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Walmart Money Card

United States

Consumer complaints and reviews about Walmart Money Card

Sally80@yahoo.com Send email
 
Mar 13, 2014

personal information verification mc center read back wrong infomation

I was so upset when I found out I had to give my soc sec number over the phone or online to activate the card. This is after I paid my money for the card, you have the nerve to ask for my personal information so I can spend the money I paid for. WHAT! I tried to get my refund and realized this was going to piss me off even more. All I got were phone numbers to call and still the first thing they asked for was my soc sec! Since the amt of the card did not break the bank I activated the piece of crap and while in the process of activating, after giving out my personal information the automated system read back my information to verify what I gave them.THEY READ BACK A DIFFERENT NAME! What! I went on line got a customer service person and all she said was if I read the terms and agreement I had the option to purchase or not. She did not even respond to the incorrect name they read back to me. To see the terms and agreement you have to go on line. If you are purchasing the card in the store you will not see the terms and agreement until after the purchase and that is what I told her but she kept repeating the terms and agreement spill like a robot. I was so frustrated. I canceled the card. Now I have to wait to see if my PI is under someone else name. That is the reason for purchasing the money card. Very disappointed. Do Not Purchase A Money Card from Walmart!
Squeezed Send email
 
Mar 21, 2012

HACKED

I got a Money Card and within 5 days I was told the date was wrong and to put one they gave me down and then I couldn't buy anything bause the CVC # on back was wrong. They did nothing so I feared I was hacked and found a place on line that I bought with the 250.00 I had in it. It was really bad and had to buy something I didn't need just to gt my money out. I was then able to close the card.
Carly 4 Send email
 
Mar 21, 2012

HACKED

My husband and I have had 2 cards but one account - since we have had it it has been hacked twice. We told Walmart about it and they would not help us, no money gotten back, they gave us a new card but the account was the exact same - we should of known this was not good. And yep it was a while later but we got hacked- again. Not a big amount- but he doesnt know how mouch my husband eyes our our spending - a gun in WA? I have never been to WA! Little things like that but places we never have gone.
Frustrating!!! We puled our money and got a real Bank account. So disgusted that they would do nothing for us.
PrisGonz Send email
 
Mar 7, 2012

LOCKED CARD

They locked my account yesterday. I sent my fax in this morning. Cant anyone tell me what the end result was with your account, please. Any info would help. Thank you.
RAYDON Send email
 
Feb 27, 2012

LOCKED CARD

I HAVE HAD A WALMART MONEY CARD FOR TWO YEARS WITH NO PROBLEM UNTIL I USED THE DIRECT DEPOSIT AND THEN THEY LOCKED MY CARD WHEN THEY RECIVED MY TAX REFUND SAID FOR SCURITY REASONS THEY NEEDED ME TO FAX MY ID AND COPY OF SS CARD SO I DID AND THEY RECIVED THEM BUT SIX DAYS LATER MY CARD IS STILL LOCKED AND THEY HAVE PROMISED ME OVER AND OVER AGAIN I WOULD RECIVE A CALL FROM A SENIOR REP WITHIN THE DAY AND NO CALL HAS BEEN PLACE TO ME, WHEN I CALL THEM THEY SAY KEEP YOUR PHONE LINES OPEN
Deep94 Send email
 
Feb 27, 2012

LOCKED CARD

They thing is happing me now.. Send a fax copy of my husbands DL said willl take ten days... Blah Blah... My husband also had his pay check D.D.. I'm FUCKING PISSED...
Constantinexi Send email
 
Feb 23, 2012

possible fraud/ holding a released hold

I have had a walmart money card for a while and have had so many complaints i wouldnt know where to begin. The main one is when a hold of funds is placed on your card. more than once they have held my money for much longer than i feel is legal(i cant seem to find the law and what is legal in this issue tho) my first example is i ordered a replacement phone through sprint at the time i thought i had to pay for it myself. sprint contacted me and said it was approved through insurance and had released the pending $365.88 on that day. i waited, and waited, and waited for the pending charge to return to my account 16 days later i contacted the customer service number and was advised and i quote " it can be held up to 15 days even though sprint released it" that does not include weekends and holidays. it took 7 phone calls and 28 days to get the money returned to my account after sprint released it as pending. i was advised to contact sprint and have them call the money card people and get the fax number the sprint can send a fax releasing the funds this was after 20 days. why should sprint have to do all that 20 days after they did what they are required to do? it is obvious that this pre paid card co has no intention of ever conducting them selves in a manner of respectable conduct towards its customers. i still use this card because it is a way to protect yourself from fraud and misuse by only having whats available on the card so if its not there it cant be taken when your traveling or using online so thats the only benefit, however the internal abuse by the company itself is a serious problem. perhaps someone out there has advice on possible class action against this company or some sort of recourse its card holders can take to curb this out of control and uncaring company. they seem to think that just because its customers are using prepaid services they are subhuman or unimportant members of society, this may sound strong however they have since day one shown they feel this way and have done nothing what so ever to correct any complaints.
Geminipieces Send email
 
Feb 23, 2012

possible fraud/ holding a released hold

They have placed a hold on my card because of the IRS depositing money that wasn't mine. I let a friend use my card. OK, it's a no-no, I found out the hard way. The Walmart company placed the hold and is giving me a real hard time about releasing it! I sent in everything they asked for, including notarized letters, now I have to contact IRS. How long is this going to take???

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