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Vericrest Financial

United States

Consumer complaints and reviews about Vericrest Financial

pissed but not put out Send email
 
Jan 10, 2013

VERICREST FINANCIAL

VERICREST USED TO BE CITGROUP WHO BEFORE THAT WAS ACCREDITED HOME LENDERS. Vericrest seems to be owned by Lone Star Funds, who is backed by the Hudson Group. I would bet my life that the proper chain of command concerning our loans has not been followed. The mortgage SERVICER(vericrest) cannot legally foreclose on our houses UNLESS THEY HOLD THE NOTE!!! I am going to fight tooth and nail for my house thast I am underwater with, been lied too, yelled at, you name it by vericrest employees, but if we all educate ourselves and complain complain and complain some more I think we can win this battle. Educate yourselves people, dont sit by and let them take what you have poured your heart and soul in to! I have emailed any and every single person and entity involved in this whole fraudulent, predatory scam from accredited, CIT, vericrest, hudson and lone star. Once you start searching you wont believe what you find out. It gives me more inspiration to fight and I hope it does for you too!
Clownydogwoof Send email
 
Feb 23, 2012

scam

I previously worked for a company that monitored Vericrest's customer Service and Collections Departments. I felt so badly for the people they scammed I quit my job! They added extra fees, lied about monthly due dates so they could add more finance charges and penalties - the list is endless. People who were NOT in debt and should not have been called had no chance, either. They were still treated like crap! Some of the reps were so rude - cursing the customers - berating them. I know for a fact they broke so many federal laws concerning debt collections harassment - they really should be investigated...
Sandra Morelli Send email
 
Feb 23, 2012

scam

I was with Citi Mortgage after a Unemployment program. Then told me to try to Modify my loan. During that time they sold my mortgage to Vericrest Financial and then I have been trying to get my loan modified Since Last yr. I went to a Lawyer Scara, Wigfield in Wayne NJ and they said they would handle it. They never did, the girl in office made only a couple of calls. She is no longer with the company. They just apologized to me! Now I took it back into my hands and Vericrest said that now after my review my mortgage loan is a lower interest rate then the modification. They have now started foreclosure procedures... This is only a brief summary of what my nightmare has been for over 1 yr. MORTGAGE COMPANIES SHOULD NOT SCAM PEOPLE AS MYSELF AND NOW I HAVE TO PAY THEIR LAWYER FEES AND LATE CHARGES!!! LATE CHARGES SINCE I HAVE BEEN WAITING FOR THEM FOR OVER 1 YR... I AM HAVING A NERVOUS BREAKDOWN... I CRY AND I AM SOOOOO UPSET I CAN NOT BELIEVE THIS IS HAPPENING TO ME... WHERE IS THE GOVERNMENT? WHERE ARE PEOPLE TO HELP US!!! I AM NOW WITH THE HOMEKEEPER PROGRAM... I HOPE WE CAN TAKE THEM TO COURT... ... NJ RESIDENT
Sandra Morelli Send email
 
Feb 23, 2012

scam

January 9, 2012---THIS IS A LETTER THAT I HAD TO SEND TO VERICREST ... THIS IS ABOUT THE 3RD TIME I HAD TO BEG THEM TO FOLLOWING THROUGH... AFTER TELLING ME IT TAKES A COUPLE OF WEEKS HAS TURNED INTO 1 YR!!!

Dear Modification Department of Vericrest Financial,

Before looking through all of my documents, I would appreciate you reading this letter to understand what my situation has been the past year.

