This inept company should have their administrative system completely overhauled. I have filed 3 complaints with the Consumer Financial Protection Bureau in the past year. SLS is always losing documents that were mailed to them concerning my application for a Loan Modification. They are using antiquated office equipment such as letter size scanners instead lf legal size scanners. They have a "D" rating with the Denver Better Business Bureau, which is the LOWEST rating with the BBB. Their CEO is probably laughing all the way to the bank after cashing the company check.

They should rethink their hiring process and stop hiring people that worked in a car wash. In case you didn't know, due to small profit margins, SLS's business model is not servicing mortgages. Pursuing foreclosures is where the real money is at! Their foreclosure specialist receives a bonus of $50.00 to put people into foreclosure status. I know this for a fact! My single point of contact person that was terminated due to disclosing company recorded information over the phone stated that information to me. The attorney general of Colorado should close this company down once and for all! That's my two cents worth...

I’m current on my payments Sls is not responding to a mortgage fraud has been committed by a disbarred lawyer KURT ANTHONY MILLER is foreclosure my mortgage on June 13 11 am on market street San Jose ca 95110 by the court house Kurt a miller and Jeffrey mentzos are committed mortgage fraud please help me loan number 1012891091 please help me sincerely Gloria Cabral Robles

To whom it may concern: The following letter has to do with addressing the problem of misappropriation of remaining escrow balance that was supposed to be refunded to me after loan payoff. After having my inquiries ignored I have decided to turn the problem over to my U.S Congressman, who I am sure will find this very interesting;


U.S. Congressman Andy Harris, M.D. February, 26, 2019
100 Olde Point Village
Suite 101
Chester, Md 21619

There currently exists within the US banking system a pariah that preys on the account balances of many taxpaying customers and although the recipient of thousands of online and formal complaints, SLS is still allowed to operate, apparently outside the law.
I would like to call attention to their practices and not only recover the remaining escrow account balance of $932.55 that is owed to me after the payoff of my mortgage loan, but also help other account holders who have been made a victim and have suffered the same fate…….in varying degrees of financial losses, some well into the 5 figure range according to accounts posted online.
Known as Computershare Holdings, Inc d/b/a Specialized Loan Servicing, they are supposed to be a center for loan and mortgage servicing for mortgage lenders. What they are in reality is an apparently very well organized ring of account reps fraudulently building the corporate account balance sheets at the expense of it’s customer base; customers by the way, who have had no say in having their mortgages “sold” and transferred to SLS for “servicing”. In this instance there is no such thing as “Caveat Emptor”.

In my instance, my mortgage was paid off on 12/13/18 to Recovco mortgage after the sale of the property on 12/06/2018 that was the subject of the mortgage securing the loan. Then, on 12/14/2018 I received a notice from SLS that my mortgage had been transferred to them for “servicing”. At that time the same letter also stated that my escrow account balance was $931.66. It took awhile to get my mortgage to reflect the paid in full status as It took me until the next month to find out who actually “owned” the loan: Recovco Mortgage who actually originated the loan and to whom the payoff was directed; Sprout Mortgage who apparently is an arm of Recovco Mortgage in some way or another; SLS, (“we don’t own the loan we just service it for the banks.”) In the very end I received yet another letter from SLS announcing that the mortgage now had yet another owner: Greene Street Funding Trust in St. Paul MN. Is it any wonder the US mortgage banking system is such a mess?

Finally, when I got verification that the mortgage now had indeed a zero balance, I waited patiently for the arrival of my escrow refund check. After a few weeks, I started contacting SLS about the refund check. At one time I received from Mr David Akre of Sprout Mortgage a matrix of account activity and balances for my review. That clearly shows an escrow account balance on 12/13/2018 of the same $931.66. Also please note that posted to me on 01/11/2019 was a 1098 tax form from SLS which also clearly shows an escrow account balance (EOY) of $931.66 plus interest in the amount of $.89 for a total of $932.55. I bring this up because the tactics of SLS now is to deny that they ever received the escrow of $931.66 in the first place ….this in spite of having sent to me 3 documents that clearly show they were “servicing” the loan and associated escrow account which had a balance of $931.66.

