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Sun Cellular PostPaid

Philippines

Consumer complaints and reviews about Sun Cellular PostPaid

BIktimangSun Send email
 
Feb 23, 2012

Unknown GPRS being charged to account

I was also charged with Php2000 plus GPRS data even my limit was just 1.5k this was on top of my usual charge w/c is only 400 to 600max per month.
Dswashington Send email
 
Feb 23, 2012

Unknown GPRS being charged to account

I had been a Sun Cellular subscriber for over 5 years. Last April, I received a text message saying I can claim a loyalty phone again when the 2-year contract expires. It means I will get a brand new phone of my choice, and renew my contract for a locked period. I chose a Nokia C3-00. Since I have a P600 plan, the holding period was shortened from 30 months to 24 months. So he gave me the phone and I was happy.
Then came the problem. Halfway through May, I received a text saying my account has reached 70% of my credit limit. I was surprised because I am a regular payer, and my average consumption is only around P800-1000 a month. My credit limit is P3000.
I called customer service and they confirmed that I have data charges of P1400 in the latest bill, and more in the unbilled charges. WHAT!???? I asked for a reversal. I am positive that I did not use this service. After several exchanges of emails and 2 phone calls to a call center (called once at 3PM, asked to speak with a supervisor, the agent said they do not have one), still the charges were not reversed.
I have read from several blogs that similar instances happened to them; would opt to cancel the account but since I just renewed, I would have to wait for 2 years.
I seek help from anyone - NTC, Digitel management, media - to help us subscribers be cleared away from this scam.
Dswashington Send email
 
Feb 23, 2012

Unknown GPRS being charged to account

Hello chicolopez, do update us if NTC ever acts on the complaint.

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