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Weathershield windows and doors

United States,

Consumer complaints and reviews about Weathershield windows and doors

Wylie Basham Send email
May 9, 2016

Leaking Weathershield Casement Windows

We spent many thousands of dollars with Weathershield for all windows in our new home in 1994. They were top of their line aluminum clad wood casement windows.

For years now somehow water has gotten inside them and the inside wood at the bottoms has apparently rotted. Several times we replaced the screws on the bottom hardware and sealed around them. That did not help at all.

We have had to replace sheetrock and baseboards and carpet below the windows 3 or 4 times now.

The dealer we bought them from no longer carries Weathershield and was not the least bit interested in our problems. I have tried to contact other dealers, as well as Weathershield, but had no response.

We need some expert advice on what we can do to solve our problem. We realize we cannot count on their warrenty.
youngiam Send email
Apr 14, 2016

Vetter windows

Wow - from reading all the complains above - looks like we are screwed. Our Vetter window are loosing their seals one by one and clouding up. Looks like rotting of the sills will be next according to the above complaints. We are retired, we purchased this home 3 years ago. From what I know it is a Wasau home and was built in 2004, which should be well within a warranty. We thought we were buying a house a quality needing few repairs beyond replacement appliances. We certainly were not planning on replacement windows. Let me know if there is a class action suit going on.
EHEBLE Send email
Mar 21, 2016

Weathershield seal failure

Weathershield is a JOKE. Our home was built in 2007 with all new Weathershield casement windows. The seal/glazing on nearly all of them has failed and there is significant leakage with any direct rain. The "local" technician that we were referred to by the manufacturer took a brief look and reported that, even though these are less than 10 years old, the necessary repair would be considered labor only and would not be covered by warranty -- then insisted on a consultation fee!
KarenStuttgen Send email
Jan 23, 2016

Weathershield Vision 2000 product line

We built our home in 2000. From the first year, we have replaced widows because the gas escaped, clouding the view. We have lost track, but I estimate we have replaced 15+ windows.This year alone, six more windows lost gas. I tell everyone stay away from Weathershield. I asked the rep once if this is problem (lie), she said it was due to our house settling. Guess it's still settling...not!4
marsha mondry Send email
Oct 24, 2015

weather shield service

I have three Weathershied sliding glass doors which have held up well as they are 27 years old. Four years ago had parting stops and weatherstrip replaced on one. Recently contacted company as another door needed these replaced. They were no help and even
though the replacement parts catalog lists what I needed they said they no longer carry the item and referred to some window
parts companies that might have the parts. They were not much help and said the doors were too old. Not happy with the outcome
and can't locate the part anywhere.
Gary1522 Send email
May 29, 2015

Vetter Window and Doors

I had a home built in 2002 with Wausau Homes. They used Vetter windows and doors for all of the windows. I have had a few replaced while they were still in business. Last year I replace 6 windows at my own cost and this year plan on replacing 9 more. As so many of you have stated they will not honor the warranty they gave for 20 years. I have no recourse but to do this at my own expense. Wausau Homes will do nothing, Sterling Homes a division of Wausau also will not do anything. There are about 10 to 15 homes in our subdivision that have been built by either Wausau or Sterling Homes and I am sure many more homes have the same issues. I have tried many times to get this resolved. The estimate I just received is another $2,000 out of my pocket and this is just for the glass not for the install. Last year I spent over $1,000 and next year I will have the others replaced that will cost me at least $1,500. It is not right that we are left footing the bill for defective products that we had no choice in picking out the manufacture of these windows. If there is a class action law suit, I would be in, in a second. Anybody out there know of one or will a attorney please take it on.
Contact me at: gary_flynn@sbcglobal.net
ThebigDerral Send email
Jan 28, 2015

No argon gas installed

Lookin for back up I. Personally had a positioning quality control and KNOW of no argon gas being placed in glass. Yes. Lead person turned his back and a peek a boo around the corner from the employer who was supposed to do the job. Quote. Get them numbers out. Wasn't long after that I a cussed of braking. The tester. Ya right
Laralyn Send email
Dec 8, 2014

Vetter Doors and Windows Warranty Not Honored

Our windows and doors were installed in a new home in 1999. We cannot find out who warranties these windows now that different company owns the previous Vetter company. It appears that is Crestline Windows and Door Company. According to the PWD Service supplier, they are not responsible for warranties so the manufacturer is the one I guess we need to uphold their warranty which should have transferred when they bought the company.

