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Wesley Berry Flowers

United States,
Michigan

Consumer complaints and reviews about Wesley Berry Flowers

L.T. Send email
 
Mar 3, 2014

WESLEY BERRY Flowers

TFL WESLEY BERRY FLOWER misrepresented themselves and has lousy customer support. My husband, daughters and I wanted to order flowers for my grandaughter who was having surgery. We picked an arrangement from 1-800-FLOWERS but they had called to tell us that because of a computer problem the date on the order was wrong and they couldn't get it to her on time. They said that they had searched for a local florist that could do it but didn't find one. We wanted the flowers to be there when she got out of surgery so we canceled the order.

We then searched online for a local florist because her surgery was only 2 days away. We thought we were lucky to find "MARICOPA, AZ FLORAL next day delivery". They had a good choice of arrangements and we picked one we thought she would like. The one we picked was simple and under $20.00 how easy this was. As we hit the checkout button we got a message that there was a service charge bigger than the arrangement price. We figured that was for the quick delivery and didn't want to look further (in hindsight a HUGE mistake on our part). I got a confirmation E-mail that the flowers would be delivered on the date we wanted 2/25. The next morning I got another E-mail that it would arrive 2/26. We were disappointed, especially because the reason we chose "Maricopa, AZ Floral was because their banner said "next day delivery". At 9:00 PM that day, they still weren't there so my daughter, the child's mom, went out to buy some flowers from us at a grocery store. My account had been charged for the flowers and it said that it went to TLF WESLEY BERRY FLOWER not Maricopa AZ Floral so the next morning we tried to contact the company to get a refund. My daughter called all day long, each time the person would tell her they couldn't let her talk to a supervisor. When she insisted they do, they would put her on hold then eventually hang up and she would start over. ALL DAY LONG!! By the end of the day, calls from her phone would not even get through, it seemed to us that they had put a block on her #.

We have found out so many bad reports about WESLEY BERRY FLORAL by searching online that we are going to take this as far as we can to the BBB, FTD etc. We want to spread the word that they use deceptive practices to get your business and give small hometown florist's a bad name. They misrepresented who they really were and failed to deliver on time. PLEASE STAY AWAY FROM WESLEY BERRY FLORAL!!

OH, ONE MORE THING, 1-800-FLOWER's Quickly refunded our money, then, sent the flowers anyway. We will stick with them in the future.
Violet Ayon Send email
 
Feb 12, 2014

Wesley Berry Flowers

I received a birthday floral arrangement that looked like the entire arrangement had been run over by a truck!! The open stargazer lily was chewed up around the edges, the stargazer lily buds were hanging loosely as though dying, and the greenery was already losing leaves and all were pretty dusty. The back of the sealed notecard enveloped stated "w/pink bow & tissue" -- yet no such luck having those adorn the flowers.

My friend who ordered the floral arrangement contacted the Wesley Berry Flowers customer service line and refused to do anything about the wrong, unacceptable flowers that were delivered and the customer service representative hung up on my friend when she insisted they send the correct order -- what she ordered was beautiful, a far cry from that which was actually delivered. A co-worker came into my office and noted the flowers; she stated they looked like they had been here a week or longer. I was sure to give her the name of Wesley Berry Flowers so they could get full credit for the terrible job they do. It is a crime to take someone's money with false advertising, poor customer service, and total disregard for any kind of integrity for their business.

WARNING: Stay away from this company!!!
sassisissi Send email
 
Jan 16, 2014

did not recieved flowers for a sick aunt

I called December 22, 2013 and placed an order to send flowers to my aunt for xmas to cheer her up. She has not been feel well for some time. Yet the company did not send them and I just got my bill and I got charged. I did not want to ask my aunt if she got the flowers because I did not think is was respectful to do. Now I called up several times and yet no one wants to chat with me and how about no one can speak English. Oh everything is farmed out of the USA. Like they care of the people in the USA. Twice I was put on hold and of course they never got back to me. They did see that the flowers were not send but they did not want to do anything about it. No credit or even send any kind of flowers to my auntie. What the hell is wrong with business that think is it ok to take care of the USA when in fact they are from the USA. Remember people who live in the USA. If you hear that the person speaking to you is not from the USA. Hand up and dial again till you get someone from the USA. That is what I do and the people from over sea hate that. They are now saying they do not have to answer that question. I just hang up. So, Wesley Berry Flowers I just told my credit card to dispute this charge and I will put you on face book and tell all my friends about your employees and your business. Sassy you for not provide quality customer service. I hope someday you are treated the same way that you have treated me. God bless.
Ihatewesleyberry Send email
 
