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YMT Vacations

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Consumer complaints and reviews about YMT Vacations

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Feb 23, 2012

Stay away from this company!

Copy of the letter I sent to YMT:

To: Your Man Tours (YMT)
CC: Frommer's Budget Travel, ASTA, USTOA

You post the positive reviews... how about a negative & what you did to resolve it?

I just finished writing the BBB about my mother-in-law's experience with your company (Your Man Tours) - in the process of posting on http://www.complaintsboard.com/ as I write this to you. I have copied this email to Frommer's Budget Travel, American Society of Travel Agents, and United States Tour Operators Association - all names I collected from your website. Then I will do an on line search posting this complaint to anyone & everyone who will publish it (I already belong to 2 national message boards, and several local ones - today am looking for more to listen).

My husband spoke *in person* via phone with YMT VP Chuck Supnick earlier today, who, believe it or not, commented "that's unfortunate" to the issue as explained to him. I am appalled & so mad I could *spit nickels* (as my dear grandmother was fond of saying)! And I am a woman spends a lot of time online!!! I WILL find a way to spread this account!! For you, YMT, This will be "UNFORTUNATE"!

My mother-in-law (60+ year old widow) has never traveled. After this experience, she will probably never travel again. She and three of her lady friends booked a tour with an agent in Mississippi through Your Man Tours... looked forward to this vacation for over six months, spent her Christmas money on the deposit. Finally the day (8 June, 2007, yesterday) comes and the ladies are whisked away by loving family and friends to the Monroe, LA airport (about an hour drive from where they live).

Who would have? Who could have? ...Known that would be the day some fool programmer wrote bad code into the air traffic control computers, shutting down Atlanta, and overloading Salt Lake City? (http://www.foxnews.com/printer_friendly_wires/2007Jun09/0,4675,FlightDelays,00.html) Okay, things happen, flights get delayed/canceled... the airline rerouted the missed connection, and although the ladies had to travel all night, they finally made it to Boston (with all of their luggage, believe it or not).

The problems didn't end there! Last night, my husband called the hotel where the ladies were supposed to stay. He was assured someone would come to collect them in the morning when their new flight arrived and ferry them back to the hotel, no problem. This morning... no shuttle. They called the hotel and were told no one could help them and were advised to take a taxi to the cruise ship terminal at the Port of Boston. Pay for a taxi? Everything including all shuttle transportation was to have been handled through YMT! They totally missed the bus tour of Boston... Okay, never mind that - taxi to cruise terminal. Arrive at Holland America to be told the ship wouldn't be boarding for several hours. They'd have to wait... which wouldn't have been so bad IF they hadn't been traveling all night, IF they had had a decent meal, IF they had rested... and IF they had a decent place to wait! From what I understand, they waited on a bench, outside, all morning and half the afternoon with their baggage around their feet - and with dead cell phones.

We finally got hold of Holland America who went through several channels to try to confirm these four elderly ladies eventually actually boarded the ship. They did - no thanks to YMT - who basically took their money, made reservations, and then washed their hands of the rest - saying "that's unfortunate."

In the online form for my complaint with the BBB, they ask "Desired Outcome"... I wrote - First - an apology (WRITTEN & SIGNED by Pres & VP of YMT) to *each* of these 4 ladies!! Second - minimal reimbursement for at least hotel, shuttle/cab, missed bus tour of Boston & meals incurred due to extended travel situation.

Above & beyond - these ladies will probably NEVER travel again due to this experience... the trauma of 4 seniors (who've never traveled before) may well be worth the reimbursement of the trip in full!
Your Man Tours, Boston Courtyard Marriott & Holland America Cruise are all responsible for the happiness of these patrons and let them down, but especially YMT!!


If you would like to confirm this testimonial - contact C Denny cncden AT yahoo.com

Respectfully, C Denny
(Baton Rouge, LA)
Dislikes YMT Vacations Send email
 
Feb 23, 2012

Stay away from this company!

We were on the October 2011 Fall Colors of New England & Cruise of Nova Scotia vacation that left from New York and it was without a doubt the worst tour experience of my life. You should note that I travel all the time and I have never experienced this kind of incompetence and uncaring attitude. Please stay away from YMT Tours, (formerly known as Your Man Tours) as they promise you the world and give you nothing. For example: I requested an inside cabin on the cruise ship and when I called back to confirm my cabin, they told me there were no inside cabins left and promptly charged my credit card another $2, 100 for an outside cabin. The bus driver was non communicative the entire bus tour and we had no guide. We had no idea where we were throughout the bus ride, we just rode from city to city. We had problems with our luggage being misplaced by the YMT staff. Believe it or not, they claimed they could not find our luggage for two days in their own sponsored hotels and on their tour bus. It seems when you have a problem there is no one to talk with and no one follows through despite my many requests. Here is a prime example of their complete incompetence. The President of the company, Jerry F., was riding on our tour bus during the New York portion of our tour and on the cruise. We told him of our concerns and he said “he would mail us a certificate that would allows us to travel to any YMT Vacation of our choice for free “. Big surprise, it’s now February and I am still waiting for my voucher for my free trip, (not that I would take it as once in Hell was enough). However, I would gladly take an apology and a refund on the upgraded cabin portion of my cruise. According to the many consumer complaints on the Consumer Affairs web page this type of consumer hoodwinking by YMT Vacations appears to be the norm. Please, please do your research about YMT Vacations. I only wish I knew then what I know now, run like a scaled rat………. Please do your research and stay away from YMT Vacations unless you like throwing away your money and living in Hell for two plus weeks of a “vacation”.

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