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Union Telecom

United States

Consumer complaints and reviews about Union Telecom

Bireine Send email
 
Mar 21, 2012

Union Telecom sales reps and the customer service reps are very dishonest

Union Telecom sales reps and the customer service reps are very dishonest, they told me that I will get my deposit money, any time I cancell my account, and now they are telling me that, the deposit is activation fee. This is absolutely not true. This company is doing un ethical and unprofessional business practices. Somebody needs to do something about this kind of fraud.
TARANA Send email
 
Mar 21, 2012

Union Telecom sales reps and the customer service reps are very dishonest

IT'S NOT TRUE BECAUSE LOTS OF CUSTOMER ARE GETTING BACK THEIR SECURITY DEPOSIT 38.95, SOME OF CUSTOMER MADE THE BILL AND DON'T WANT TO PAY THAN AND U GUYS ARE EXPECTING FOR REFUND ITS TOTALLY WRONG...
Misha L Send email
 
Feb 23, 2012

These guys seem to be operating a big fraud

HI, I have the same complaint against them. I opened an account with them in July 2008 and closed sometime Nov 2009. It is 2011 November and I still did not get my deposit back. I called them last in 2010 and a very rude customer service representative took my call. He simply told me that they cannot refund the amount and he did not have any reason for doing so. Finally he told me that they would give me credit (in terms of minutes) for my deposit. What is the use of that credit when I dont use their service anymore ??? I am not under the contract period and they should have given me the amount back.

Today I called Union telecom again and the lady on the other side told me that my last request was never taken, does not show in their history. They look big cheat.
Back Send email
 
Feb 23, 2012

Wrong billing and not returning the refundable deposit

After cancellation of the service they told me I will get my deposit back after calling to them several time now they are telling that they will not refund the money.
Misha L Send email
 
Feb 23, 2012

Wrong billing and not returning the refundable deposit

I agree with the wrong billing.
What they dont tell you is that they will charge some 40cents/min call fee, which is nonsense. I ended up paying atleast 100$/month for around 8 months till I realized why the bill is so high.
Misole Send email
 
Feb 23, 2012

Their service is terrible and customer service is even worst

When I signed up for service they charged me a $39.50 fee, which was fully refundable when I cancel the account, according to the rep. Now when I am trying to cancel, they are offering a calling card instead.

Their service is terrible and customer service is even worst. Worst company I ever dealt with. Straight up LIARS!!
Misha L Send email
 
Feb 23, 2012

Their service is terrible and customer service is even worst

i agree
Jushev Send email
 
Feb 23, 2012

These guys seem to be operating a big fraud

I was sweet talked into signing with union telecom. At the time of signing I was told I will be refunded the deposit money if and when I cancel this account.

Now they are refusing to refund the deposit amount of $39.95 although I asked for cancellation one month back. I have gathered from internet many others have the same problem.

They keep making excuses like: unless you tell us why are you cancelling we can't refund money. I even gave them reason still no refund money is in sight.

These guys seem to be operating a big fraud. Please take the needful legal action against them.
Alexi Fernandez Send email
 
Feb 23, 2012

These guys seem to be operating a big fraud

Hello, I wanted to leave a comment joining a question I hiso a friend on how to call Cuba. The best place is http://comollamaracuba.com/ they have a fixed fee of 28 cents, and on weekends take space up to 25 cents, these prices to Cuba have never been given say this company is through Canada, have very good sign of listening. You enjoy every one that makes calls to Cuba.

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