Feb 23, 2012

FRAUD

As a previous employee of Wesley Berry Flowers, this does not shock me. I ended up having to quit Wesley Berry Flowers for their horrible working conditions, rude bosses and terrible practices. They do not care what you order, they will send what is available, no matter what the day is. They claim to care about the customer but the only thing we are allowed to even offer is a store credit. When I was a worker at Wesley Berry Flowers, I would do my best with replacements but I got in trouble because this was becoming too much work and I was told I was "TO ACCOMIDATING". When people order online they undercut the flowers and take most of the consumers money instead of putting it towards the flowers. BE ADVISED when ordering from Wesley Berry Flowers, Flowers-Nationwide.com, 800Wesleys.com, Flowerdeliveryexpress.com. Wesley Berry is nothing but a scam artist who takes people for their money and does not deliver. They only made this right because it was on television, otherwise, they would have just offered more store credits. I feel bad for people who order from Wesley Berry Flowers because they loose money. PLEASE be smart with your money and DO NOT order from them. They will take 15.99 for a "service fee" and a Michigan tax of 6%, he will also TAX any coupons that you might have, and not even inform you, these fee's are not refundable. After they take your money they send out your order to a shop near by and THAT shop takes out a delivery fee from what you are supposed to have paid for the flowers. Example, If you paid $40 for a bouquet, $15.99 for the service fee, you would only get about $25 dollars worth of flowers and that includes the vase. Good luck with anyone who attempts them.
Ihatewesleyberry Send email
 
Feb 23, 2012

FRAUD

PS. If you're ordering for anywhere outside of the Detroit Metro area, they will only give the flower shop the amount you paid for the arrangement. Example, if you paid the $40 for the arrangement, they would give this amount to the florist, they would take out any fee's they have for the vase and their deliver costs (no matter what it costs, could be an additional $15 taken out) so you would only end up with the $25 dollars worth of flowers.
Fu_f2 Send email
 
Feb 23, 2012

FRAUD

It's pretty sad that you have to complain anonymously about a company that not only paid your bills, but was forgiving when you may have gotten sick, or been late because of certain circumstances.

Should just be happy you HAD a job in the local Metro Detroit area, instead of slandering the name of someone who signed your check.
Whythelongfaces Send email
 
Feb 23, 2012

FRAUD

Disgruntled employee. That says it all.
Send email
 
Feb 23, 2012

No satisfaction, false advertising

My mother-in-law retired a few weeks ago and since my husband and I could not attend, we decided to send her 24 long stemmed roses with the works. We paid extra to get a vase and chocolates etc and immediate delivery. In fact, we chose Wesley because it said same day delivery and that it was a FTD florist. We paid 117.52 for this: (direct from their site) Quote:"These beautiful 24 Mixed Roses will certainly brighten their home or office. Your selection includes 24 Mixed Premium Long Stem Roses accented with greenery"

When we received the payment invoice, we noticed that they had the delivery date set for next week - not the same day service we had requested. We had to call them and fix it - they told us they would add some baby's breath and a balloon for the mixup and for the fact that they could not get all the colors in the add. In fact they said the florist they contracted with had only miniatures roses in the other colors, so they could only send our bouquet of long-stems with three colors. We agreed to three colors instead of the many shown on the net. No problem. We thought.

The next day my mother-in-law sent us a pic. There were only 12 roses with a completely different arrangement than what we ordered. They were also already opened and looked to be anything but premium roses that the ad mentioned.

We complained and were told a few days later that the roses were supposed to be miniature roses and that the place Welsey contracted did not have them, so they sent 12 long stemmed instead and put in some greenery. As you can see from what I wrote above this was not their original story. It was the same rep, Chris, too. I wrote them back and cut and pasted their add which states we were to receive 24 premium long-stemmed roses and have heard nothing since. I also told them the roses were already opening when they received them, so they appeared to be older and that the arrangement was not professional. One rose all by itself was sticking up in the arrangement 3 -4 inches higher than the rest. The arrangement was supposed to be in a bridal bouquet style - where all the roses are trimmed to the same length. They didn't even bother to arrange these roses well. They have a guarantee of l00% satisfaction, which apparently means nothing.

This is false advertising. My husband bought me 12 long stemmed roses in a beautiful display last week from a grocery store where he paid $25.00 because they were starting to open. They were more beautiful than this expensive bouquet we contracted Wesley to take care of for us.

