FactoryOutletStore Customer Service. “Very Very, upset with customer support”.

4th request. I have not received my, The Lowrance HDS 7 Gen 2 “UNIT”, to DATE, 08/30/2017. What is it going to take, to receive my unit.

I have ask, and this is the 4th email, frustrated, infuriated, that whatever the problem is, to get to the root cause, of this, matter, and communicate with, me. Also, I was charged $324.75, “without notice and explanation”. To date, no one has answered my email, but yet, charged me the $$324.75, “FOR A PRODUCT THAT WAS SENT BACK TO FACTORY OUTLET STORE, FOR REPAIRS”.

From: DAVID GONZALEZ [mailto:[email protected]]
Sent: Friday, August 25, 2017 1:40 AM
To: 'FactoryOutletStore Customer Service' <[email protected]>; '[email protected]' <[email protected]>
Cc: '[email protected].' <[email protected].>; '[email protected]' <[email protected]>; '[email protected]' <[email protected]>
Subject: RE: Customer Service. “Very upset with customer support”. To date, “I have not received” the Lawrence HDS 7 Gen 2 “UNIT”. I have ask, and email at least twice, frustrated, infuriated, that this is my 3rd attempt, to solve this problem

FactoryOutletStore Customer Service. “Very upset with customer support”.

3rd request, as to look in to this order. The Technician, did not understand what I meant, when trying to describe, explain, clarify, “WITH” explicate DETAILS, ON THE PARTS, THAT I need, “the below unit is one of 10 that I have”.
The Lowrance HDS 7 Gen 2 “UNIT”.

1. I tried to explain to the Technician in the phone, that 3 pins, had broken off. He total misunderstood me. After countless minutes, trying to explain to the Technician on the phone, that I “DID NOT NEED THE “FEMALE” CABLE ASSEMBLY”. What I was inquiring, if his factory Out Let Store, “OR” whoever, repairs or could retrofit, the PWR/DATE. “MALE CONNECTION FROM THE EXISTING UNIT”.

2. I ASK HIM, crystal clear, if this could be done. He said that he would check and get back to me “VIA” E-Mail. To date, to no avail.

3. Instead, he shipped and charge me for The Below. I will dispute this item with my bank, or you can send me a FREE POSTAL RETURN LABLE, AND GIVE ME CREDIT. ALSO, I WILL REPORT MY CONCERNS TO

4. https://www.bbb.org/ Better Business Bureau


To date, “I have not received” the Lowrance HDS 7 Gen 2 “UNIT”. I have ask, and email at least twice, frustrated, infuriated, that this is my 3rd attempt, to solve this problems. 1st and 2nd emails, to no avail as to why, was I charged $324.75, “without notice and explanation”. To date, no one has answered my email, but yet, charged me the $$324.75, “FOR A PRODUCT THAT WAS SENT BACK TO FACTORY OUTLET STORE, FOR REPAIRS”.

5. To date, “I have” received the Lowrance HDS 12 “UNIT” “BUT WITH NO SCREW ON KNOBS”.

From: FactoryOutletStore Customer Service [mailto:[email protected]]
Sent: Tuesday, July 18, 2017 10:36 AM
To: David Gonzalez <[email protected]>
Subject: Your FactoryOutletStore.com Order Receipt # FOS7662511E

Thanks For Your Order Scroll down to view order details
“Thank you for your purchase”. A confirmation e-mail has been sent to you with your order details. You will receive another e-mail with tracking information once your order has shipped.
Again. I have not received my unit back. It has been long enough.
“”THANK YOU FOR YOUR PURCHASE””??????. I NEVER CONSENTED, TO ANY PAYMENT. I GAVE THE TECHNICIAN MY CREDIT CARD NUMBER, EXPECTING, FOR A “REPAIR”, NOT AN EXCHANGE””. “IS THIS HOW YOU TREAT YOUR RETURNING customer’s, who PURCHASE your, PRODUCTS, LIKE FISHING GUIDES”? I HAVE SPENT OVER, 15K, OF Lowrance Products. I own a fleet of fishing guiding boats, in Galveston Texas. I RIG them up with what I thought was, the BEST. Lowrance Products. I would hate to make a change to one of your competitors. But for “BETTER SERVICE THAN THIS, I JUST MIGHT HAVE TO”.

Problems, questions, or concerns about your order?
Call us toll free at (800) 720-5529 or E-mail us at [email protected]. You can also visit us online at lr.factoryoutletstore.com/Help.

Order Receipt
Order Number Order Date Order Status
FOS7662511E 7/18/2017 11:36:05 AM For order status go to lr.factoryoutletstore.com/Help

Billing and Shipping Information
Shipping Address Billing Address
Name: David Gonzalez
Address: 7434 Pacific Ridge Ct
City, State, Zip: HOUSTON, TX, 77095
Telephone: 2817440071
Email Address: [email protected]

Name: David Gonzalez
Address: 7434 Pacific Ridge Ct
City, State, Zip: HOUSTON, TX, 77095
Telephone: 2817440071
Email Address: [email protected]


Credit Card Information
Payment Method Account Number Account Name Expiration Date
Visa ***********0909 David Gonzalez July-2019
Note: Your credit card bill will show a charge from Factory Outlet Store.

Lowrance 127-49
Power Cable
Brand New
reg:$53.95
Now $45.95 1 $45.95

Subtotal : $45.95
Sales Tax : $0.00
Ground Shipping: Free
(2-5 Business Days)
Total : $45.95

Reminders About Your Order

Shipping Method: Your order may be shipped by various carriers - UPS, FedEx or USPS. A tracking notification will be provided via email once your order has been shipped. Orders for batteries and/or small accessories may be shipped via USPS.
Returns/Exchanges: You must keep all your original packaging to return or exchange any merchandise within 30 Days.
Policies & Procedures: You have read and agree to all of our Policies & Procedures regarding exchanges, returns, etc.
Cancellations: You must speak with a Customer Service Representative in order to cancel any order Tel: (800) 720-5529.