I originally had my mortgage with Citi Mortgage. I was paying my mortgage payments and then was laid off from my job. When I called them to discuss my financial status with them they offered me a program to reduce my payments during unemployment. This offer sounded good to me until I could find a job and then at that time I can resume my life. At the end of the 6 months they then told me that I had to pay them $20, 000.00 in order to go back to my regular mortgage agreement. This money had to make up the difference of the lower payments that I made. I was mislead by them and understanding that the money was going to be put towards my principle. However this did not happen and I had to give them $20, 000.00. I returned to work at that time, they told me about a modification. It is great and would lower your payments. Well this was another mistake, I should have never agreed. I do not know why they even suggested that to me. A couple of months later that the government program I did not qualify for because I was making to much money. They suggested an In Home Modification. As another month went by during of which they were working on my modification they sold my mortgage to your Company, Vericrest. When your company talked to me they assured me that I would qualify and they would continue to get me into a modification program. Well I have called many, many times, sent over all of my information, talked to several people and each time explaining that I sent over documents and again they assured me that they were working on a modification. Your department also told me that they were very behind because of all of the customers that were out of work and getting new customers as myself from Citi Mortgage Company. At that time they said the government modification has been denied but will be trying to put me in an In House Modification. As I then got very frustrated and having medical problems from all of the stress, I turned to a lawyer. At this time my lawyer assured me that with my income there would be no reason for me not to qualify. It would take no longer than 3 months and there was a 99% chance that I can put this behind me. I have sent the lawyer all of my information again and Mr. Wigfield told me that Colleen in his office will stay on the phone with Vericrest and keep trying to understand why my modification In home was taking so long. Again, Colleen assured me that she deals with this all of the time and there was no need to loose sleep over this. I called Mr. Wigfields office the beginning of December and asked for Colleen. “Colleen NO LONGER works here”. All of this time she assured me that she was taking care of everything and was in contact with your office. What was she doing????? She said you were doing a In-Home Modification. She also said that your lawyers have agreed to work with us. AGAIN, being lied to and mislead. Mr. Wigfields office also said that months ago this should have been taken care of and doesn’t know what happened. I WANT TO KNOW WHAT HAPPENED!!! DO THEY KNOW WHAT THEY HAVE DONE TO ME, I AM FIGHTING TO KEEP MY HOME NOW!!!

I called NOVA Debt. A non profit organization that is affiliated with the US government. They agreed that I have been mislead and will try to lead me in a good direction. The direction lead back to your office. Your office told Susan (Novadebt) that if I send in all of the enclosed information that they would do another modification. Since the rates are lower now that I had a good chance to put this behind me.

Remember, for every person that said they were going to help me has now put me in a greater debt, does anyone realize that this is my home? Has this been a game for them? I am 52 years old and want to keep my home and was able to keep it and financially afford it with the same income that I have made through the years. With the same income of 11 years I have kept my home, I also refinanced it with Citi Mortgage Company, I was employed and unemployed and I do not see any reason why now I wouldn’t get my mortgage back to the way it was. I have invested my life's savings and I hope you can work with me. Put yourself in my situation, you would have ended up the same way as I have.
Sandra Morelli Send email
 
Feb 23, 2012

scam

January 9, 2012 AFTER 1 YR. AGAIN AND AGAIN... SENDING THEM INFORMATION AND I AM TRYING AGAIN... THEY SAID NO!!! MY INTEREST RATE ON MY MORTGAGE IS LOWER THAN WHAT THEY CAN OFFER ME... WHY TELL ME OR OFFER A MOD. IF THIS WAS THE ANSWER THEY WERE GOING TO GIVE ME... WHY... THIS IS A SCAM!!!

Dear Modification Department of Vericrest Financial,

Before looking through all of my documents, I would appreciate you reading this letter to understand what my situation has been the past year.

I originally had my mortgage with Citi Mortgage. I was paying my mortgage payments and then was laid off from my job. When I called them to discuss my financial status with them they offered me a program to reduce my payments during unemployment. This offer sounded good to me until I could find a job and then at that time I can resume my life. At the end of the 6 months they then told me that I had to pay them $20, 000.00 in order to go back to my regular mortgage agreement. This money had to make up the difference of the lower payments that I made. I was mislead by them and understanding that the money was going to be put towards my principle. However this did not happen and I had to give them $20, 000.00. I returned to work at that time, they told me about a modification. It is great and would lower your payments. Well this was another mistake, I should have never agreed. I do not know why they even suggested that to me. A couple of months later that the government program I did not qualify for because I was making to much money. They suggested an In Home Modification. As another month went by during of which they were working on my modification they sold my mortgage to your Company, Vericrest. When your company talked to me they assured me that I would qualify and they would continue to get me into a modification program. Well I have called many, many times, sent over all of my information, talked to several people and each time explaining that I sent over documents and again they assured me that they were working on a modification. Your department also told me that they were very behind because of all of the customers that were out of work and getting new customers as myself from Citi Mortgage Company. At that time they said the government modification has been denied but will be trying to put me in an In House Modification. As I then got very frustrated and having medical problems from all of the stress, I turned to a lawyer. At this time my lawyer assured me that with my income there would be no reason for me not to qualify. It would take no longer than 3 months and there was a 99% chance that I can put this behind me. I have sent the lawyer all of my information again and Mr. Wigfield told me that Colleen in his office will stay on the phone with Vericrest and keep trying to understand why my modification In home was taking so long. Again, Colleen assured me that she deals with this all of the time and there was no need to loose sleep over this. I called Mr. Wigfields office the beginning of December and asked for Colleen. “Colleen NO LONGER works here”. All of this time she assured me that she was taking care of everything and was in contact with your office. What was she doing????? She said you were doing a In-Home Modification. She also said that your lawyers have agreed to work with us. AGAIN, being lied to and mislead. Mr. Wigfields office also said that months ago this should have been taken care of and doesn’t know what happened. I WANT TO KNOW WHAT HAPPENED!!! DO THEY KNOW WHAT THEY HAVE DONE TO ME, I AM FIGHTING TO KEEP MY HOME NOW!!!

