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Toyota service center

Malaysia

Consumer complaints and reviews about Toyota service center

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Mar 28, 2012

Irresponsible response

My car was sent for service at toyota service centre (Larkin, JB) and the bumper was dented which I had only discovered 1 day later. I forwarded my complaints to the abovementioned center becauses I suspected it was damaged there. I was given a reply bluntly by the manager that such thing would never happen at his center and his workers would not lie to him without conducting a thorough investigation. I was baffled with his remarks thinking that I was out to ask for compensation. I couldn't say that they were responsible because I had no proof. The case was then handled by a customer relation officer and I was grateful that the officer handled quite well though it was confirmed by them that the damage was caused elsewhere. I am writing this complaint because I was disatisfied with the response the manager had given me becuase that was my first time buying a brand which is well-known and my first service there. As a customer I am truly disappointed with their service and I shall never step into any of the service centre of Toyota ever again because I was deeply hurt by the manager's attitude.
User924618 Send email
 
Mar 28, 2012

Irresponsible response

I have a 2011 Toyota Camry and I am having problems with reception on my radio. Took to the dealer and was told nothing could be done about it. Well I am fond of Toyota's and for 10 years owned a 2002 Camry and never once did I have bad reception with that radio. I can not believe nothing can be done about such a problem. Have the radio is off a lot because of this problem. I hope since you are the complaint center you take these complaints seriously. From a radio listening person who is not very happy.

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