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Universal Reading Services

United States

Consumer complaints and reviews about Universal Reading Services

Rocky G Send email
 
Feb 23, 2012

SCAM

I just got off the phone with the supervisor. He told me I couldn't cancel, it was too late, I made an agreement. He tried offering me a lower price, told me the magazines are pre paid and they just want their money back. I told them I have cancelled my card and that my bank won't be making payment. He told me my bank does not have the authority to cancel it. At that point I hung up. I'm scared, I do not know who can help me or what to do. I can't afford to be scammed like this. Someone please help.
Fuck_these_people Send email
 
Feb 23, 2012

REALLY!!!!

This company called my boyfriend while he was at work so he didn't have the time to deal with them. All I know that happened was I was laying down for the for a while (because I'm pregnant and I don't have alot of energy lately) and he just starts calling me and texting me off the wall. He was telling me to go check his email and everything else. Well when he got home he was telling me what was going on. He said the man and woman that was on the phone with him were telling him about magazines, a diamond/gold watch, and a sweep stakes entry to win 25, 000 dollars. We get online to look at his account and the bastards had already pulled $68.28 out of his account. We called the banks customer service line and they said that we could close out his card because the charge was still pending so they hadn't gotten any payment yet, and that should cancel out any future charges and this one too. We went to the bank and pulled all of his money out, applied for a new card, closed out the old one, and reported it as a fraud. The bank told us that we should be getting back the 68.28. We just have to wait and see. Lucky we caught it early so we could do something about it. But man was my boyfriend pissed off!!! I was too. We have a baby on the way and already live paycheck to paycheck.
Rocky G Send email
 
Feb 23, 2012

REALLY!!!!

1 (800) 643-1164

I just got off the phone with the supervisor. He told me I couldn't cancel; it was too late and I made an agreement. I told him I had already cancelled my card and reported it as fraud to my bank and he gets really intimidating saying that my bank does not have the authority to cancel. I hung up on him. I'm really scared. Even after canceling my card and getting a new one, they are still charging my card. Thankfully my bank refuses to let the money get taken out. I don't know what to do.
Rocky G Send email
 
Feb 23, 2012

Scam

I tried calling this number 1 (800) 643-1164 and was transferred to the supervisor. I kept insisting that they cancel my subscription but he kept getting more and more intimidating. I told him I already cancelled my card and reported it as fraud and he said my bank doesn't have the authority to cancel anything. He was really scary. I'm an 18yr old female in college. It was stupid of me to agree to anything but they talk so fast and they're good at what they do. Even after canceling my card, I am still getting emails from my bank saying that they were trying to get more money out of my account. I don't know what to do. I've already receive a letter from the "magazine" company saying I owe them money. I sent that letter to cancel it but the supervisor says I did not send it in time therefore I am responsible for payin everything back. I told him I have the right to cancel it whenever I want and he told me that I agreed to a 3 day cancellation period wtf?! Someone please help.
Brenda Gutierrez Send email
 
Feb 23, 2012

Scam

same thing happened to my husband today. a survey company called and offered him 4 magazines for 20.00 they ended up withdrawing 68.00 three times out of his debit card. he had to cancel his card. the number they called from is 281-824-3293 beware its a scam!!!
Piafia Send email
 
Feb 23, 2012

Scam

Same thing happened to me, I than google the company and saw this postings I called and canceled and they didn't want to canceled I was like why not the guy had said that I had already agreed to pay 68 per month for 19 months I than told him there was no way I could of done that I am unemployed and am a college student he than after going back and forth said yes to canceling and said that my $68 would be transfer back do anyone know if this would be true or should I just talk to my bank and frezz my account.
J.N.B Send email
 