I have called SLS on DOZENS of occasions and at first when I asked the phone rep whom I was speaking with, they’d give me their first name (only) and their ID # for a last name. I was never given the courtesy of being informed of their last name, their phone extension, or their e-mail address so I could communicate with that ONE person about the account balances. At one time I even managed to get a (supervisors?) name, and ID. (Michael, ID 5030). Sadly this contact has taken to avoiding my calls as I have been left waiting on hold for long periods of time when I call.

So that’s where I am now. SLS maintains they have no escrow funds of mine that they are holding, although I have 3 pieces of proof from them that they indeed do hold $932.55 of mine. When I call I am put on hold and left there, and they just treat me like I don’t exist, I suppose hoping that I’ll just “go away”.
I suppose these tactics should not surprise me as I visit the internet and Google “SLS complaints”. What turns up in these search results are Consumer Affairs, (353 complaints); Better Business Bureau, (406 complaints), and Pissed Consumers, (315 complaints ). These to name just a few listed online. Obviously there is a frightening pattern here that has one common denominator..............S.L.S.
So how is it that they are allowed to operate like this while our federal regulators apparently turn a blind eye to the problem? Judging by the addresses associated with the online complaints this is at the very least a problem that is national in scope, if not ,in fact international , as the parent company for S.L.S. is apparently located in Australia. Regional and local U.S. offices are spread across the U.S.
I am including a list of contacts in the hopes that the resolution to this problem may be as simple as your office picking up the phone and straightening this matter out. If that is not possible, could you please tell me who I should direct this to who would be able to hold the attention of the powers to be at SLS who allow, or possibly even direct their employees to operate outside the law at the expense of others.
Thank you,

Mr. Michael Piasecki III
107 Laura Lane, Galena, Md. 21635
410-726-8487, [email protected]

S.L.S CONTACT INFO:
Specialized Loan Servicing
8742 Lucent Blvd. Suite 300
Highlands Ranch, Co. 80129
800-315-4757

Contacts I’ve spoken with about loan # 1018271709 at SLS

Markel (ID # 21966), customer support?
Letty (ID # 23310)
Dante (no ID # given)
Michael (ID # 5030) Supervisor?
Blair (ID # 26171)
Maddi (ID# 26123)

Also, although not SLS employees the following contacts within Sprout Mortgage and Recovco Mortage
Have in the past 2 months been instrumental in finding the records for this loan and having the “lost”
payoff located and applied to the account. Maybe they have a key contact within SLS who can do the same with the Escrow balance.
They are:[email protected] 516-620-1086,
[email protected] (Vice President) office, 516-393-0252; cell 212-786-2329

SLS so weird and suck, last couple months I had provided my flood insurance and requested them to remove/drop escrow but they still charging to my bill. I had talk with them via phone many time between their insurance and escrow departments but nothing solves, insurance department had updated and use my insurance already but from escrow department said no update and keep charging in my bill. Any lawsuit please add me in. I am so tire with them. My email: [email protected]

Our loan was sold to this bank shortly after closing, and it has been an absolutely awful experience. I received my new escrow analysis for this year, and my payment went up over $200 per month. I immediately called to determine the reason, and I've been given the run around every single time. I've spent nearly 10 hours on the phone with them over the past few months trying to get this sorted out, and I get absolutely no where. First they said the increase was due to insurance, then they said it was due to our property taxes being incorrect. Today they tell me that I should call back in a month to see what my property tax amounts will be even though I've already faxed them a letter from my county assessors office stating my yearly tax amounts. Every time I call I get a different customer service representative that has no record of what is going on with my account, and I have to go over my issues in detail again. I have no confidence that this will be sorted out any time soon, and it's been very frustrating to say the least. I can't help but feel I am being scammed by this bank every single month.

[email protected]

Problem description: March 26, 2018 I received a letter from this law firm stating that they are representing their client Specialized Loan Servicing of an inflated debt that was charged off by the original creditor ($41,847.37). The letter also stated that I have 30 days to dispute the validity of the debt. On April 2, 2018, I mailed a certified debt validation letter to both parties that was received by this law firm on April 5, 2018 @ 11:03am EST.

