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mugu Send email
Nov 2, 2014

Worst Hotel Stay

Dear Agoda,

I have your loyal customer for many years but its very sad to say this hotel experiences or stay that i had in Singapore was totally unexplainable. I paid about RM 200.00thru AGODA for one night at Hotel C in Singapore.Like i said it was a very unpleasant. Please take note of my complaints :
1. THE WATER HEATER WAS NOT FUNCTIONING ( When i complaint and ask for change of room they said no more rooms left . Find but my argument here is the hotel management knows about the water heater issue because i saw a ' X " mark marked in blue marker pen at the water heater console and they still can give that room to guess to stay .

2. AIR CON WAS NOT FUNCTIONING WELL . ( Middle in the night about 3am i woke up because Air con stop functioning and i was sweating away the whole night.

3. BATHROOM DOOR NOT ABLE TO LOCK ( you are not able to lock the bathroom from inside because the lock was broken )

4. CABLE TV ( Agoda advertise there is cable TV but there was no such service from the said hotel and even i was not able to view local channels because the TV couldn't scan the channels) .

CLEANNESS ( The first thing i saw when i entered the room is a cockroach) .

I am totally upset with the hotel that i stayed because I feel that I got cheated . RM 190.00 ++ is also money .
I want Agoda to get back to me on this ASAP . TQ

My e-mail is [email protected]

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