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WatchCartel

United States,
Kansas

Consumer complaints and reviews about WatchCartel

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Feb 23, 2012

Non-delivery of merchandise

I ordered a replica watch from the Watch Cartel in early June but did not receive the watch that I ordered. I contacted them and they agreed with me about the discrepancy and agreed to replace it. It was returned and got a confirmation that they had received it. The replacement was allegedly shipped but I never received it. It took me almost a month to get them to respond to my attempts to contact them and they agreed to send me another one. The particular model was not being manufactured but I was assured that they had located the proper components to make me a new one. I was in phone contact several times in the following weeks, as the components were being gathered and assembled. I have still not received my watch and have been unable to get a response from them via phone or email for the last 6 weeks. I'm very disappointed, as I had previously made a purchase from them and had very good customer service.
Watch Collector1 Send email
 
Feb 23, 2012

Non-delivery of merchandise

The Watch Cartel is the best!!! and I mean the best. I orderd a watch in July and they sent it to me with no prob. I ordered another in October and it had a problem. Second hand was getting jumpy around 05 sec. to 20sec. so they said they would have another made. Well the one they made was wrong, so I they told me they would have another made. I decided I wanted something else on the site. It was more than the other one i had gotten that was defected, but they gave it to me as an inconvienence. They shipped it express. They are very professional. The owner is the from the US, and I have spoke to him many time on his personal line and his office in Guanzhou, China. They would have made the other again and have gotten it right, but I liked the other just as well. Plus it was getting close ot a rather large Chinese holiday, so I decided that would be best. So FOR ALL OF YOU COMPLAINER's talk to Maria or DR, and they will fix you right up. Maria is Chinese, and runs the office most of the time and all the time while DR is in the US. If they don't trust you enough, they probably won't give you DR's personal number in the US, but Maria is just as helpful and fix your problems very fast. Also remember when you call that you take in considaration of the time zone difference. (based on EST) they are 13hours ahead of us. So wait till 9 to 10PM to call for all of you easterner's. They are very professional. I will never or from another Rep. Site again!

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