Cannot reach anyone by phone and do not have any idea how to get this warranty honored. I guess (especially after reading that we're not the only ones) we are going to have to get their attention. To do so may require a lawsuit. We are now taking our issue up through the regulatory complaint system. If no resolution, will proceed with lawsuit. Time is wasting and before our windows and sliding patio doors completely fall out from rotting and leaking, we are taking action. Enough really is enough.
dac Send email
Oct 7, 2014


Every one of their windows failed in my home, Company refuses to stand by the warrantee. I would join a class action law suit in a flash. Something needs to be done about this unethical company
2bfree Send email
Feb 7, 2014

Warranty work not being honored

Most of our windows failing and rotting. Weathershield is refusing to honor warranty and stating it was our fault.
I have started a FB page under Weathershield.(windows and doors)

To see if some are interested in a class action suit.
Thank you !
Larry Gunkel Send email
Jan 27, 2014

Vetter windows and doors

I had Vetter windows and doors installed in my house in 1999. Sense then they have leaked and rotted the wood and screws out of the bottom opening mechanism. This causing the windows to not close properly further enhancing the problems of leaking. This has endangered anything below with the imminent possibility of breaking and or falling off with any kind of wind while open. The top seals on all the windows and around the sliding glass doors have now deteriorated to the point that they all need replaced due to the fact they are no longer doing there job, all 38 casement windows and 8 sliding glass doors. If anybody has any suggestions please contact.

Bummed in Indiana
Chris196 Send email
Mar 2, 2012

not honoring warranty

Well if it makes any of you all feel better Weather Shield just lost a lawsuit against them today for about 80, 000 dollars
Timcop911 Send email
Feb 23, 2012

not honoring warranty

I am also a pissed off Wisconsin owner of crappy Weathershield windows. I've had multiple failures in my casement window seals in the first 10 years of owning my house. I have had no response from any Weathershield reps and it has now been 12 years. I have been told that they will only replace at 50% and no labor reimbursement. Local glass companies dropped Weathershield and won't even come look at them to help get them replaced. Anybody want to sue them with me?
Ex Employee Of Weathershield Send email
Feb 23, 2012

not honoring warranty

as an ex-employee of weathershield (peachtree - crestline - vetter) i know of a major product issue with their clad casement windows. they leak water through the sill. most homeowners are unaware of this issue and will only notice it when the wall under the window is completely rotted on moldy. weathershields fix for this is installing a clad cover over the sill sealed with silicone...it won't last. they call this so called fix the 820 sill enhancement. sounds like a class action law suit to me.
WTWofWI Send email
Feb 23, 2012

not honoring warranty

As an independent window repair service I suggest first getting a copy of your warrantee online from the manufacture of your windows. Most windows made during the 90's through mid 2000's had a 10 year glass pane replacement because of seal failure at 100% and 10 more years at 50% but only one year on the installation costs. Since then the warrantees have gotten better like 20 years at 100% and 5 or 10 years on the installation costs. A couple things that will void the warrantee is putting tint film or large decorations on the glass. Both will increase the heat buildup between the panes causing seal failure. Also, make sure all exposed wood has been stained/varnished - most painters only stain/varnish the the face of the wood that is seen when window is closed. Any unfinished wood will void the warrantee and the wood will rot quickly.
Brent Jurkovski Send email
Feb 23, 2012

not honoring warranty

Yeah, these guys are crooks and are plain guilty of outright fraud. I've too have had over half the seals fail in my house in the first 10 years of owning these windows and two of the windows have major mold issues around the frames thanks to these windows leaking like sivs. If you value the health of safety of you family stay far away from Weathershield. They do not stand behind their product and could care less about the customer.
Beth Breeding Send email
Feb 23, 2012

not honoring warranty

We received an unlimited lifetime warranty from Weathershield when we purchased their best windows available. Not only do the windows leak every time there is a storm but paint came off the exterior of the windows. The doors are delaminating and leaking. Weathershield came out one time and basically told us that their product was perfect and we must have done something wrong if we were experiencing problems.

They refused to do anything even though we had an unlimited lifetime warranty.
Kenley Send email
Feb 23, 2012

not honoring warranty

Tried to summit a picture. I could get it to go through. ???

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