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suddenlink cable

United States,
Missouri

Consumer complaints and reviews about suddenlink cable

User785330 Send email
 
Apr 11, 2012

Tiling/Sound cutting out

Hello Eladen -- my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that you have been experiencing issues with your cable service. I would be happy to work with senior management in your area to investigate. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
User929727 Send email
 
Apr 10, 2012

Tiling/Sound cutting out

We have had issues with tiling (this was the word used by their own technician) where the shows will freeze and look all digitalized for a few seconds and then will go back to normal. This will sometimes happen up to 5 or 6 times during a half hour show. We also experience the sound cutting out intermittently during a show. This can sometimes happen every other sentence. With these two problems happening, you can only imagine that watching any Tv shoe becomes virtually impossible. These problems came into existence after they switched our area over to digital cable. We have had 5 or 6 technicians out and even had our box changed out with no fix to the problems. We've spoken with customer service many many times and their only solution is to either 'reset' our box (which does not help at all) or send out another technician. This problem occurs on ALL of our Tv's so we know it is not just a 'cable box ' issue. I have spoken with other customers in our town who also have this same problem. It seems to be a locally widespread issue that Suddenlink seems to be unable to fix. It is to the point where we are either considering switching to satellite or hiring an attorney to seek a class action lawsuit for unfavorable service. We have never received ANY OF THE PROMISED CREDITS on any of our bills. We have several shows saved on our DVR to prove the point of the problems we have constantly.
User417558 Send email
 
Apr 10, 2012

Tiling/Sound cutting out

tiling is a problem when the signal coming from the switch box lines on the pole (outside) are either too strong or too weak. (been there and done that for OVER a year with comcast) keep calling them every time you get this situation and suggest that they test the signals at the nearest switch box at the pole. filters can be put on your cable at the box that will also stop this problem. good luck with this.

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