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Walgreens Pharmacy

United States

Consumer complaints and reviews about Walgreens Pharmacy

llsalley Send email
 
May 27, 2015

Update

I had been speaking with a neighbor who advised that she also had a problem with the pharmacist in store #04648 Walgreens. Her doctor set her medications specifically a certain way because of her heart problems and allergies. When she went to get the prescription refilled, the pharmacist advised her that they were going to her something where the dosage would be different, she advised them that they cannot alter a patient's medications and not even clear it with the doctor. The pharmacist my fiance went to in Walgreen's #06163 advised my fiance that he wouldn't fill the prescription my fiance gave him because of the new guidelines and that my fiance needed to have the doctor call the pharmacist and he would explain it to him. He said that the doctor deals with that every day and should know bout it. We made a second trip to my fiance's doctor's office and advised what had transpired and was advised that the prescription was not going to be changed because any alterations would cause more problems after all that was done to get my fiance's situation regulated properly. Was advised that it sounded like the pharmacist was trying to tell my fiance how to take his medications. I advised my neighbor to make sure she checked her medications if she gets them from Walgreens because they were going to switch them on her once already and she needs to be certain of what they are giving her. As for me, since Walgreen's can't seem to be trusted with medications and the way the doctor prescribes them , I am also going to take my business elsewhere. I need to be able to rely on my pharmacist having a conversation with my doctor regarding any alterations to my medications prescribed specifically by my doctor. The pharmacists at Walgreens seem to think that it's alright to second guess a doctor's prescription because the doctor knows nothing and they know better. If such practices are allowed to continue, someone is going to end up hospitalized or worse, lose their life. If the pharmacist is going to make any adjustments to medications, they need to have a conversation with the prescribing physician and not advise the patient that they need to have the doctor contact the pharmacist. This is totally unacceptable.......changes need to be made before something happens.
User Send email
 
Apr 8, 2012

Hard time

Dear Reader,

I never in my life had to deal with rude people like I did these last two days. I have coverage for my meds and I went into that pharmacy and waited 35 minutes for it to be filled after they had the call in for 2 hrs. Then my Meds were filled and they rang me up for 45 dollors for Amox, I said I have coverage and she replied ummm no u don't we checked, so after arguing for 15 minutes I give them my coverage number with ID and she said well we can't give u coverage anyway because we don't have the Doctors MPI number.So I called the Doctor on call and they left him on hold twice so long he gave up.Then she said 45 dollors or I can't help u any longer.The next Morning I was the first at my Doctors office telling them what was said and what happend, they said its ok we will call them and get to the bottom of this and get u your meds.So I call at 4:00pm to tell them Im on my way to pick it up and she said sorry u have to go somewhere else we can't help u here.So I called my Doctor back and they switched my Meds to Rite Aide in Grand Junction and they were the sweetest people to me ever, not only did I get my meds for 4 dollors they give me a 30 dollor gift card...Thank you Rite Aide I love u guys!!! Oh yeah Walgreens lost 6 customers because of this My Familyonly deals with Rite Aide now.
User928833 Send email
 
Apr 8, 2012

Hard time

I just realized I was SEVERELY shorted on my generic Xanax that I have taken for years. Because I am on medicare it is not covered. Unless they made a counting error they can audit, I will assume I am going to get no satisfaction although I am missing 1/2 my Rx that cost me more than $83. I'm not the drug addict. I always fill at the same pharmacy and from one doctor. If its not a counting error my Walgreens has an addict or dealer on duty. I never thought I would have to count so many pills but obviously I will have to for now on. My doctor will give me an Rx if I need it but either way I am paying a fortune, much earlier than I should have to. This is very unfair. Believe me I wish it wasn't Xanax because then medicare would investigate. I have every intention of calling the DEA if a proper investigation is not undertaken by Walgreens
TheTuna Send email
 
Mar 5, 2012

Would not fill a refill

This is the second time this has happened in the last 6 months.

Tonight I tried to pick my class 3 controlled substance 2 days early. It's a refill. Insurance would not pay until tomorrow which was only 3 hours away. I asked if they would run it on my secondary insurance since I was there and picking up another script they told me no. So I said I would pay cash, again they told me no. The pharmacist at walgreens said I had to wait exactly 15 days from date of the last refill. It's a 15 day script.

Now they have put a flag in the computer saying they will have to call my doctor to get my refill. I'm sick of being treated like a criminal when I go in to pick my controlled substance up.

Because of this I have decided i'm going to transfer all off my scripts (8) to a local pharmacy.
Bottom line I'm fed up with getting looks and comments from the pharmacist and staff when I go to walgreens for my pain medicine.
Whythelongfaces Send email
 
Mar 5, 2012

Would not fill a refill

Controlled substances can not be filled early no matter how much you pitch a fit and complain on here. Transferring your scripts to another pharmacy will not change the law honey.

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