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Sun Cellular PostPaid

Philippines

Consumer complaints and reviews about Sun Cellular PostPaid

JM Rodriguez Send email
 
Jun 15, 2016

unexplained additional billing charge

Since 2011 pa kami subscriber ng SUNcellular post paid unlimited broadband Php 799 FIXED , pero nitong January 2016 dumating billing statement at ang laki ng billing namin. nag complaint kami sa Suncell SM Dasmarinas Branch. sabi baka daw nag games kaya may additional charge.na pinagtaka namin kasi bigla nalang nagkaroon ng mga additional charges na sa pagkaka alam namin ay wala naman bukod sa fixed price ang bill namin at sa intermittent na ang signal nila malimit pa talagang wala signal considering na ang tower ng Suncell eh napakalapit lang sa bahay namin.. for 3rd times bumalik kami sa Suncell Center again sa SM Dasmarinas Branch dahil paulit ulit pa din kami na cha charge. ang sabi wala daw sila magagawa dahil wala daw sila access na information kung bakit kami na charge ng ganon. kaya need daw namin tumawag sa customer complaint sa phone. ginawa namin pero wala din naging solution. again dumating na naman ang billing meron pa din. to be honest ang panget na ng services ng suncellular di ko alam bakit nagtatagal pa din sila sa business. we are planning to disconnect the services.
jpem Send email
 
May 7, 2016

unactivated account

My plan was approved and released on April 30, 2016 at the E-Mall in Sangciangko St. Cebu City.. They said that after 24 hours my account will be activated. Until today, May 7, 2016 my account is inactive.. I went to the store where I passed my application but unfortunately that store was already moved-in according to the mall security. So I went to the Gaisano Tabunok Sun Cellular Store on May 3, 2016 to ask the manager what shall I do with my account. He said that he will refer it to the Corporate office and they will call me after 24 hours.. Until today May 7, 2016, I have not received their call.. What costumer service is this? Frankly Sun Cellular, I really am disappointed why I choose your company to be my communications partner...
jo123 Send email
 
Mar 27, 2016

unable to call and text

since my postpaid was activated last march 16, 2016 i only used the plan for a couple of days. Suddenly I lost my connection last March 24, 2016..You wont even notify me whats going on.How could I be satisfied with the service that Im going to pay you.
Keight Send email
 
Oct 23, 2014

Unknown GPRS being charged to account

Nakablock po ung internet service ko sa sim card ng SUN CELLULAR :( last September 29, 2014 i received my e-soa may nakabill sakin na 600.00 plus i called their customer service thrice and sabi kung gusto ko raw marevise ung charged na internet usage kailangan daw mag extend ng 2 mos. ung contract. I said No! In the first place this is not my fault... Tapos as of this time tinignan ko ung My Account i checked my bill dated Oct. 20 meron na namang internet usage charged WHICH IS HINDI NGA PWEDENG MANGYARI KASI NAKABLOCKED UNG INTERNET SA SIM NA GAMIT KO!! :( Nakakahigh blood, nakakapika DO THEY REALLY KNOW THE MEANING OF BLOCKED????
BIktimangSun Send email
 
Feb 23, 2012

Unknown GPRS being charged to account

I was also charged with Php2000 plus GPRS data even my limit was just 1.5k this was on top of my usual charge w/c is only 400 to 600max per month.
Dswashington Send email
 
Feb 23, 2012

Unknown GPRS being charged to account

I had been a Sun Cellular subscriber for over 5 years. Last April, I received a text message saying I can claim a loyalty phone again when the 2-year contract expires. It means I will get a brand new phone of my choice, and renew my contract for a locked period. I chose a Nokia C3-00. Since I have a P600 plan, the holding period was shortened from 30 months to 24 months. So he gave me the phone and I was happy.
Then came the problem. Halfway through May, I received a text saying my account has reached 70% of my credit limit. I was surprised because I am a regular payer, and my average consumption is only around P800-1000 a month. My credit limit is P3000.
I called customer service and they confirmed that I have data charges of P1400 in the latest bill, and more in the unbilled charges. WHAT!???? I asked for a reversal. I am positive that I did not use this service. After several exchanges of emails and 2 phone calls to a call center (called once at 3PM, asked to speak with a supervisor, the agent said they do not have one), still the charges were not reversed.
I have read from several blogs that similar instances happened to them; would opt to cancel the account but since I just renewed, I would have to wait for 2 years.
I seek help from anyone - NTC, Digitel management, media - to help us subscribers be cleared away from this scam.
Dswashington Send email
 
Feb 23, 2012

Unknown GPRS being charged to account

Hello chicolopez, do update us if NTC ever acts on the complaint.

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