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Usell.com

United States

Consumer complaints and reviews about Usell.com

unhappycustomer27 Send email
 
Apr 20, 2014

bikair and usell suck

i sent my phone over 2 months ago, never recieved my check in the mail. only an email saying its not worth anything. i told them to send it back and they havent. usell.com stole my phone. NEVER use this site, the buyer isnt the problem. this website it. DO NOT USE.
User929544 Send email
 
Apr 10, 2012

So far not so good

I have several cell phones, from sprint first flip, to the first droid, setting in a box collecting dust, wanted to call this company and
get a quote, but glad i read these reviews.THANKS for schooling me on this company.
Aaron Manns Send email
 
Mar 21, 2012

Scam

usell ripped me off good about7or 8 cell phones when the class action comes, they forgot that i have that paper that you stick on the package with the numbers on it.thank you. Aaron Manns Mad as hell
USell.com Send email
 
Mar 19, 2012

This is a straight up scam be warned

Hi Ploidoe. This is uSell. Depending on which buyer you choose, payment could be sent anywhere from 2 days to 3 weeks from the time they receive your package. They also offer different payment options, such as check and PayPal. Once you quote a device, click on the "see details" link under the offer to find out the buyer's terms and payment options. Our support desk typically answers all emails, but please send a note directly to me at social@usell.com and I will make sure it's addressed. If you have received your payment since this post was added, I hope you'll consider coming back to this site and letting everyone know!
uSell Send email
 
Mar 19, 2012

uSell Rebuttal

uSell.com was first launched in October of 2010. We are a publicly traded company and through a round of investing, were about to fund a massive TV campaign that was very successful. However, we were overwhelmed by the consumer response and did not have the back-end scalability that would allow us to handle the massive amount of orders. Because of this, we suffered severe customer service issues. Many, if not all, the complaints on this board date back to that time period and have apparently been re-posted to this board in recent days and weeks.

In June of 2011, our board as well as our senior staff decided to take a new direction. Instead of purchasing electronic devices directly from consumers, we have partnered with several of the leading electronics-buying companies in the country to purchase the devices. This guarantees that no single liquidator will be overwhelmed by a high volume of orders, thereby ensuring a satisfactory customer experience.

The majority of complaints date back to transactions that were made prior to June of 2011. Furthermore, please see our BBB rating, we have an A- rating with the BBB. All of the customer issues have been resolved and we are focused on our new business and providing our customers with an easy and secure way of selling their unwanted electronic devices.
We acknowledge that we did make some mistakes in our early days, but we have done and continue to do everything we can to make it right for every customer. If you have an issue with a current transaction, we strongly encourage you to contact us directly at Support@uSell.com.

For everyone who is concerned about uSell's credibility, here is some information about what the majority of our customers experience with our company, as well as links to customer reviews of our partners: http://www.usell.com/blog/usell-university/proof-that-usell-buyers-will-not-scam-you/.

In addition, uSell was recently recommended on the Today Show: http://video.today.msnbc.msn.com/today/46782770#46782770. We hope this information helps to set your mind at ease.
Usell Sucks!! Send email
 
Mar 11, 2012

Scam

I sent in an iPhone 4s quoted to be worth for $325.
I got $19.00 in return! Usell can rot in my basement!
that site is worth crap! i hope they go bankrupt and end up working at a thrift store!
Ploidoe Send email
 
Mar 2, 2012

This is a straight up scam be warned

This company say they'll buy your old cell phones. I sent in my phones on March 9th it is it is the 28th and no response. It was no problem for them to send my so call kit for me to send in my phones free postage. That took three days but i tried to report maybe the phones were stolen in the mail because they claim to reimburse you if anything happen and i haven't got any response. There's no phone number on the website, no address, just an email they don't respond to. This is a straight up scam be warned. I should have done more research before i sent my phones.
Donald Dry Send email
 
Mar 2, 2012

This is a straight up scam be warned

i sent in a phone 2months ago and never got my check either did it before and got my check but what can we do about this donald dry .
Viianna Corrales Send email
 
Mar 2, 2012

So far not so good

Wow I just saw the commercial and I changed my mind after I read all these commrnts. WOW!!!
Techgeek97 Send email
 
Feb 27, 2012

Scam

i saw the ad on tv thinking hey, i could make a few bucks on a couple phones i have laying around
and when i entered usell into the search bar, i saw this blog about scam stories
I read a bunch and I feel for you guys
if there is ever a lawsuit I will hope for you guys because i feel bad for those who got scamed
please make people aware of this situation so we can save others from the loss of their money
-sincerely, ticked off guy on the sidelines
Natelan Send email
 
Feb 23, 2012

Fraud

DO NOT USE USELL.COM!!!

