So I had enough of the spam from these guys...cant blame the advisors but totally unacceptable practice.

See the chain below (nominalised)

......

Hi X (wink bingo rep)

Thank you for your response.

My original query was as a result of not being able to use the unsubscribe functionality (re-directed webpage) as per the link within the original email; as the page systematicaly populated an incoherent email address (which was series of punctuation marks).

I see that future mails following my complaint to yourselves resulted in the unsubscribe issues having been corrected.

I find it rather worrying for an organisation that should be committed to UK responsible gaming laws; is not wanting to investigate this issue further with the orginators of the email. This does still beg the question why an ESP outside of the European union; would make the effort to send a non-wink bingo branded email (who’s gaming licence is owned by two separate gaming entities Cassava Enterprises and Broadway Gaming Ref: 39075 & 39028) to consumers within the UK only to be directed to your UK site. This makes no commercial sense and is obviously some way of getting around PECR regulations.

I see that you are actually a trading name of Cassava Enterprises (888.com) which i find remarkable; as i remember clicking through a Facebook like some time ago and asking to be removed from all mailing lists.

I have CC’d the Information commissionaires office into this response as after looking at a UK forum (http://www.complaintboard.com/wink-bingo-l6744.html); it appears this is standard operating procedure for your organisation.

On a separate note; I also notice that you ‘apologize’ and do not ‘apologise’; maybe an idea to change your language settings or is this a outsourced back-office response team?

Please accept my apologies in the context of this email as it is not personally directed as your response. But I would suggest that this is referred to your team leader; who in turn can decide whether or not this should be escalated to your marketing manager. Of which they can decide if this is an unfair case of misrepresentation or an culpable un-earthed practice.

Regards.

[y]
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Dear Sir/Madam,

Thank you for contacting us.

Having reviewed the mailers I can confirm that these emails are not generated or being sent from Wink Bingo. We do not have your details on our records, and as these emails did not originate from us, we are not able to remove you from the mailing list.

In order to have these emails stopped, I suggest that you click on the unsubscribe link at the bottom of the email, or send an email directly to the sender of the email, requesting that you be removed from their mailing list.

Alternatively you can make changes to your email account which will allow for these emails to be sent directly to your junk mail in the future.

I truly apologize for any inconvenience caused.

If there is anything else we can do for you, please feel free to contact us.

Kind regards,
x
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Hi Support,

This is the email which when clicking on the link takes me through to your site.

It is not branded as wink bingo below but the URL tracks thought to your wink bingo site (it also will not let you unsubscribe as it the ‘email’ address is locked as a suedo).

Thanks,
[y]

------------------------------

Dear Sir/Madam,

Thank you for contacting us to raise this issue.

At Wink Bingo, the last thing we want is for individuals to receive messages from us that are unsolicited. We have searched our database and have been unable to locate the email address you are contacting us from and your address is not subscribed to our mailing lists.

Based on these findings, we believe the email you received was not genuine and did not originate from our network.

In order for us to investigate this further, we kindly ask that you forward a copy of the email you received directly to [email protected] for us for further review.

Your assistance in this matter is greatly appreciated.

Kind regards,
[x]

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I keep receiving your emails with the unsubscribe link taking me to a page that does not allow me to unsubscribe. Please confirm you have remove/immediately include me within your master suppressions list. I wish to be advise this action has been taken or i will raise this officially with the ICO.
[y]

Sick to the back teeth of all these emails and not being able to unscribe , it gets a joke and these people need prosecuting under the nuisance act

I am constantly receiving spam emails form Wink Bingo/Win Wink Bingo. There is no way to unsubscribe form this site and blocking does not work as they obviously change their details with each email. Today alone I have received 35 spam mails from them mixed in with my personal mail. I have noticed as well that I am receiving spam emails from several other companies and they all have the same format. These all seem to be gambling related.
I cannot alter my email address. I have never subscribed to any company to allow for this.
Please can anyone help as contacting the company has had no response.

Suddenly I'm receiving emails from Wink bingo at least once, sometimes twic a day. I know not where they've got my details from, I certainly haven't solicited any services or membership from them. Main problem being that the link within the emails to enable people to unsubscribe doesn't work, neither does emailing them. Give me a break, I'm old and fed up with this crap.

I have been on wink for 2 yrs I have won numerous times and the only issue i had was when I won a jackpot of £8000 they would only allow me to withdraw a max of 2k per month. Wink is an excellent site compared to most and all of the issues I have read are of people stamping their feet and spitting their dummy out because they where trying to withdraw money before they had spent the first £20 and I read one complaint of someone who "unknowingly" opened a different account???? wot a load of crap, did she just happen to have a different email account aswell. Wink is a gambling website. Everyone who joined ticked a box to say they had read the small print so stop complaining about the small print not being in your favour. And as for people complaining about HAVING to reverse there funds, well guess what? you dont, but maybe you should give gamblers anonymous a little ring if you can't control the urge to reverse it.

i play on wink bingo and they are definately fixed every time i withdraw they keep the money for 2 days so i have to reverse i withdrew on the thursday and on the sunday i could still reverse the funds so i have reversed the funds and played them but GUESS what i didnt win another penny so tell me if they are fixed or not

i always play on the slots sometimes it gives you a few wins then it will say on screen connection problem i have the fastest internet you can get on virgin media there is no way i can have an internet problem WINK bingo is a joke i just wish someone wauld shut it down and also i play loads of bingo but everyday its always the same winners if you went to a bingo club and played 6 games its nearly impossible for the same player to win 6 times the whole online bingo is fixed iam stayin away from them from now my advice is go on somet like gala bingo or mecca or tombola they are the best 3 sites and ENGLISH not foreign like wink all we are doin is filling someones in another countrys pockets

i would further like to add to this i won on hidden treasure which was a blackberry tablet and within a week this was delivered to my address wink is fantastic and i have never ever had a bad experience with them the Cm's are very helpful and there live chat is superb just had to add this so people can see that wink are a reputable bingo site thank you wink