getting them.

The portions was really stingy too and was barely warm due to the time we had to wait for cutlery. My daughter had a gammon steak. i have seen thicker bacon rashers was really poor value.
BristolSpur Send email
 
Feb 23, 2012

Poor service

Decided to visit a 'Sizzling' Pub after seeing the relentless ads on TV. Went to The Miles Arms in Avonmouth Bristol, immediate impression of the Pub was OK, drink prices were reasonable and beer was topped up by the barman.
The menu seemed extensive and well priced, I had the ale steak pie and my wife the 'sizzling' chicken piri piri.
Not too long later the condiments and napkin wrapped cutlery arrived, prior to the meal some 10 minutes later.
Unfortunately my knife was dirty with dried food remnants attached, when the diners arrived I pointed this out and was soon replaced with a clean one.
My wife didn't state (until she was well into the meal) that not only was the meal not 'sizzliing' - it had been served on a normal plate and had salad with it - instead of the promised fried onions. I can't imagine a salad a sizzling dish! Also the chicken breast was reported as being very dry. All this was advised to the person who came to clear the table (the earlier barman), he apologised and said he would mention it to the kitchen staff. Overall impression? Not like the TV Ads, cheap meals but not as expected. Would we go back? No, because we travelled quite a way to get there - and we have better locally that serves up what you ordered..
I attempted to leave feedback on the Sizzling Pubs website, however you need a unique feedback reference number?!... I assume this should have been handed out to us by our waitress - none was forthcoming. Hence my comments left on this site instead.

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