Please be careful for you can get taken.
Panther81 Send email
 
Feb 23, 2012

No satisfaction, false advertising

The only way for me to do justice to my experience with this "company" is to simply post the email that I sent to them about my most recent experience.
Wesley Berry Flowers Management and Customer Service,

I’m contacting you in reference to a recently delivered order that is far short of satisfactory. The order confirmation number is 18XXX. This order was place on January 27, 2012. It was deliver on Valentine’s Day, February 14, 2012. Strangely, I then received an email from Wesley Berry Flowers on February 3, 2012 that my order scheduled for February 14 had been DELIVERED! After calling your customer service department, I was then informed that the premature delivery had not taken place and that the delivery confirmation had been sent in error. The primary problem is that the order, a bouquet of red roses, arrived with bruised petals and the flowers were water-logged. In no way do I find this satisfactory. They looked old and awful! Although I placed my order WEEKS prior to delivery, I received an email on February 8, 2012 stating that, “due to the high demand of flowers, combined with the availability of certain flowers in various parts of the country, we may need to make substitutions to the arrangement you selected…” Though I found this odd having placed my order weeks prior to delivery (therefore assuming that satisfaction of an earlier order should precedence over orders placed later) I allowed that a substitution might be unavoidable because of demand. There is, however, no adequate explanation for the flowers arriving in the condition that they did.

During the month of January, I placed a total of 4 individual orders with your company. Egregious errors have occurred on 3 of those orders. Regardless of the glowing advertisement on your website, I no longer consider Wesley Berry Flowers to be a professionally operated organization and I have no inclination to do business with you in the future…ever. I wish to be immediately refunded any funds charged to my credit card for this order.

I have received a number of apologies on previous order that weren’t even delivered on the scheduled day (and, in one case, delivered 3 days after the scheduled delivery date!) and you must understand that, eventually, apologies in lieu of performance become meaningless. I am also attaching a letter that I emailed to you on three previous occasions regarding the previous orders that you have STILL not responded to. Perhaps you can address that matter as you address this because your record of incompetence is compiling and soon it will be difficult to track your missteps. In the event that I don’t receive a prompt response and resolution of this matter, I have every intention of utilizing the internet resources at my disposal to ensure that other well-meaning potential patrons of Wesley Berry Flowers are not subjected to similar scenarios in the future. I have tried to call Wesley Berry Flowers on numerous occasions today to convey my disdain but, if my recent orders are any indication of your general performance, I’m sure you are being inundated with complaints from across the country on this day after Valentine’s Day. Yours is a business that tends to have a significant amount of customer emotion attached to its transactions and what your performance has shown me is that your company is in no way in-touch with that concept. As such, you have worked very, very hard to lose a customer. I have “had it” with Wesley Berry Flowers.
Panther81 Send email
 
Feb 23, 2012

No satisfaction, false advertising

The best way to convey my experience with Wesley Berry Flowers is to simply attach the email I sent them today. It is as follows;
Wesley Berry Flowers Management and Customer Service,

I’m contacting you in reference to a recently delivered order that is far short of satisfactory. The order confirmation number is 18XXX. This order was place on January 27, 2012. It was deliver on Valentine’s Day, February 14, 2012. Strangely, I then received an email from Wesley Berry Flowers on February 3, 2012 that my order scheduled for February 14 had been DELIVERED! After calling your customer service department, I was then informed that the premature delivery had not taken place and that the delivery confirmation had been sent in error. The primary problem is that the order, a bouquet of red roses, arrived with bruised petals and the flowers were water-logged. In no way do I find this satisfactory. They looked old and awful! Although I placed my order WEEKS prior to delivery, I received an email on February 8, 2012 stating that, “due to the high demand of flowers, combined with the availability of certain flowers in various parts of the country, we may need to make substitutions to the arrangement you selected…” Though I found this odd having placed my order weeks prior to delivery (therefore assuming that satisfaction of an earlier order should precedence over orders placed later) I allowed that a substitution might be unavoidable because of demand. There is, however, no adequate explanation for the flowers arriving in the condition that they did.

During the month of January, I placed a total of 4 individual orders with your company. Egregious errors have occurred on 3 of those orders. Regardless of the glowing advertisement on your website, I no longer consider Wesley Berry Flowers to be a professionally operated organization and I have no inclination to do business with you in the future…ever. I wish to be immediately refunded any funds charged to my credit card for this order.

I have received a number of apologies on previous order that weren’t even delivered on the scheduled day (and, in one case, delivered 3 days after the scheduled delivery date!) and you must understand that, eventually, apologies in lieu of performance become meaningless. I am also attaching a letter that I emailed to you on three previous occasions regarding the previous orders that you have STILL not responded to. Perhaps you can address that matter as you address this because your record of incompetence is compiling and soon it will be difficult to track your missteps. In the event that I don’t receive a prompt response and resolution of this matter, I have every intention of utilizing the internet resources at my disposal to ensure that other well-meaning potential patrons of Wesley Berry Flowers are not subjected to similar scenarios in the future. I have tried to call Wesley Berry Flowers on numerous occasions today to convey my disdain but, if my recent orders are any indication of your general performance, I’m sure you are being inundated with complaints from across the country on this day after Valentine’s Day. Yours is a business that tends to have a significant amount of customer emotion attached to its transactions and what your performance has shown me is that your company is in no way in-touch with that concept. As such, you have worked very, very hard to lose a customer. I have “had it” with Wesley Berry Flowers.

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