Log inRegister
Submit Complaint

Sun Cellular PostPaid

Philippines

Consumer complaints and reviews about Sun Cellular PostPaid

BIktimangSun Send email
 
Feb 23, 2012

Unknown GPRS being charged to account

I was also charged with Php2000 plus GPRS data even my limit was just 1.5k this was on top of my usual charge w/c is only 400 to 600max per month.
Dswashington Send email
 
Feb 23, 2012

Unknown GPRS being charged to account

I had been a Sun Cellular subscriber for over 5 years. Last April, I received a text message saying I can claim a loyalty phone again when the 2-year contract expires. It means I will get a brand new phone of my choice, and renew my contract for a locked period. I chose a Nokia C3-00. Since I have a P600 plan, the holding period was shortened from 30 months to 24 months. So he gave me the phone and I was happy.
Then came the problem. Halfway through May, I received a text saying my account has reached 70% of my credit limit. I was surprised because I am a regular payer, and my average consumption is only around P800-1000 a month. My credit limit is P3000.
I called customer service and they confirmed that I have data charges of P1400 in the latest bill, and more in the unbilled charges. WHAT!???? I asked for a reversal. I am positive that I did not use this service. After several exchanges of emails and 2 phone calls to a call center (called once at 3PM, asked to speak with a supervisor, the agent said they do not have one), still the charges were not reversed.
I have read from several blogs that similar instances happened to them; would opt to cancel the account but since I just renewed, I would have to wait for 2 years.
I seek help from anyone - NTC, Digitel management, media - to help us subscribers be cleared away from this scam.
Dswashington Send email
 
Feb 23, 2012

Unknown GPRS being charged to account

Hello chicolopez, do update us if NTC ever acts on the complaint.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Share this site with others

         
          

    Recently Updated Complaints

    P C Richard & ON - P C Richard & Son - ​He did not apologize for his...
    I just called the P C Richard and Son in Paramus NJ and...
    Sonic Drive In - favoritism
    I have been a skating carhop for about 2 years,I am 38...
    P C Richard & Son - He did not apologize for his staff
    I just called the P C Richard & Son in Paramus NJ and...
    Sonic Drive In - accused of quitting
    I have been a skating carhop for about 2 years,I am 38...
    Black Berry Bold-5 9790 - I have lost my mobile
    Name:- Jogdand Rajkumar Manikrao Adress:- Chatrapati...
    p c richard and son - He did not apologize for his staff
    I just called the P C Richard and Son in Paramus NJ and...
    department of labour -brakpan - no payment of maternity uif
    what are we to do...please help us as sa women because we...
    DEPARTMENT OF LABOUR - MATERNITY BENEFITS STILL NOT PAID...
    I applied for maternity uif on the 07 july 2014 and i...
    Nokia Lumia 925 - Lost mobile on 30th sepetember
    Hi, I have lost my phone Nokia Lumia 925 on 30th...
    Julian Sam Supermarket - HOW I GOT MY LOAN
    Hello Every One, I am mrs Julian Sam From Ohio U.S.A, I...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username