Feb 23, 2012

Scam

I got a call about entering a sweepstakes and receiving free stuff, as long as I sign up for a magazine subscription. I was first talking to a female, then was transfered to a male who told me the previous woman was "new" at the job. It started out reasonably priced, but by the end of it, they were telling me I needed to pay 69.90 per month for 5 magazines! So I declined and I was offered a lower payment of 49.90. They have really good, persuasive fast talking sales people, and I already gave them my card number so I gave in. They will also record you agreeing to everything they are asking you. But then I googled this company and found a complaint on this site, so I called my bank right away. I found 4 pending transactions on my account: a 49.90, and three $1.00 charges by the same company. My bank told me they cannot dispute pending charges, and that I should just wait and see if the transactions go through or not. They eventually didn't, so I let it go and assumed I wouldn't be charged again for those rip off magazine prices. But then one week later, I was charged a 24.99 by a company named Magazine Virginia Beach (which I guessed were the same people). First of all, the first transaction didn't go through because I didn't want it authorized, secondly, this new transaction isn't even the same amount that I was told I was going to be charged. So I called the number listed on the transaction, and talked to a "new" salesperson who couldn't even get past 5 minutes talking to me about cancelling and decided to call in her "supervisor" who started to explain to me that I was talking to a "new" girl. De ja vu much? Same story as the first call. I then told the supervisor that I want to cancel, and she kept insisting that I am locked in and cannot pull out of the deal. When I kept insisting that I wanted to cancel, she proceeded to give me a 70% discount and that I MUST pay the monthly and whatever bs they had left to pull. I told her the bottomline was that I wanted to cancel and that I am in no legal way bound to keep paying. And if they weren't willing to cancel, I will just freeze my bank account. She then became pissy and told me that they were making an $800 loss and even had the nerve to ask me "are you happy now that our company is making a loss?" and I said "Yes." So she cancelled it. They better not charge me again. My advice, just don't give your card number to anyone calling from either Universal Reading Services or any magazine services coming out of Virginia Beach. But if you unfortunately have already, just keep insisting on cancelling, don't fall for their discounts or specials as they call it, and be ready to freeze your account if you have to.
AJD Cannie Send email
 
Feb 23, 2012

Scam

Same thing with me. The girl told me i had to pay only 69.28 for 4 months & then i dint have to pay them anything but i wld b gettin the magazines for 24 months but the charges dint stop. When i asked them how much more i had to pay them he said 1000something & i freaked out, i canclled my card & they kept calling me all day just bugging me. I spoke to the supervisor & she gave me a BS story sayin they already paid for the magazines so i cant unsubcribe and offered me 50% discount but i had to pay them 500 bucks to close it, i said no then she offered me 85% discount n pay her 1oo something i& i said no again, she was bitch but i got out of this S...t mag thing. Dont even consider this guys its a huge a.. scam
Ashes67 Send email
 
Feb 23, 2012

Bad business

I received a call this morning from this place. I have had the flu for the past week and consequently am not up to par. So I laid disoriented on the couch while this guy (Devin) rambled in my ear about a sweepstakes and magazines. It sounded like a good idea to me since I was looking into a subscription anyway. (Hindsight: Don't ever sign up for a subscription from someone who comes to you. Go get it yourself firsthand.) He gave me the story about how he is new, blah blah, and I get a free watch, blah blah.

There were a couple things I noticed even through the fog of flu. First of all, they talk really fast. And when I would ask questions, they would avoid answering completely and instead give me an irrelevant response. Then the feeling that something wasn't right sank in when I was reading my card number aloud. The problem is that they are really slick about getting you to give information. I admit it was dumb on my end - but the "supervisor" on the phone was leading me to believe that he had all of this information already anyway and just wanted to verify that it was correct. And maybe they do have it and they just need to have you on recording so they can say you authorized everything. Who knows. But he would give me part of my info and I would give the rest. Stupid me. It did occur to me in the call that it was really odd that he was reading off information of mine and I had never even answered a call from here before.

When I realized this was a scam then I told the supervisor I wanted out. He fed me crap about me already consenting and he already put me in the drawing (boo-hoo, dude!). Then he proceeded to talk me down to a lower monthly rate (which added up to about $700 bucks overall, by the way). I was sick of him and I thought $39.31 a month wasn't so bad so I went on with it. At the end of the call I asked for a number to call them back (so I could cancel) and he said I would get it in my welcome package. "Oh, okay. Thanks." *Click*.
...wait..."I WOULD GET IT IN MY WELCOME PACKAGE?!?!?!" HELLO! Are you stupid???????

