Log inRegister
Submit Complaint

Sonic Drive-In

United States

Consumer complaints and reviews about Sonic Drive-In

Patrick210 Send email
Aug 15, 2015

General manager stealing

Ibwas a assistant manager for 2 years and have worked for four stores.. I have seen many bad mangers in my time.. I really love the company bit when i work for store 3659 I found that the stores gm had her mother working there. I know that is not allowed and after a few months I found out that the gm was stealing from the deposits and carhops... Useing drugs with employees and when I went to the area manager I was let go later to find out that the gm had employees that she had been friends with write statements on me and I was let go and treated like a criminal I just don't understand why the area manager didn't care about the store he took her word even when a few other mangers tried to tell him
Dhardy12001 Send email
Jun 27, 2015

Nasty booger in my food bag

On Saturday, June 20, 2015 my family was staying at the La Quinta on Gateway Blvd. We were right across the street and chose to grab a little snack from Sonics before going to bed. A kids 2 pc chicken strips, apples and a watermelon slush was ordered along with the 5 piece cinnasticks. Upon taking the cinnasticks out of the bag, I dumped the napkins and mints onto the bed in which there was a brownish-green piece of something. I thought it to be part of the crust of the cinnasticks; however, upon picking it up it was wet. I thought it to be a booger and 3 other people did also that saw it. I was so disgusted all I could do was walk back over and speak with the manager. He acted as if he was unsure what it was. By the time he seen it in the napkin, it was dried. He did refund me my money back; however, I'm will never eat at a Sonics again and I'm telling all my friends and family about this incident.
DHB Send email
Feb 23, 2012

Reply to ALL Sonic Complaints

For all those who file complaints against Sonic Drive-In locations-

1. All Sonic locations are NOT OWNED by the corporation.
In fact, few locations actually are. Most are franchised locations which are independent of the company with the exception of branding, recipes, and marketing. That being said, each drive-in is going to differ based upon the ownership and the General Manger in place.

2. All locations ARE NOT the same.
There are quite a few locations which are run exclusively "by the book" if you will. These particular locations have excellent service and great food. One thing that definitely helps with customer service is to know EXACTLY what you want BEFORE you even consider pressing that pretty red button.

3. You can complain against any one location by calling a simple and easy-to-remember phone number.
The call is free and your next order will most likely be free (to an extent) as well. That number is simple:


This is the number for the customer service hotline which is offered through the Coca-Cola corporation. These are the same people that will take your complaints from Wendy's, McDonald's, or any other location serving Coca-Cola products.

A few little-known facts about the chain:
-Sonic does not offer, nor do they endorse, warming lamps of any kind. Fries and tater-tots are to by kept for no longer than 5 minutes under a thermal glass lamp that looks exactly like a thermal glass cook top or stove. It is VERY hot and keeps those tots extra crispy for your enjoyment.
-Our burgers and all other items are kept for no longer than 30 minutes. Don't get upset! If you like Wendy's then you should know that they have been using this technology for years before us. It is called "infrared heating equipment". This equipment functions like some modern-day microwaves. There is a sensor located in this state of the art machine that measures the moisture inside a particular pan. When the product is no longer up to standard, it is discarded.
-Most locations follow the "If you wouldn't eat it, don't send it out" policy. We DO NOT ever serve anything off of the floor. All of our items are preserved at safe temperatures which prohibit the growth of bacteria and food-born illnesses.
-All locations must follow a strict SONIC-SAFE policy that is endorsed and enforced by an independent organization known as "NSF" (National Safety Foundation). Each location in every state undergoes two rigorous audits each year where an inspector investigates all parts of the store and normal daily operations. The inspections are random and the store does not know when the inspector will arrive.

Most locations strive for great customer service and realize that the guests are who pay the employee wages. If you feel that you have been treated unfairly or that the location just isn't up to par, please call 1-800-OK-SONIC and report the establishment directly to the big dogs. I assure you that every complaint is heard by numerous persons. The complaint process will go like this:

1. Call and speak to the representative.
2. Possibly receive coupons.
3. Rep. files a categorized complaint which is sent first to the corporate office, second to the store owner, and last to the store manager.
4. Depending on the severity of the complaint, the owner will inspect the location. If the situation is bad enough, Sonic Corporate sends out either a regional representative or regional vice-president to handle the situation. If the location is too bad out of shape, Sonic does what is called a Full Operational Assessment where they come in with a full team of certified trainers. Each and every employee and manager is observed for ONE full week. During a second week, they are all retrained. A follow-up assessment decides whether to revoke the locations operating agreement with Sonic or leave the location open.

Hope that all helps.

-A friendly Sonic supervisor
DHB Send email
Feb 23, 2012

Reply to ALL Sonic Complaints

Thanks to thevillian. I can remember the days that Sonic was booming. Unfortunately, many of our lesser locations have turned the general aura south very quickly for the good ones. I operate the store with the highest sales volume in the state of Mississippi at over $2.5M per year. I never have issues like this from my staff, management, or customers. I wish I knew what happened to those days where Sonic employees strived for achievement and customer service was #1. We still hold those values here in my neck of the woods. Apparently, some of these store operators should be coming to see us so they'll know how a location should be properly run!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code


    Share this site with others


    Recently Updated Complaints

    Allegiant Air - Allegiant
    I booked a flight then had to cancel it. They only...
    GRC*PROACTIV SOLUTION - GRC Proactiv Solution Unauthorized Charges
    I cannot believe this fraud that is happening with...
    pinewood international school panchgani - regarding kunal parihar case
    hello sonal, i am vishal pls send me ur contact no or...
    TEAMLAVA - Me getting kicked out
    I played fashion story and my I'd is s126829 and...
    I filed my taxes with a women in Schaumburg il, The women...
    Thank you so much Dr.JATTO for restoring back my Broken...
    SAFEGUARD PROPERTIES - Illegal entry
    Illegal entry/damage to doors and locks.
    Teavana - Defective Tea Tumbler
    My daughter works at Starbucks as a Barista/Shift Manager...
    NYCHA - Noise
    For over several years now, my neighbors who live above me...

    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username