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Toyota service center


Consumer complaints and reviews about Toyota service center

User Send email
Mar 28, 2012

Irresponsible response

My car was sent for service at toyota service centre (Larkin, JB) and the bumper was dented which I had only discovered 1 day later. I forwarded my complaints to the abovementioned center becauses I suspected it was damaged there. I was given a reply bluntly by the manager that such thing would never happen at his center and his workers would not lie to him without conducting a thorough investigation. I was baffled with his remarks thinking that I was out to ask for compensation. I couldn't say that they were responsible because I had no proof. The case was then handled by a customer relation officer and I was grateful that the officer handled quite well though it was confirmed by them that the damage was caused elsewhere. I am writing this complaint because I was disatisfied with the response the manager had given me becuase that was my first time buying a brand which is well-known and my first service there. As a customer I am truly disappointed with their service and I shall never step into any of the service centre of Toyota ever again because I was deeply hurt by the manager's attitude.
User924618 Send email
Mar 28, 2012

Irresponsible response

I have a 2011 Toyota Camry and I am having problems with reception on my radio. Took to the dealer and was told nothing could be done about it. Well I am fond of Toyota's and for 10 years owned a 2002 Camry and never once did I have bad reception with that radio. I can not believe nothing can be done about such a problem. Have the radio is off a lot because of this problem. I hope since you are the complaint center you take these complaints seriously. From a radio listening person who is not very happy.

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