I immediately went into my bank account and there was the charge! Plus some other $1.00 hold. The $39.31 came from UNIVERSAL READING COMPANY, VIRGINIA BEACH. The $1.00 hold came from MAGAZINE INC. MARIETTA HWY FL. (Florida? What?) What I am guessing from the million numbers I've called is that the $1.00 hold is from all that secondary crap they feed you at the end (hopefully you didn't make it that far) when they tell you about some other ID theft companies or some other companies they are giving information to. Whatever that third party was, that's your $1.00 charge.

The scammers gave me the correct number for that third party but this second number they gave me leads only to some underwear place (Crap.) I already canceled with Universal Reading so I shouldn't have an issue with this third party.

The best thing you can do is
1) notify your bank of the scam and ask them to reverse the charge. Most banks will do this for you. You may have to wait until the charge posts but that beats $700 of your life getting sucked away.
2) Cancel and replace your debit card. My bank said this is the best thing you can do in this situation. I did that. You should not have issues with collections and crap if you can get through to Universal Reading and cancel your subscription. Unfortunately, that's the hard part.
3) Call the scammers and cancel. The following numbers worked for me and you'll end up getting the same people no matter which number you call (another obvious clue that this is shady):
1-800-643-1164
1-800-806-4680***
1-888-446-4405*** (***these two numbers will get you the same guy)
They will try to tell you that you made an agreement. They will also try and sell you a lower price. Just ignore it and tell them firmly that:
A) YOU ARE NOT UNDER CONTRACT WITH THEM and
B) YOU HAVE ALREADY NOTIFIED YOUR BANK AND THEY WILL GET YOUR MONEY BACK NO MATTER WHAT
This shut them up for me and I had it canceled. Call time there was 3:33 -- so just be firm and you won't have 20-40 minute calls. I also called each of these number back again and I verified again and again that it was canceled. Also, they can give you a cancellation #. ASK FOR IT.
Ashes67 Send email
 
Feb 23, 2012

SCAM

I received a call this morning from this place. I have had the flu for the past week and consequently am not up to par. So I laid disoriented on the couch while this guy (Devin) rambled in my ear about a sweepstakes and magazines. It sounded like a good idea to me since I was looking into a subscription anyway. (Hindsight: Don't ever sign up for a subscription from someone who comes to you. Go get it yourself firsthand.) He gave me the story about how he is new, blah blah, and I get a free watch, blah blah.

There were a couple things I noticed even through the fog of flu. First of all, they talk really fast. And when I would ask questions, they would avoid answering completely and instead give me an irrelevant response. Then the feeling that something wasn't right sank in when I was reading my card number aloud. The problem is that they are really slick about getting you to give information. I admit it was dumb on my end - but the "supervisor" on the phone was leading me to believe that he had all of this information already anyway and just wanted to verify that it was correct. And maybe they do have it and they just need to have you on recording so they can say you authorized everything. Who knows. But he would give me part of my info and I would give the rest. Stupid me. It did occur to me in the call that it was really odd that he was reading off information of mine and I had never even answered a call from here before.

When I realized this was a scam then I told the supervisor I wanted out. He fed me crap about me already consenting and he already put me in the drawing (boo-hoo, dude!). Then he proceeded to talk me down to a lower monthly rate (which added up to about $700 bucks overall, by the way). I was sick of him and I thought $39.31 a month wasn't so bad so I went on with it. At the end of the call I asked for a number to call them back (so I could cancel) and he said I would get it in my welcome package. "Oh, okay. Thanks." *Click*.
...wait..."I WOULD GET IT IN MY WELCOME PACKAGE?!?!?!" HELLO! Are you stupid???????

