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1 & 1 INTERNET INC

United States,
Pennsylvania

Consumer complaints and reviews about 1 & 1 INTERNET INC

Too Many Headaches Send email
 
Feb 23, 2012

Billing and collection scam

I started getting excessive phone calls from NCO, a collection agency, followed by several letters. Eventually I got some letters in the mail from NCO, indicating that they were attempting to collect on belhaf of 1 & 1 Internet. I contacted 1 & 1 and was told that in the past I had purchased domains from them (which is true), and that it's their policy to automatically renew domains every year. In fact, they said that when a customer submits an order with them, they are authorizing them to rebill their credit cards year after year after year etc. There is no reasonable way to cancel this, and even if you transfer the domains to another registrar, that may not stop them from charging you. In my case the credit card on file was declined, so they renewed the domains anyway, froze the account, and sent my info to a collection agency. I offered to pay 1 and 1 directly, even though I did not agree with the charges, and they said that not only could I not pay them, but that if I sent payment to them in the mail that they would literally rip it apart. So basically they are charging me for services that I don't want without my real consent, and then freezing the account so I cannot use those services anyway, and then ransoming my credit for a payment they will not even accept themselves. Do not be lured in by their low domain prices, you will seriously regret ever giving this company your credit card information. Do an internet search and check the BBB, there are countless complaints against them and their fraudulent billing schemes.
AzGator Send email
 
Feb 23, 2012

Billing and collection scam

Deceptive billing practices.

I attempted to allow a 1 year domain name registration to expire, but 1&1 Internet Inc (aka http://1and1.com) claim that they can renew the service and if no form of payment is available on file, invoice you for the difference. On their invoice, they threaten 3rd party collections and additional fees of $18.95 if you do not pay. I dipute that a creditor/debtor relationship is created.

Why exactly do I say their billing practices are deceptive?

1. They know that most casual purchasers of domain names shop around, and won't bother to read the Terms and Conditions because they don't normally vary much from registrar to registrar. This practice is designed to obscure the real intent, which is to trap you in their contract terms.

2. The contract is difficult to cancel, requiring multiple odd steps, emailed request confirmations and delays in getting final confirmation that it was indeed cancelled.

3. If your product is approaching renewal, you will not get an invoice. You will be sent an invoice ONLY after it is too late to cancel. Once you have received the invoice they will operate as if you have borrowed money from them, failed to pay, and you can't return or cancel the product. You are now subject to 3rd party debt collection.

4. They will not do anything to soften the blow, reverse the invoice, offer an incentive credit - it will be "We apologize for the inconvenience, but the contract says X, Y, Z.". In my case, they said I was ignorant.

I may have been ignorant of their unusual terms and conditions, and that is my own fault. However, they could handle this kind of scenario much better and in a way were I would not resort to having my attorney send them a cease and desist letter.

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