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1 & 1 INTERNET INC.

United States,
Pennsylvania

Consumer complaints and reviews about 1 & 1 INTERNET INC.

Lasinob Send email
 
Feb 23, 2012

cancellation problems

1&1 is has also locked my account and i owe them nothing. They charged my credit card for $160 in error and after a few weeks I filed a complaint with my bank who reversed the charge. Then 1&1 issued a credit and the bank reversed the amount charged back to 1 and 1. So, everything is even I owe them nothing. A week after the bank reversed the charge back, 1&1 locked my account and stated that it cannon be unlocked until I sign a statement that their charges were valid.

Stay away from this company. They are crooks.
Send email
 
Feb 23, 2012

cancellation problems

After signing up for a website w/www.1and1.com, I saw right away I did not like it and I cancelled in less than 24hrs w/o building or publishing a site(They have a 90 day money back guarantee). At first they acknowledged cancellation, then about a week later I got an email saying they tried to charge my credit card and it was denied(I stopped my card from paying them anything as soon as I cancelled). I replied, explaining the cancellation and reminded them they had confirmed it. Several times over next 3 wks they sent the same exact email about not being able to charge my credit card and I kept replying to them. It was like they were not reading my replies. Finally, I just quit replying to them. Now they have turned my account over to a collection agency and have hurt my credit, and they still will not respond to my attempts to contact them except with a canned message that does not make sense. Be very careful dealing with this company, there are many better hosting companies out there, no need to deal with one that will mess your credit up through no fault of your own.
Who2 Send email
 
Feb 23, 2012

cancellation problems

1and 1 sucks!!!

File a complaint with Internic/ICANN here :

http://reports.internic.net/cgi/registrars/problem-report.cgi

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