I’M DOING EVERYTHING TO FIGHT 1MINIME. IF WE ALL PARTICIPATE, HOPEFULLY WE MIGHT GET SOME RESULTS!

This was my step-by-step procedure:
1. Contact Groupon to get a refund on your Groupon vouchers you used. They did refund me the full amount back to my credit card. Call them directly 1-877-788-7858 Monday-Friday, 9am-5pm CST

2. File a complaint through E-CONSUMER. Under https://econsumer.ftccomplaintassistant.gov/
Details to enter under “Your Complaint”:
Name of company: Unitune Concept Ltd
Website: http://www.1minime.com
Email address: [email protected]
Street Address:
Loft 806 in Capitol Center
5-19 Jardine’s Bazaar
City: Causeway Bay
Country: Hong Kong

Company Contact Person: David Garneau
Company phone: Country Code: HONG KONG- 852 Phone Number: 81990229

Type of Transaction: Other—Explain in comments field
Problem Encountered: Defective/Poor quality

Additional Comments (edit as you please, but this is what I wrote):
1minime claims itself as a company that produces self portrait customized bobbleheads of its customers. But it is forcing and manipulating customers to accept poor quality products -- the dolls DO NOT look like its customer’s submitted photos, and passing it off as 100% handmade.

It also claims that the user is able to comment and reject the sculptures until the user is 100% satisfied with the production. However, after the 5th modification, user is needed to pay another fee of $15 for further modification-- clearly manipulative of its terms.

From it's Facebook site: "1minime is selling handmade 3D statues of yourself, shipped directly to your door in 72H."

Ironically it has a clause
12.2
"Every modification requested by the customer will add 1 week to the delivery time. "

This has resulted in months of production time and most customers have not been receiving their orders. For the customers who have received their orders, their sculptures look significantly different and absolutely poorly produced. Contact with the merchant’s representative David Garneau ([email protected]) have resulted in rude customer service and he has refused a refund. Their conduct of business has been misleading and unethical, leaving customers with substandard service and products.


3. DISPUTE A TRANSACTION IN PAYPAL OR CALL YOUR CREDIT CARD COMPANY. Paypal won't accept disputes after 45 days, but it at least records a log. So if enough of us do this, it will get noticed!
For Paypal Resolution centre: https://www.paypal.com/ca/cgi-bin/webscr?cmd=_complaint-view&nav=0.4

Enter the same details as above, edit if necessary!

I bought a groupon for 1 mini me bobble head statue. It didnt look like me when I got it. It takes you through phases that you have to approve and then moves on to the next phase. Well, I reluctently approved the sculpting phase, which you can't see too well because it's dark clay. The next phase was the painting and it looked nothing like me. I did not approve it and requeste a few changes. It then came back and looked exactly the same. I thot (stupid as I was) maybe I just can't see the changes well and it will look better in person. It came in the mail and was horrible. The head was not a very good bobble and the dress had chips out of it and it looked like someone else. Absolutly nothing like me. I bought it for my husband as a gift and he said it was horrible. He said send it back. I called them and stated my dislike and could we please get a refund or somthing like that. They said, "I'm sorry we can do nothing for you. I pled my case and they said we're sorry but can't do anything. They offered a 10% coupon on another order. HA! I said NEVER! I have to give this unfavorable review to let all who are considering this company to please change your mind. They will not work with you. You're just going to be out of luck and a lot of $$. I'm sending it back to them to put in their unhappy customer file. Thanks for listening...Horribly not satisfied customer...

I found 1minime to be totally unhelpful as well. I waited 14 weeks for mine that was a gift for my boss and when I got it, it looked nothing like him. No luck with customer service. Waste of money, lack of customer service and seems more interested in giving their artists "time off" than actually doing good work. Too bad others have had a bad experience as well...

I bought the Groupon for $30 ($60 value) and then paid an extra $63 on top of that for the item and shipping. The item was supposed to be delivered between 8-12 weeks; I planned it as a Christmas gift, but figured if it didn't arrive by then, I'd maybe just wrap the final picture I'd received and give the real thing a few days later. However, after 12/23, I received no updates (it's now 2/19, so two months later), and each time I email them to ask for status, they say they have no idea, the artists are on vacation, etc, and I should just keep waiting. I asked for a refund, and they refuse. It's been almost 4 months since I placed my order, and I still have no idea when or if I'm going to receive the item.

I am facing the same problem with them!! I submitted my order beginning of November for my sister's birthday in first week of December, till now I didn't get my order delivered. I paid full amount (USD $370) for my product.. and I am really worried now as they keep telling me it's still in production phase. I only validated the first stage. Till now they still didn't paint it or finalize it. How can I have this Issue escelated.. or to who?