I had switched from T-Mobile to Verizon and no longer needed my Samsung Memoir, which doesn't work on the Verizon network. My Samsung Memoir was in mint condition and was an 8 megapixel smart phone.

I considered three different cell phone mail in companies, but usell.com offered the biggest quote. I should have known there was something amiss when I noticed their quote was double the other two companies' quotes. I now realize that they over inflate their quotes as a bait and switch to steal your phone and your money.

Usell.com offered me approximately 70 dollars while the other two companies offered me 30-38 dollars.

When I finally got my check, it was for 18 dollars! I was sick to my stomach that my original assumption was correct; Usell.com is a scam. Being robbed of 50 bucks wasn't the worst part, but rather the shame I felt of thinking I might be walking into a scam, but subduing my better judgement by telling myself that I was being cynical and that this is a perfectly legal and ethical business venture, and then watching those initial fear come into fruition.

As soon as I emailed usell.com for an explanation, I was stone walled. Then, they had the utter audacity to tell me that the phone I sent them was actually a Samsung Behold, not a Samsung Memoir. The inclination I got was that they normally deal with people who don't know the difference between similar models, and that they could bully or convince me into believing that I sent them a completely different phone than the one I actually sent them. Unfortunately for them, I am a computer technician and former cell phone seller, and I know the difference between a Samsung Behold and a Samsung Memoir. I have never owned a Samsung Behold, so they are either lying to me to justify stealing 50 dollars from me, or they mixed up two customers' phones, either scenario is a justifiable reason for any potential new customer to avoid this wretched company.

They refused to supply me with a contact phone number or mailing address for escalation and I feel completely and thoroughly violated.

If there are any lawyers among us on this board, I would be a ready and willing participant in a class action lawsuit against usell.com, please email me at natelan@gmail.com to get this party started.

Also, to potential customers... A person claiming to represent usell.com will soon provide a comment to my complaint on this board. They will sound nice and try to diminish my complaint as a misunderstanding, and will claim that they are getting a bad wrap. But believe me when I tell you that the niceties exist only in these complaint forums. In private, via "customer service, " they will call you ignorant, stupid and try to silence and demean you.

Keep in mind that the CEO of usell.com has been convicted of defrauding the public with money for cash schemes, also a by-mail scam cooked up to steal your money. I didn't learn this fact until it was too late, but it's not too late for you to learn from my mistakes!

DO NOT USE USELL.COM!!!
Rocsin Send email
 
Feb 23, 2012

Fraud

Domain service provider: web domain registrant information for usell.com.
Technical Contact:
Technology, Information it@upstreamworldwide.com
Upstream Worldwide Inc
200 E Broward Blvd
Suite 1200
Fort Lauderdale, Florida 33301
United States

ISP service provide: This domain translates to an IP address of 50.56.53.142. This IP address is owned by:
Name Cloud Loadbalancing as a Service-LBaaS (ORD)
Handle C02752681
Street 9725 Datapoint
City San Antonio
State/Province TX
Postal Code 78225
Country US
reference: http://whois.arin.net/rest/net/NET-50-56-52-0-1/pft
This is company has no abuse but is provided service by rackspace.com (abuse@rackspace.com).
Here's what you do, send an email to the following addresses:
abuse@rackspace.com
abuse@upstreamworldwide.com
it@upstreamworldwide.com
In the email state that you are informing them of fraudulent activity conducted by their customer "usell.com" and that by providing service to them they are enabling this activity. Request their help is stopping this activity. Detail the issues you have and point them to links on the web showing the scam. Try and keep it to the point and matter of fact - abuse departments get 1000's of emails a day.
In addition here are the contact details for upstreamworldwide.com -- call them and complain.
Chief Executive Officer Doug Feirstein
Office No.: (954) 915-1550
Chief Financial Officer: Daniel Brauser
Office No.: (954) 915-1550
Chairman of the Audit Committee: Grant Fitzwilliam
Office No.: (954) 907-1209
Outside Legal Counsel: Michael D. Harris, Esq.
Office No.: (561) 478-7077
Whistle Blower Hotline:
Toll free North America:
Toll free Outside of U.S. and Canada: Toll free fax (North America only):
(888) 883-1499 (203) 557-8604 (866) 253-5201.
KornDubStep2012 Send email
 