I called NOVA Debt. A non profit organization that is affiliated with the US government. They agreed that I have been mislead and will try to lead me in a good direction. The direction lead back to your office. Your office told Susan (Novadebt) that if I send in all of the enclosed information that they would do another modification. Since the rates are lower now that I had a good chance to put this behind me.

Remember, for every person that said they were going to help me has now put me in a greater debt, does anyone realize that this is my home? Has this been a game for them? I am 52 years old and want to keep my home and was able to keep it and financially afford it with the same income that I have made through the years. With the same income of 11 years I have kept my home, I also refinanced it with Citi Mortgage Company, I was employed and unemployed and I do not see any reason why now I wouldn’t get my mortgage back to the way it was. I have invested my life's savings and I hope you can work with me. Put yourself in my situation, you would have ended up the same way as I have.
Left Out In The Cold Send email
 
Feb 23, 2012

bad loan company

Vericrest financial has ruined my life and my familys. After 23 years of living and raising my children in the same home Vericrest financial forclosed on me. I became disabled and was no longer able to make such a high monthly payment. I pleaded with them to adjust my loan so that I could make my payment until my social security kicked in. They sent me a proposal for 178, 000 and after all thier fees my payments were more then before. My original loan was only 156, 000. Sad to say I'm single and disabled and they knew that due to my honesty. I was forclosed on Sept 27th and given 1, 500 dollars for cash for keys as I had no money. Now, my house sits vacant with a price tag of only 89, 000 on it. Why? I cry each day just wanting to go home. Please a nyone with information on this company or similer story contact me at anxshus2b@yahoo.com and maybe if we ban together we can get someone to listen to us!! Thank you!
Day To Day Prayers Send email
 
Feb 23, 2012

bad loan company

I empathize with you as well. I had my mortgage sold to them some time ago and have had nothing but negative experiences with each encounter. I applied for a loan modification for a hardship I never even got a response from the company! I then filed Bankruptcy, had to accept the same high interest rate, taxes not escrowed to keep my home. I recently have asked them about a lower payment, due to having a hard time paying my taxes and they lied and told me they had a program available that could help me that because I paid the first half of the year's taxes if I paid an additional $200 amount they would pay the remaining amount for me for this year to catch my account up. I would then have an escrow account set up going forward. I paid the $200 amount waited 2 weeks and called them and was then told the program was over they were not offering that anymore. I was furious. I said do you make notes that something was promised or in process, what happened? I did not even get a letter in the mail if there was criteria I had to meet, the only thing I was told by a phone rep was I don't know I am sorry. I asked to speak to a manager to get more specifics. He said they were in a meeting put me through to a voicemail, I left a message asking for a callback and I never even got that from the company. I wish I had my mortgage with someone else as well!
Frustrated Homeowner In AZ Send email
 
Feb 23, 2012

prepaid taxes

My loan was originated with the CIT group which sold my loan out of bankruptcy to Lone Star Funds who appears to own "Vericrest Financial" before they did they PREPAID my Property Taxes before they were due and set up a bogus escrow account which has been shorting my monthly payments in order to cause the account to be delinquent, thus racking up late fees junk fees ect. I have tried to get them to fix this for 3+ years. I am done I have recently sent complaints to RESPA, OCC, ATTNY GEN, FTC. and am know awaiting responses I urge everyone to do the same. This company should be called "VeriCRAP"
***Additionally anyone with foreclosure issues should go to this website;
www.independentforeclosurereview.com you may be eligible for a free review of your case, good luck
Srsimpson Send email
 
Feb 23, 2012

prepaid taxes

Yes, I agree...try righttocancel.com and foreclosurefraud.com...fight back. all your dealing with is debt collectors, not your lender!
Contact the Consumer Financial Protection Bureau and let them know what is going on and they can help you free...they are looking for complaints from banks about now during all these changes and new regulations being slapped on to them...

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