I immediately went into my bank account and there was the charge! Plus some other $1.00 hold. The $39.31 came from UNIVERSAL READING COMPANY, VIRGINIA BEACH. The $1.00 hold came from MAGAZINE INC. MARIETTA HWY FL. (Florida? What?) What I am guessing from the million numbers I've called is that the $1.00 hold is from all that secondary crap they feed you at the end (hopefully you didn't make it that far) when they tell you about some other ID theft companies or some other companies they are giving information to. Whatever that third party was, that's your $1.00 charge.

The scammers gave me the correct number for that third party but this second number they gave me leads only to some underwear place (Crap.) I already canceled with Universal Reading so I shouldn't have an issue with this third party.

The best thing you can do is
1) notify your bank of the scam and ask them to reverse the charge. Most banks will do this for you. You may have to wait until the charge posts but that beats $700 of your life getting sucked away.
2) Cancel and replace your debit card. My bank said this is the best thing you can do in this situation. I did that. You should not have issues with collections and crap if you can get through to Universal Reading and cancel your subscription. Unfortunately, that's the hard part.
3) Call the scammers and cancel. The following numbers worked for me and you'll end up getting the same people no matter which number you call (another obvious clue that this is shady):
1-800-643-1164
1-800-806-4680***
1-888-446-4405*** (***these two numbers will get you the same guy)
They will try to tell you that you made an agreement. They will also try and sell you a lower price. Just ignore it and tell them firmly that:
A) YOU ARE NOT UNDER CONTRACT WITH THEM and
B) YOU HAVE ALREADY NOTIFIED YOUR BANK AND THEY WILL GET YOUR MONEY BACK NO MATTER WHAT
This shut them up for me and I had it canceled. Call time there was 3:33 -- so just be firm and you won't have 20-40 minute calls. I also called each of these number back again and I verified again and again that it was canceled. Also, they can give you a cancellation #. ASK FOR IT.
Ashes67 Send email
 
Feb 23, 2012

SCAM

They work under a company called National Services Corp.
TruthIsNowTold Send email
 
Feb 23, 2012

Bad business

Hubby huh? hope there is a un-hooking from this hubby you speak of in the future
TruthIsNowTold Send email
 
Feb 23, 2012

Bad business

the complaint is still useful
Michelle H Send email
 
Feb 23, 2012

Bad business

My hubby received a call right after getting off work from night shift, so understandably he was tired, and not all there. The salesman rattled off a bunch of perks quickly, slowing down on prizes my hubby would be entered to win, then rambling through magazines, prices and what not. My hubby agreed sleepily(I have forbid him to answer his phone when he isn't alert ever again). We decided to just see how it went. Three months went by and we didn't get a magazine, we called to cancel when we were moving and after arguing with a grunt, we were passed the the supervisor who offered a "70% savings" cutting the subscription from 5 years to 2 and making our payments only $30. But for the same amount of time, which is almost two years, so that's more expensive than what you originally pay, did she really think we were that dense? HA. We said no and opted to cancel. She said we were locked in because it was like a line of credit, well KEEP THE LETTER YOU GET IN THE MAIL! It clearly states you can cancel ANYTIME, that what you agreed to IS NOT a line of credit or a contract, and you are FREE to get out. We had to quote that text verbatim to the woman TWICE, and she still tried to argue, but eventually reluctantly agreed to cancel and said we would get what we hadn't received and wouldn't be billed any longer... It's Sept. 1st and checking my acct online I just got billed, and I can't freeze my card because I have plane tickets charged that are pending. I'm about to flip out.
Adriannthomas Send email
 
Feb 23, 2012

Bad business

I am PISSED. I have never even spoken to this company or signed up for ANYTHING and they jsut charged my account for $68. When I finally found the number (after tons of searching) I spoke to an EXTREMELY rude "Supervisor" that told me they couldn't pull up my account information for at least 48 hours. BULLSHIT. So even though I did not sign up for this and never agreed to anything they can't (more like won't) even pull up my information to take off the fraudulent charge??!!! ugh! Luckily my bank cancelled my card and will be fighting the charges. I am so pissed. Someone needs to shut these assholes down.

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