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Rocket123490 Send email
Feb 23, 2012

Product is terrible and their customer service even more terrible

So far I know they never send boxes for return... they send you an email with a prepaid label for Canada Post, then you just need to use the label and go to the post office.
You need to call them back to request the label.
For me their products are great, they are cheap and for me works even better than OEM.
Customer service is not bad, if the product has problems you can return it or they can replace it? Believe me there are bad places this one is not one of them.
DAtrigine Send email
Feb 23, 2012

Product is terrible and their customer service even more terrible

Terrible customer service. their toner cartridge leaked all over my machine and infected the rest of my machine. they would only refund the leaked cartridge and not the other 3 i bought from them that were damaged by the toner leak. after much complaining, they finally said they would accept all 4. i have yet to receive the package they said they would send me, so that i could return all 4 toners. product is terrible and their customer service even more terrible!

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