Shapiro & DeNardo responded stating that they have forwarded my request to the client in which no one addressed my concerns in a timely manner (30 Days) under the Fair Debt Collection Practicing Act (i.e. 15 U.S.C.1692(g) 809 (b) and the Pennsylvania Fair Credit Extension and Uniformity Act (i.e. 73 P.S. 2270.1, et seq). After 30 days (5/5/2018) of no response of a detailed debt validation from Shapiro & DeNardo, LLC I forwarded on May 31, 2018 another certified letter for not responding to my debt validation request and an explanation of proof that the Pennsylvania Statute of Limitations has not expired.

Desired Outcome: 1. Proof that the Pennsylvania Statute of Limitations has not already expired. 2. Request that Specialized Loan Servicing, LLC (client) & Shapiro & DeNardo, LLC (Representing Law Firm) honor my complaint for Debt Validation (April 2, 2018) that they have failed to respond within the 30 day time period allowed under the Fair Debt Collection Practices Act. 3. In addition, I desire that both companies honor and respond to my complaint with the Consumer Financial Protection Bureau & Federal Trade Commission. Purpose of this post is to inform all other consumers to report concerns with Attorney General Office, CFPB, FTC, BBB and beyond...I am not an attorney or legal advisor, just a concerned consumer about companies like this who are allowed to conduct unfair, unjust and deceiving practices with no regard to (FDCPA) federal & state laws that regulate.

Reminder URGENTLY File A Complaint with Attorney's General, CFPB, FTC, BBB, Banking and Securities Commission, & on consumeraffairs.com (read all complaints)...Class Action Law Suit & FBI where are you?

I am being hit with THOUSANDS in fees with no explanation of how they came to these numbers. My payment is now 4 times more that is due. Please...keep my email in any class action suit info.

[email protected]

We have the misfortune of having our mortgage sold to this company the first year we obtained the mortgage. SLS insisted they set up an escrow account for our flood insurance the second year, even though we paid the flood insurance premium, in full, the first year. It has been a nightmare. We paid $695 upfront that was to be used to set up the account and for a cushion. We found out at the end of the year, when the insurance was to be paid, they had not applied the $695 to the escrow account. The account is now short and they want $450 more from us. Not happening! Additionally, they paid the incorrect amount to the flood insurance company. A higher amount! Not my fault. Now they are insisting our monthly mortgage must go up to cover their mistakes! If they had paid appropriately, even without the $695 they applied to the principal instead of the escrow, they STILL would have had enough of OUR money to pay the flood insurance. Sell a kidney to pay your loan instead of going through these rip off con artists.

I would like for someone to either send me the email for the CEO of the company or the HR Director. I do have a complaint that I would like to make and I also will be sending a letter as well. If someone can please contact me that would be great thank you have a great day.

The reason the reason for my email is to see if I can contact either the CEO of the company or HR director. If someone could please contact me at my email or give me a call thank you

I send them my flood ins check since it was made out to sos and us . Since it was a large check I told them to get the 20,000 we owed them and to send us the rest , that was in nov 2017
And I been calling them ever since , I was finally told the payoff was cleared in dec 8 2017. .and I’ve been calling every 2 times a week asking for my remainder.ever since and finally in Jan 28,2018 they tell me the check was mailed which I never received
So now is March and I’m being told that that check was tampered with and it was cashe by another person
So I told them ok well it wasn’t us who cashed the check and I want to know when are we going to get our money to fix our home
And there telling me they don’t know when or if we are getting it.
Which I think it’s stupid cause who ever cashed that check has not nothing to do with us
So can someone give me advice on what I should do
Should I just hire a lawyer
Cause I’m real stressed out I get a lot of headaches and can’t sleep

