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SuddenLink

United States

Consumer complaints and reviews about SuddenLink

User924538 Send email
 
Mar 29, 2012

Internet service very poor

Hi,
My name is Bikash Debnath, I am a Texas Tech student. I subscribed for internet service from Suddenlink Communication. The service I asked for is 10 Mbps high speed internet. I am paying $65 per month. But it's been two months I haven't received proper service. In the last month the internet speed I received was even less than 1 Mbps. I called then 4-5 times to come and fix the issue. They do come, but the issue still prevails. I don't get a hassle free internet service which I asked for.

I need them to fix the issue, refund or make adjustments in the rent that I paid.
User785330 Send email
 
Mar 29, 2012

Internet service very poor

Hi Bikash - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that you've been experiencing issues with your internet service. I would be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!
BransonBob Send email
 
Feb 27, 2012

Talk to the home office

I've been trying to get Suddenlink service in Branson for a year and a half. I've been promised service, with an installation time given, three times. All three times they failed to show without any notification being made to me that they had decided not to make the installation. I've done everything I know to do to get service, but they promise yes, and they do no. I've come to the conclusion that Suddenlink is perhaps the worst cable provider in the nation, and that Branson, Missouri has the worst run Suddenlink office in the nation. And as for tina-AT-suddenlink-DOT-com, to whoever you are that plays that part making your insincere little "I'd be happy to help you, and I just don't know what happened" comments to all of Suddenlinks justly unhappy customers posting everywhere on the internet and at YouTube: You want to make us into happy campers and Suddenlink believers? Then FIX THE PROBLEMS AND PROVIDE SERVICE AT MY ADDRESS!
BeckyMarek Send email
 
Feb 23, 2012

Talk to the home office

Suddenlink is part of Cequel. Contact their home office at 314-965-2020. I call EVERY time there is an outage or service interruption, which is an average of 2 to 3 times per week. Log your outages and then put your complaint in writing to the FCC. You can complete the online complaint form or print the form and fax or mail it in. And make sure to contact your city council rep as well. Suddenlink probably has a license/franchise agreement with your city that will eventually have to come up for a review to be renewed. Cequel boasts about being the '10th largest cable network in the US' but it is a patchwork quilt of isolated systems in small towns where there seems to be minimal maintenance and less likely chance of massive customer revolt. You are paying for cable service and internet service 24 hours a day, 7 days a week. Are you getting your money's worth??
Seanandre Send email
 
Feb 23, 2012

Talk to the home office

My wife and I have had Suddenlink Internet through our apartment complex's existing free cable TV services for about 2 years now. And recently we went over to my mother-in-law's who have just Internet and telephone services with Suddenlink, and we found a notice they received in the mail stating that beginning sometime between May and August (no specific date), they will be imposing a limitation on bandwidth with allowances of 150GB for less than 10 Mbps, 250 GB for 10 to 20 Mbps, and 350GB for customers who have greater than 20 Mbps speed packages with them. They say they estimate these allowances will be more than sufficient for 99 out of every 100 customers, but what they are NOT taking into effect is how many people have more than 2 or 3 computers in their home, as well as gaming systems that connect to the Internet. Not to mention the fact that my wife and I have a small business in fixing people's computers, cleaning viruses, reformatting and restoring software, and Windows Update alone can have anywhere from 1 to 100 gigs of updates after a fresh reformat and restore of the system. And what about digital downloads? iTunes, Netflix, Playstation Store game downloads? The largest game I've ever purchased and downloaded on the Playstation store for the PS3 was 15GB. No I don't download it every month, but you can see here that placing limitations on bandwidth for SOME customers is utterally ridiculas! Yes my wife and I have a small business, "SMALL BUSINESS". We can't afford $1, 000 per month for a Suddenlink business account. And who knows what kind of limitations they place on THAT even if we COULD afford it. SUDDENLINK SUCKS! You're better off going elsewhere. My wife and I will soon be switchng to DSL. And if tney end up placing the same or similar restrictions on us, I'll disconnect Internet all together and tell them where they can shove it! This is BS! Those customers who are actually NOT doing anything illegal with their Internet services should not have these kinds of limitations on them! SCREW YOU SUDDENLINK!
Mr. Deeeeeeeeeeeee Send email
 
Feb 23, 2012

Suddenlink fails to provide an acceptable service

I think this is just SUDDENLINK period.. Every other cable company at least makes sure the customer is good to go. Suddenlink just ignores you and does what ever it takes to get you off the phone. Its there job to come on here and try to help but do they really help??? Man people should just go to AT&T, COMCAST or Dish. .
Zacchia Send email
 
