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2004 Chrysler Pacifica

United States

Consumer complaints and reviews about 2004 Chrysler Pacifica

Lonnie Send email
 
Jan 13, 2013

2005 Chrysler Pacifica

Subframe was rusted and dealer told me it was unsafe to drive. This dealer did help cover the cost of the repair but I still intend to go back to Chrysler to get a full refund. I was also told that my car was not included in those covered by the service bulletin. This has to be either a design or material flaw, so they should be held responsible.
User926147 Send email
 
Apr 1, 2012

rusted subframe

Thanks for all the valuable information everyone! I was able to call them and tell them about it and they said they will do an inspection.

Hopefully once they do that all will be fine! I also got a letter and the letter does state that one of the main reasons the warranty was extended was because of high salt areas.
Schnauzer2010 Send email
 
Feb 23, 2012

rusted subframe

A car that is 6 years old with 92, 000 miles has a subframe that is completed rusted through. I was told that it is unsafe to drive, and that I should consider myself lucky that nothing happened while I was driving it because it could fall apart at any moment. It will be thousands to repairs. Chrysler claims that it is out of warranty, and there is nothing that can be done. I have filed a complaint with the NHTSC. This is unacceptable, and I urge other Pacifica owners to check because a number of people have posted the exact same problem! Chrysler should look into this, because it is a MAJOR safety concern!
Swingdadpete Send email
 
Feb 23, 2012

rusted subframe

I found a post on Edmonds discussion forum (http://townhall-talk.edmunds.com/direct/view/.f0ec024/558) that say Chrysler had offered an extended warranty specifically for the rusted subframe for 10 years or 150K miles. I called Chrysler and they said my VIN did not qualify. But that is BS because my 2004 Pacifica was a real early one made in March of 03 and it is indeed rusted out. I called again a couple times and finally one rep issued me a case number and sent me to my local dealer for an inspection. The dealer confirmed the problem but then a different Chrysler rep on the phone at the dealer said my claim was denied. I kept probing how could this be and they finally told me it was because of where I live, not the condition of the car. They said cars from NJ, DC, and Iowa are not eligible for the extended warranty. This is outragious!! I want to set up a class action suit for 2004 Pacifica owners who are getting screwed by Chrysler. They clearly recognize the danger in their faulty design and manufacturing yet are discriminating against owners in only a few geographical areas. PA, NY and everyone north of us gets the same salting on the roads! Anyone interested in ganging up on them can send me an email: [email protected]

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