Since then my loan has been purchased and sold 3 times but I have still been making my payment as I am supposed to. It was not until it was brought to my attention that Specialized Loan Services, LLC had not received any of my previous payments and was threatening to start the Pre-Foreclosure process. I spoke with multiple representatives (Dennis of customer service, Juan from Executive Services) from the company and I was advised that they would open a case to locate the payments that should have been included in my package when they purchased the loan. Apparently SLS had not done so and the Rep. Victor advised me that it was my job to provide proof of payment. I have copy of my bank records showing payment despite the fact this is the servicing companies responsibility. SLS purchased the loan and if upon purchasing my loan I was already 4 payments behind then that should raised a red flag of suspicion. I called a month after I sent a certified package with my bank records and they had not opened an investigation. I called on Dec 28th and they just opened a case to locate my payments and CFPB guidelines state that they have 30 days to resolve these kind of issues. My situation has been lingering for at-least 6 months hence why they will no longer accept my payments. I need to some help so I have searched and found a Lawyer that I think handled a class action lawsuit with them in 2016 Atty Lorenzo 202.973.0900 I am going to contact and see what can be done.

I was also denied my modification indicating that my insufficient payment monthly reduction. I have been dealing with these ppl for over 6 months. At the time, I owed 4200.00 that I was able to pay. I was battling some sick challenges at the time. SLS told me that they could not accept my payment. NOW its. 9800.00 and I don't have the money to pay. Why couldn't they except the money before.
I would like to be added to the class action suit.

Sincerely,

Greta Perrier

On my October 2017 bill from SLS $100 was added to my statement stating total new fees charged. Called SLS customer service since October asking them to explain and send me documentation on why they added $100 in that section of my bill it is January 25 , 2018 and I still have no documentation or a complete anwsert o do not have an escrow account and never have my loan #1011901623

On my October bill SLS added a $100 in total new fees charged. As of January 25, 2018 not one customer service employee been able to show or provide documents for this fee. Provide me documentation on why you want me to SLS $100 please. Loan #1011901623

Our loan was recently transferred to sls from ditech we were inpricess of refinancing loan with another lender when they decided to do the transfer. Sls is now reporting late payments and or no payments for past 3 months even though I have proof of all payments however since they will not correct their info now my refi will not close due to them reporting 30-60-90 days past due. They keep requesting additional documents and assuring they will resolve and correct information in 7-10 days but yet when that time passes they say they need additional information they have also started adding unknown fees and when I say unknown I literally mean unknown they have no explanation what they are for or why and keep saying they are late fees even though they are different amounts, different dates applies and different codes. To top it off they are now claiming account has been discharged in Bankruptcy so they state they cannot report anything on it anyway good or bad!! We will absolutely join any class action suit against them.

If anyone is planning on a class action lawsuit please include me in this. Wells Fargo sold my loan to SLS back in Nov 2017 and I've made both my Nov and Dec payments on time but they show instill owe for both AND they want to double my loan payments to $1100 a month.

The mortgage of my home was with Bank of America (BOA), and is now in foreclosure. BOA sold the loan to SLS in April 2017. In mid October 2017, my husband emailed SLS requesting to resolve our problem about the mortgage to avoid the foreclosure. In a week, SLS sent a letter stating that 'MARY', a customer service rep was assigned to help our case. I called them on October 27, and of course could not talk to Mary but to another rep. She told me that my application for mortgage modification was denied on October 26. I was shocked and furious as we never submitted application and documents.

About a week later, I received the letter from SLS stating the denial of my mortgage modification application because 'There is an insufficient monthly payment reduction'. I then called them again and was told that the denial decision was by the investor of my loan. I asked about who the investor was and I was told to give them a formal written request.

I am very disappointed about their service. It seems they sold my loan to an investor. How can they do that? And on what grounds they denied my application without looking at my documents? I did send them an email requesting the info on the investor and I don't expect to hear from them. I just wonder if I want to have a short sale, it will also be denied because of the investor's decision.

SLS bought my mortgage from ASC, which I had a perfect record with in Dec of 15. In Aug of 17, they were showing me a payment past due. I have emailed, faxed, and mailed them my bank statements showing payment history from when they took over. Each time I'm on the phone with them, it's always a different month of a missed payment. I asked them to send me the payment history so I could go over it with them on the phone, and it has been 2 months since, and I still haven't received it. I spoke with them yesterday, and they are "sending it again". They wanted me to pay the past due payment, and I informed them I'm not sending them a dime extra, I would never see it again. I wish there was a way to shut down this scam of a company!