Feb 23, 2012

Charged for equipment never received

Today (december) I received a debt collection notice from Suddenlink.
I closed my contract in August and my balance was $0.
So I called the 800 number on the letter and they asked me to send a fax with lots of info to some number. I don't have time to do that and I have no idea why they charged me.
I called suddenlink local office. I was redirected to the central.
I was charged for the cable box that supposedly I never returned.
I never had one since I never had cable service, I only had internet.
The operator told me that she could see that from the service statement, but I had to go in person to the office to settle.
I have no time to do that. I moved to a different city. I have been told that calls to the local office will be redirect to the central.
On top of that they NEVER contacted me for the charge, not by mail, nor by phone, nor by email. The debt collector notice was my first contact.
This behaviour is simply fraudolent.
If the don't fix the error by themselves, I'm considering bringing them to court.
Cindyjoa Send email
 
Feb 23, 2012

Charged for equipment never received

I'm having the same problem w/Suddenlink. They said we owe them over $360 for equipment we never received. The home we have is a rental property that is only rented to snowbirds from Jan1 through March 31. They're telling us they delivered equipment to the house the end of April. They say they have paperwork showing someone signed for the equipment that they refuse to fax me to mail me. They tell me I have to respond in person, however, just as I mentioned to them several times, we live in a different state. Then they said they would have supervisor call us after someone has a chance to look in their warehouse for the equipment. When the supervisor calls, they have yet to look in their warehouse and refuse to fax us proof of the delivery of the equipment. Now they have sent our info to a collector! I as looking into a class action lawsuit. This is crazy that so many people are experiencing the same and yet they refuse to resolve the issues. cindyjoa@aol.com
Kulte Send email
 
Feb 23, 2012

Suddenlink fails to provide an acceptable service

I ordered a DVR recorder from your service contact (800.490.9604) on 3/1/10 and was given an appointment for 3/2/10 for installation. No one showed up, no contact was made to explain. That evening (3/2), I called for an explanation. No reasonable explanation was given; finally I was told that the local office had no equipment available. No reason was given for not contacting me concerning the missed appointment or when it would be made. Many other questions were not answered with any meaningful information. At this point I have no idea when or if the requested service will be provided. Further, I have been given no contact where I may go to to obtain answers or to lodge a complaint.
SuddenlinkAshley Send email
 
Feb 23, 2012

Suddenlink fails to provide an acceptable service

Hello Kulte - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that your experience with us has been less than exceptional. Please feel free to contact me directly, and I'll be happy to work with management in your area to investigate and resolve. My email is: ashley-AT-suddenlink-DOT-com. Thank you.
SuddenlinkAshley Send email
 
Feb 23, 2012

Fraud

Wildthing, and msholmes, my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that your experience with us has been less than exceptional. I'd be happy to help in any way. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!
Send email
 
Feb 23, 2012

Fraud

I ordered SuddenLink internet and phone service and made it VERY clear that I was about to have a baby and that whatever the service date was going to be, it needed to be reliable so it didn't leave me without a phone when I needed it most. I was ASSURED several times that the internet and phone would be installed on the same day. The installer arrived and made it perfectly clear it had little idea what he was doing being on the job for four days. He knew I expected phone service installed that day by the conversations we had as he installed the cable and decided NOT to tell me until he asked me to sign verifying installation that the phone would be ten days later. I called customer service and explained the situation and they let me know it's a problem they're having with their agents making promises, especially ones dealing with phone service, that can not possibly be completed. I was told I would receive a phone call and a rush on phone service due to my medical situation. Of course only one phone call came from a Jason, telling me that he didn't have any answers but he was SURE someone would call me back and fix the situation. No one called for days and the former cell plan I had expired leaving me with NO phone at all while waiting for SuddenLink. I still have no answers, no phone, but do have a newborn baby in a house with no access to 911. I would NEVER ever recommend. I will be getting phone service via another provider. Funny how that promise to refund my money if not completely satisfied was forgotten too. I am out the installation money, the first month of internet and phone. Someone made their commission and that's all SuddenLink seemed to care about.
Msholmes Send email
 
Feb 23, 2012

Fraud

I have been billed for two months worth of service that I have not received due to an suddenlink technician that did not and could not properly install services properly and advised me he would have to come back because due to the Louisiana heat he was not allowed in the attic after a certain time in the morning. However dispatch never rescheduled per the techs request. I called and.complained several times and asked for a proarated bill they denied me and I am still being billed for services and equipment I am not receiving.

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