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STA Travel

United Kingdom

Consumer complaints and reviews about STA Travel

L_Anders Send email
Feb 23, 2012

Terrible Service And Poor Support When Stranded Abroad

Straywasp - STA Travel UK seemigly only employ incompetent retards, as I have encountered. I will no longer use them or the Australian company either. Unfortunately as there are no consumer groups to help in this case you have to shop elsewhere. An Airline and Travel Agent Ombudsman really needs to be available as all carriers and Agents operately differently and are never held accountable, it seems the customer comes last although we are the main money maker. If the Company made a mistake, and admits to this, they should be held 100% accountable and refund accordingly. If you were sold a faulty item from a store, they refund you 100% therefore agents should do the same. We need more accountability in travel - even when you purchase insurance or fares that are fully flexible there always seems to be a catch. It's unfair and unregulated. It needs to change. Hopefully my issue will be resolved (I wandered to this site after googling STA travel complaints service), however after reading your story it seems that even if it is technically resolved, you are still out of pocket and unsatisfied. It makes me think 'why do I bother'...
Craig Send email
Feb 23, 2012


I booked flights to India totaling 855 pounds. STA without my consent changed the original main flight i had booked for 600 pounds (with Kingfisher Airlines), to a flight for 350 pounds(with Air India). STA told me that the change in Itinerary was a flight reschedule but this was false - STA changed the booking to a completely different Air Company; the change was made without my permission/consent and what is more for a worse Airline on what would be the cheapest flight deal if I had booked it myself. I had to chase managers/staff over the phone for a day during which time I was repeatedly lied to with reference to changes in my booking (i.e. told flights had been canceled/rescheduled when they had not been); I asked several times for a full refund so I could go elsewhere, but was ignored. Finally, when I got through to the branch Manager STA had already changed the Itinerary and put the booking through; which must amount to fraud, as these changes were without my consent and are also 250 pounds short of the original flight value (as they re-arranged the flights with a cheaper company). STA did not refund my money and I refused to accept the revised itinerary they tried to force me to accept, and I refuse to accept their lies. I have missed a wedding in India for a close friend because of this; and I have had no positive feedback with reference to return of my money/compensation. This has all been very distressing and awful.
Iamherenow Send email
Feb 23, 2012


I don't know what people's problems are really. I see Fraud and Scam all over Complaintsboard, If you have a problem with a company, try and solve them. You bring it to complaintboard and you give them a bad name. And then let the opportunity pass for other people just because of your bad experience with them. Every company has it short falls. Be it a travel company or a retail outlet. People complain from flight cancellation to not having refunds. You called STA Travel a Fraud Company because they refused to refund your bookings. Could it be that, the flight you booked was a non-refundable flight. And i see on here, people saying, you might be a relative of the company. Well yea. If I am or am not what benefit do you derive from it. Get you scammed or you Miss the opportunity of a lifetime and continue being scammed. Am out.
Straywasp Send email
Feb 23, 2012

Terrible Service And Poor Support When Stranded Abroad

Myself and four friends have recently returned from a round the world trip booked through STA Travel in Portsmouth. During the trip, STA Travel had failed to correctly book a flight for the four of us from New Zealand to Fiji. We had to seek accommodation for a few days, as it was a weekend and STA Travel were closed in the UK. Eventually we spoke to them on the phone and they charged us £244 each to rebook our flights, and advised us to make a written complaint to claim this money back.

We did complain, and after a lengthy process, where they admitted to the ticketing error, we were offered only 50% of our expenses (£163).

I then complained to ABTA, who took almost a month to get back to me, and then their response was to tell me that I could pay for their arbitration services.

We are already over £400 out of pocket each, and considering that they admitted to the error, I'm pretty gutted by their response. I can't believe a company can get away with this sort of thing.
Ant At STA Travel Send email
Feb 23, 2012

Terrible Service And Poor Support When Stranded Abroad

HI straywasp, my name is Ant and I represent STA Travel. We're sorry if your experience with us was not as positive as should be expected.

On review, you have followed the correct procedures, and I can only add that we welcome feedback of any kind, via our Customer Service channels. You can find the link here: http://sta.travel/uxWNHr

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