One year fighting with SLS. I want to foreclose and can't do that. Reaching the call center or sending emails is impossible. I haven't lived in the house for over a year.

What gets this company moving?

Very happy to find this site-- Just found out my loan was sold from SLS from Ditech, who I had done a loan mod with a bit more than a year ago . Ditech assured me payments would remain the same ( 252.54) w same interest rate. Upon receiving my first statement from SLS ( which will be due in 2 days )- there was an additional charge of "Past due amounts" for $357.50 plus my regular amount of $ 252.00 for a total of over $ 632.plus! Quite a shock to be sure I called SLS I was on hold with only recording playing over & over with SLS- finally had to give up but was able to locate an alternate 800 number which was answered promptly and courteously I must say.

After a short hold while the rep accessed my records- he told me that that charges were a " carry over from Ditech" and had nothing to do with SLS- and suggested I call Ditech, which I did- the Ditech rep told me she had no record of any past due amounts of 357.and that my account was sold without accruing any further charges . I was never late on any of my payments with them and have proof of this
The SLS rep had told me to pay the regular $ 252.54 on time When I questioned what would happen if I did not pay the additional $ 357.50 on my bill he said it " would remain on the record" = whatever that meant I don't know

While this issue appears to be resolved at present - , after reading the many negative reports on SLS here I thought I had better do some damage control- hopefully before things get out of hand - if possible .Thru the many comments on this board & others it seems they are a very unscrupulous company that is tacking on charges and perhaps driving people into foreclosure-!

I would love nothing more than to pay off this very tiny mortgage & get away from this company before more problems ensue but am not in any position to do so right now. I would hope that some type of class action suit would be in the work but did not see anything currently except in Texas Any thoughts , progress etc appreciated!

I have been trying to rectify my account with SLS which bought my 2nd mortgage in February 2015. It has now been over 2 1/2 years and I am still fighting to get credit for a payment made in January 2015. Every letter I receive from them has a different reason or explanation. When I finally called today for a reason which will be addresses shortly, I got no response and was told to write again. As to the reason I broke down and called where I normally want everything in writing, is that I found a folder piece of paper on my front porch this morning, which indicated that SLS had sent a inspector who noted that the house was vacant. This was obviously a blatant lie and noticeably so. I have live plants, furniture, etc. on the porch. When I called I was told that if the inspector knocked on the door and no one answered - the house would be considered vacant. What kind of response is that. Come during the day when people are working. Plus just leave a piece of paper lying around. I immediately faxed them a letter and called and threatened legal action if any further action taken. I would be thrilled if there was any kind of class action lawsuit going on.

SLS who we had forced on us as an agency after our mortgage was sold, used over 1800.00 of our escrow money and paid my neighbors property taxes and not our taxes due to their mistake in using an incorrect parcel number. This happened almost 6 months ago. Despite 20 plus hours of contact time with customer service and tax services they still have not returned our money. Repeatedly have received dishonest communications as to when we would receive money back. Still waiting. Have filed BBB complaint and will be looking for a method to file a criminal complaint in Colorado..... where they are located.

In the 18 years I have owned my home I have never been late on mortgage payment. My principal and interest payment is $570.00 a month I send an auto payment from my bank for $650.00 each month. I am on senior deferral for my property taxes and the county paid my taxes to SLS. I pay my property insurance monthly to my insurance company and they have paid SLS in full. I have spoken with executive services at SLS at least a dozen times. They say it was resolved. Why have they returned my September payment? They have no idea what they are doing.

1500 of my escrow money has disappeared and they are now telling me I have a negative balance on my escrow and have jacked my house payment up. It took 4 phone calls to find out where the money went. They paid my money to another insurance company despite the fact that I have a policy that is paid in full. They have refused to refund my money. I want in on any class action they are taking against SLS. Worst mortgage company I have ever worked with.