Feb 23, 2012

Scam

Usell sucks major ass
Bruteforce101 Send email
 
Feb 23, 2012

Scam

uSell, Inc. Attn: Nikhil Raman The Slat House 50 Cocoanut Row Suite 212 Palm Beach, FL 33480 Email: info@uSell.com
NiceGuy2010 Send email
 
Feb 23, 2012

Scam

I tried the Usell.com website knowing that it was probably a scam, but I figured it wouldn't hurt to send in some old phones that were lying around collecting dust. They promised money for cell phones sent in, as long as it could power up, make phone calls, and the LCD screen was undamaged. I received a quote for two cell phones, that both meet the requirements previously stated, on 11/03/10. These phones were in perfect working order. The first quote was for an LG Envy 2 and was for just under $30 the second quote for for just under $20 for an Lg Chocolate 2. After waiting nearly 2 months I figured my assumption was correct and it was a scam, but I received an email saying my check was in the mail. I received a check on 12/29/10 for $9 stating that if it was for the wrong amount it was because my phone didn't meet the requirements. I have yet to receive any communication about the second phone. The company does not provide a customer service phone number and even though you are provided with a user name and password I have yet to find a way to login and check on my account. I have also received no responses to my emails sent to their customer service department. Long story short this is a nice idea but it is a scam. I hope they truly recycle the phone, but don't send in a phone expecting money in return.
A UNHAPPY CUSTOMER Send email
 
Feb 23, 2012

Scam

Well at-least you guys got some sort of compensation I received Nada FUCK U SELL!!! GOD DONT SLEEP AND KARMA'S A BEAST
DEE.W Send email
 
Feb 23, 2012

So far not so good

I saw a commercial for uSell.com. They promise to give you a reasonable quote for you gently used cell phones that you no longer need or want. I submitted a quote request for the 2 blackberry 8900 phones that I had. They quoted me @ $72.00/phone. Which to me was a great deal considering otherwise they would have been collecting dust in a drawer. So, I requested they send me the "secure" shipping bag and about 4-5 days later I received that. They send you the shipping bag and shipping label. I put both phones in the envelope...affixed the label and but it in the mail box. Now they promise to send you emails once they receive your phone and throughout the entire process. So, seeing that 3 weeks went by I figured let me shoot them an email (only way to reach them) and see what they say. Maybe they just forgot to email me right? NOPE! According to the rep helping me they have not even received the package. She continues in her email that maybe since I mailed it during the holiday season (I mailed it Dec. 22nd...it is now Jan 11) that maybe the USPS is just behind. Um, yea the post office can be slow...but not 3 weeks slow. I get my Netflix in 2 days...and that was over the holiday season also. So I respond back to her "well is there a way to track the package?" she emails back "no, they do not have a way of tracking it, but that all phones are insured up to $100/each." So, I respond" Ok, that's fine, but how long to I have to wait for something to happen then? Either way you need to cut me a check cause I'm not leaving this as just a loss. Yea I didn't want the phones anymore but you don't promise me one thing then then do another." I am currently waiting for her to respond to that. I will let you know what happens. But, my whole point is..I will never do this again...I will not recommend this service to anyone. If you do decide to give them a try I wish you luck.
C.J.1 Send email
 
Feb 23, 2012

So far not so good

Thank you everyone! I will be giving my old phones back to AT&T and not using Usell.com The company sounds like a pain in the b...

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